I love Cyprus Credit union! the thing I like the most about the credit union is that they still treat people like people, your not just a Number to them. they are kind and professional. They will let you talk to a real person to solve problems. I wish more places still had this level of care for each person. I rate their service higher than Disney lands. Best in Utah service !!! This goes for all of my banking needs . I will not put up with other lending institutions treating me like a transaction. read more

Never had problems with it, until they made a bad dream into an absolute nightmare. I have banked with them for probably 7 or 8 years. I have always been pleased with their service, until I traveled overseas. I lost my debit cards at the same time. I called them and asked them to send me some new ones rushed. I was able to use my google wallet to pay many places, but a lot of places don't accept google wallet. Several places you need cash. I wasn't able to do a moneygram or anything because I didn't have the 3 digit security code on the back. So getting cards sent was of utmost importance. I ask them if the person watching my house can come to the branch and pick them up, nope they can't do that. They have to be mailed. They said sure we can get you cards to Kyiv in 3 to 5 business days. Well I am staying at an Airbnb, that doesn't even have a mailbox, because you know... permanent airbnb's don't usually receive mail. I asked if they could send it care of to a friends business. Nope It has to be sent to my name. Ok I get it. So rush them to my house, then the exact same person they won't let them pick up at the branch, can open the mail, take a picture and send to to me.... So much for their overprotective security measures. 3 to 5 business days not a problem. Well 5 business days come and go no cards.... Meanwhile, I am using Google pay at an establishment that I have used my cards at, at least 100 times in the past year, with no problems, gets flagged as FRAUD. Yup you read that right, FRAUD. There hasn't been any issues with fraud and my cards for the past year and probably a hundred transactions at this establishment, but now it's FRAUD!!! Really????? So here I am no cash, no card, and no way to pay a $500 bill. They send me a text asking if it is fraud, I say no. They send me an email, once again I say no. Still declined. This is a Sunday, so I can't get a hold of anyone who can help. They are about to call the police on me and here it could easily be 6 months or more in jail before you see a judge, forget any chance for a phone call. Luckily for me there was another American veteran in the establishment that paid for me. So now it is 10 days after they were supposed to send the cards out. I call them. Keep in mind phone calls cost me 25 cents a minute, and earlier in this trip, they kept declining my Uber charges for FRAUD too. So I had been making calls then to. I am now to the point where dealing with Cyprus and being put on hold has racked up over 100 dollars in phone charges. When I call them, they say oh they shipped out on the 13th... almost a full week after they said they were going to "RUSH" them. Later they call back and say, oh the problem was, they weren't rushed. We are going to have them rushed out this afternoon, which means, another 3 to 5 business days. Wonderful.... I have to catch a bus back to Warsaw, for a flight home in 4 business days. Guess what... the bus service doesn't take gpay... I need cash... I can't get cash because I don't have a card to send it moneygram. I can' do a bank transfer for moneygram but those take about 5 days. I would have done that originally, if I would have known, that Cyprus Credit union considers 15 working days, a RUSH! So almost 6 months in jail.... most likely missing my bus and flight home, no money or cash for the last 2 weeks, because Cyprus didn't click the RUSH button. They can't let the exact same person who is going to open the mail and take a picture of the card, actually pick the card up, which would have saved me over 100 dollars, a huge headache, rescheduling airline fees, extra stay at the airbnb fees. Apparently, they would rather risk their customers going to Jail, than actually helping their customers out. FUCK THIS BANK! Then I actually get home. So I am in the states. With my actual card in hand now. Try ordering some flowers for delivery.... DECLINED! Fraud. Make several telephone calls and over two hours on phone calls.... DECLINED FRAUD. Then I get a call from the COO telling me I should be nicer to his employees. Ignoring the fact, I was nice the first 30 times I called and the first 100 dollars I spent in international roaming fees. Apparently, the incompetence starts at the top and fizzles down. Sounds like if the Credit Union would have fixed the problem before I almost went to jail.... I wouldn't have had a reason not to be nice. read more

I've got a car loan with them, and in my few interactions, thus far, they have been very friendly and helpful. I also frequent visiting them because their notary services come at no cost. Based on that alone they deserve 5/5 stars read more

What a joke this place is!!! Poor customer service, always shutting off debt carts with thousands of dollars in the account! Saying every time they suspect fraud. Then you wait forever on the phone to deal with said issues. read more

I had an account with Cyprus for 11 years. Checking, savings, Roth IRA. During that time the mishaps associated with my account were many! To name a few: My account balance & information was given to someone not associated with my account. This happened when that individual cashed a personal check I had written to them. All of my account information was given to a complete stranger, when I was at the drive-thru one day. The teller got confused & sent my withdrawal & account info to the car in the lane next to me! And that car took my stuff & drove away. Yeah, that was a fun one to deal with... Not. Then, there was the time they deposited my paypal deposit in to someone else's account... The big one occurred when I made a withdrawal from my account, at the drive thru, and was never asked for ID! I promptly closed my account, and took my 30K savings elsewhere. The best part was that no one batted an eye at my departure. I was never asked if there was a reason I was leaving? I guess the credit union is doing well enough, that they don't need my money. Anyway, fast-forward six years... I get a call from Cyprus CU. I'm told that a deposit was made to my closed account, and that there is a $130 balance. I asked when the deposit was made? Thinking, it must have been recently? Nope. It was made SIX years ago. Apparently, they just got around to running a report that showed closed accounts with balances. And OF COURSE, I didn't earn any interest on it, because the account was closed. Sure, it would have been a measly $6-ish. But still! I did ask the Cyprus employee if I could speak to a manager. She put me on hold, only to come back to the phone & tell me that she had been in the office with the branch manager and the president of personal accounts; neither of which wanted to speak to me. How's that for customer relations?! The only thing I have to thank Cyprus CU for, is reminding me why I no longer have accounts there. Cyprus Credit Union, your future is NOT my future! read more

Never had so many problems with a credit union. Was with them for 10 years and they could never handle a dispute respectfully. Finally gave up all hope and went to a competitor. You've been warned. read more

I am extremely disappointed in the service provided by this credit union. I have been a member for 4 years now. I misplaced my debit card, I called to report it and was told I could go to any branch and get a replacement. I went into the Sandy branch and was told that they do not make the cards there and that I would have to wait 5-10 business days to receive one in the mail. They charge a card replacement fee which is outrageous, I have been doing shared branching since I live in Utah county and every credit union I have asked, does NOT charge a fee for a lost card. Its been 3 weeks since I requested a new card and have not received it. I called today to check up and the card was returned to them a WEEK ago because they did not "update my address in the card system". No phone call to let me know...very very poor customer service. I have opened an account with America First and will be closing my accounts with Cyprus shortly. read more