A one-star review. That happens very rarely with me. When travelling I prepare myself well…read more Checking ratings, reading reviews. Making lists with options to eat. So, what happened here you might ask?
We walked by this restaurant a day before our experience. A lively place selling tasty-looking seafood. Checked the ratings, looked all fine. So we decided to come back the next day to get some nice early dinner.
We wanted to sit inside actually, but were told to get a table outside. Looked like rain soon - which luckily didn't arrive. Our waiter seemed rushed and not really in a good mood from the start. Got handed the menu. But there's a nice counter inside with all kinds of nice fish and seafood. That's actually what we came for. We asked the waiter on how to order that, but were told "no need to rush" without further explanation and left. So my wife went inside to have a look, since we didn't find that on the menu card we've got.
She ordered a nice plate of mixed seafood inside. Which somewhat angered our waiter. I was still reading the menu for some more dishes to order. Waiter took it out of my hand, telling me "you don't need that anymore, you already ordered". Yeah, some. But we wanted more. But we made a decision that moment to leave it and to stop ordering more. Really weren't in the mood for food anymore.
Shortly after he arrived with the mixed seafood. And that was actually very tasty. Fantastic even. Had two glasses of white wine with if, tasty as well, but not cheap. After less than half an hour we decided to pay and leave. Even great, we didn't enjoy it much anymore. Asked for the bill, our waiter arrived with it shortly after. Then the reason for the one-star review came (actually reason enough at that point already). My wife merely asked if she could pay with a credit card. "Be quiet!" was the answer. Yes! Be Quiet...to my wife! These exact words. Not because of a language barrier (his english was more than fine), not because of a misunderstanding. Plain and simple rudeness. I hope his mother is proud of him. How dare you talk to a woman, to a paying guest like that. If my wife wouldn't have signaled me to stay calm, I would have caused a very big scene at that moment. But we were on vacation. We won't a moment like this kill our mood for the rest of the trip. But at that moment I was cooking inside.
A verbal attack like this I've never encountered. I've read some more reviews later. It seems not the first time that service here is out of line. It's a shame. The food is wonderful. Not cheap though, paid almost 50 Euros! Coperta is a normal thing, but here a bit higher than elsewhere. And this is the first time I've thought that the coperta was not deserved. Almost took it off the bill, but we didn't want to cause a bigger fight.
Not sure what was/is wrong with this certain waiter. A dislike to tourists? A bad day? But: there's no reason to treat us like this. THE worst service experience we've ever had. And that means something. If you read up on my reviews here on Yelp and other platforms you'll see that bad reviews like this rarely happen. Nothing's gonna happen to Mr. Friendly anyway job-wise. But I wish at least he would be told by his boss. Then again, one day he'll meet guests that won't hold back if he acts like this again. And I find comfort in that.
