Super slow service and staff members have bad attitudes and will go out of their way not to help…read moreyou, long lines and only one or two bank tellers , while under staff members avoid helping anyone, don' t bank here

Te dejan esperando mucho tiempo y al final te dicen que si puedes regresar mañana…read more algunas de las que te atienden estan mas emfocadas en el celular que en atender a los clientes

I love Cyprus Credit union! the thing I like the most about the credit union is that they still…read moretreat people like people, your not just a Number to them. they are kind and professional. They will let you talk to a real person to solve problems. I wish more places still had this level of care for each person. I rate their service higher than Disney lands. Best in Utah service !!! This goes for all of my banking needs . I will not put up with other lending institutions treating me like a transaction.

Never had problems with it, until they made a bad dream into an absolute nightmare. I have banked…read morewith them for probably 7 or 8 years. I have always been pleased with their service, until I traveled overseas. I lost my debit cards at the same time. I called them and asked them to send me some new ones rushed. I was able to use my google wallet to pay many places, but a lot of places don't accept google wallet. Several places you need cash. I wasn't able to do a moneygram or anything because I didn't have the 3 digit security code on the back. So getting cards sent was of utmost importance. I ask them if the person watching my house can come to the branch and pick them up, nope they can't do that. They have to be mailed. They said sure we can get you cards to Kyiv in 3 to 5 business days. Well I am staying at an Airbnb, that doesn't even have a mailbox, because you know... permanent airbnb's don't usually receive mail. I asked if they could send it care of to a friends business. Nope It has to be sent to my name. Ok I get it. So rush them to my house, then the exact same person they won't let them pick up at the branch, can open the mail, take a picture and send to to me.... So much for their overprotective security measures. 3 to 5 business days not a problem. Well 5 business days come and go no cards.... Meanwhile, I am using Google pay at an establishment that I have used my cards at, at least 100 times in the past year, with no problems, gets flagged as FRAUD. Yup you read that right, FRAUD. There hasn't been any issues with fraud and my cards for the past year and probably a hundred transactions at this establishment, but now it's FRAUD!!! Really????? So here I am no cash, no card, and no way to pay a $500 bill. They send me a text asking if it is fraud, I say no. They send me an email, once again I say no. Still declined. This is a Sunday, so I can't get a hold of anyone who can help. They are about to call the police on me and here it could easily be 6 months or more in jail before you see a judge, forget any chance for a phone call. Luckily for me there was another American veteran in the establishment that paid for me. So now it is 10 days after they were supposed to send the cards out. I call them. Keep in mind phone calls cost me 25 cents a minute, and earlier in this trip, they kept declining my Uber charges for FRAUD too. So I had been making calls then to. I am now to the point where dealing with Cyprus and being put on hold has racked up over 100 dollars in phone charges. When I call them, they say oh they shipped out on the 13th... almost a full week after they said they were going to "RUSH" them. Later they call back and say, oh the problem was, they weren't rushed. We are going to have them rushed out this afternoon, which means, another 3 to 5 business days. Wonderful.... I have to catch a bus back to Warsaw, for a flight home in 4 business days. Guess what... the bus service doesn't take gpay... I need cash... I can't get cash because I don't have a card to send it moneygram. I can' do a bank transfer for moneygram but those take about 5 days. I would have done that originally, if I would have known, that Cyprus Credit union considers 15 working days, a RUSH! So almost 6 months in jail.... most likely missing my bus and flight home, no money or cash for the last 2 weeks, because Cyprus didn't click the RUSH button. They can't let the exact same person who is going to open the mail and take a picture of the card, actually pick the card up, which would have saved me over 100 dollars, a huge headache, rescheduling airline fees, extra stay at the airbnb fees. Apparently, they would rather risk their customers going to Jail, than actually helping their customers out. FUCK THIS BANK! Then I actually get home. So I am in the states. With my actual card in hand now. Try ordering some flowers for delivery.... DECLINED! Fraud. Make several telephone calls and over two hours on phone calls.... DECLINED FRAUD. Then I get a call from the COO telling me I should be nicer to his employees. Ignoring the fact, I was nice the first 30 times I called and the first 100 dollars I spent in international roaming fees. Apparently, the incompetence starts at the top and fizzles down. Sounds like if the Credit Union would have fixed the problem before I almost went to jail.... I wouldn't have had a reason not to be nice.

Never had a super wonderful experience here. For some reason they are discontinuing their drive…read moreup teller service, and the bankers I've dealt with have not been very friendly

This branch has the worst possible customer service. I would give it less than one star. It's atm…read morenever works, and today when I arrived at 5 pm the atm was broken. I went into the line at the bank and waited patiently behind a customer that took a few minutes. When I arrived the teller said that I arrived a minute too late and that I would have to go to another bank. Well that meant I had to drive 1 hr in rush hour traffic in boiling hot weather with no ac and a 2 year old in my car to deposit 200 into my account, something that would have taken 1 minute or less. This teller was heartless when I told her that I had a kid in my car and that it would be very inconvenient if not dangerous. She didn't care. One minute was too much. You will be sure that I will never forget this horrible, terrible experience and I will write it on every review site and call the branch manager. This branch is horrible.

My wife and I showed had a rather large check that we didn't want to hold onto until the next day,…read moreso we drove here and showed up at 6:02 (two minutes after they closed) in hopes that they just hadn't quite locked the doors yet. Unfortunately, they locked them already so we got back in the car prepared to drive away, then like an angel one of the employees came out the front door and told us they would be more than happen to help. So yeah, that was pretty awesome that they helped us out after hours

I was only person at drive thru took 3 mins to even have someone address me, I was certain I got…read morethe hours wrong So I watched my car clock.. Nope! 9:28 AM, sign still said CLOSED. No big deal. However still being the ONLY person in person at drive thru with a simple check transaction. I waited so long that after 5 mins with no word, I decided to go inside to get my simple receipt of transaction. I had no cash to deposit.. JUST CHECKS DEPOSITED IN SAME ACCOUNT! What gives Cyprus??.. this is your Only JOB: Withdrawals and deposits. It can't possibly take 8 mins to do this when I am the Only Person at Drive-Thru, can it??!

So tired of this location. The drive thru and lobby are slow. Employees don't want to be there or…read morehelp anyone. If I didn't have a credit card from there, I would just switch to another credit union or use online banking.

I was near my office and needed to go to the bank and found out my bank had a branch near by, so I…read morestopped by and Claudia, very professional, and helpful, she went above and beyond to ensure I was taken care of. She helped me with my credit card, and account management. She walked me through everything, and explained everything to me. She made me feel like family. She made me laugh, and that was everything. This will definitely now become by go to branch when I need help and stuff. Claudia you're a blessing and I really appreciate you, and will definitely recommend you to my friends, family and colleagues. Keep up the amazing work. Thank you. The inside was very clean, and spacious, and I loved how everyone says hi to me when i came in, I felt welcomed. See you guys soon

This is a pretty busy location that I typically try to avoid. 9/10 times I come there is a long…read moreline and only one or two tellers. When you actually get to someone though, they have always been friendly and helpful