Worst Agency Ever !!!! Never call back when you need them…read more So So So disappointed, Don't get close to that agency..

HORRIBLE! We moved to a different state and were told that we had to switch to a different…read moreinsurance. Jacob and his team provided misleading information and we ended up with a collection bill from Commerce Insurance (whose product they sell). We tried to get the full picture and additional information about the outstanding bill from Jacob - noone returned our calls, when we called Jacob and his son Avi were always "out for lunch". Their passive/aggressive secretary sent us personal derogatory emails - ridiculous. Emailed Jacob 3 times asking to get to the bottom of this - NONE were answered. We basically ended up footing a bill for 1/3 of our yearly premium for 1.5 month of coverage... Do yourself a favor and find a different insurance company in greater Boston area.

Cushman insurance is exceptional at customer service. They have people that actually answer the…read morephones. Not a machine with automated replies. I've had a claim in the past and response time and payment went very smoothly through them.

Highly recommend using Cushman as your broker for home insurance. I have been with them close to 30…read moreyrs and they have helped me when I needed to look for new homeowners insurance coverage, refinancing ect. They are very professional and courteous. Customer service is wonderful they get back to you quickly.

I cannot say enough positive things about dealing with Secky insurance. In the big picture of…read moreinsurance needs I am a very small client with just my auto and homeowners policy with this insurance agency. However when I have needed anything I am treated like a million dollar account. Tom Secky and his staff make you feel like family and Tom has helped me out numerous times with insurance needs for cars with teenagers, and the office staff, Gigi in particular always answers my question with patience and is very knowledgable about my insurance needs. Once in a while I check with competitive quotes and as always I have never felt I could save a few bucks by switching to someone else and even if I could I would never give up the incredible customer service I get from Tom and his team. Dependability is an asset these days.

I have had my car insurance through Edson (via MAPFRE) since the first time I needed it! Their…read morecustomer service is super quick and it's a lot less stressful organizing insurance when you have someone to help. Joann Coles is always helpful when I have asked to make a change or have questions about what I can insure. Watching my roommates getting new car insurance and renters insurance after moving to MA made me feel very lucky to have Joann help me purchase my insurance. Joann is beloved by my whole family who use Edson for all our insurances!

This company is amazing they've always done so much for me and got me the best prices ever use themread more

Todd and Cheri are such a wealth of information anytime I stop…read more in the office. Not only helpful, but saved me money on top of it all. I wouldn't hesitate to send family or friends. Walter K

Best insurance agency out there. They provide exceptional service all the time. A+++++read more

WORST CAR INSURANCE CUSTOMER SERVICE TO DEAL WITH. I had been with Malcolm & Parsons Insurance for…read moreyears. They constantly went from Liberty to Safety with higher and higher yearly rates. I own my car. I had never filed a claim or had any accidents that required a claim. I let my husband use my car and he got in an accident. He used my car only twice. All of a sudden, my premiums are threw the roof. My husbands name is not on my car or insurance. My premium went up to $4500.00. I kept asking them why so much. I never got a straight answer. I came to realize that they were charging me for something my idiot husband had done. This expense should be on his insurance, not mine. Finally after a screaming match with them for not posting my payments saying I never sent in check when I had the receipt and saying my coverage will be cancelled, I lost it. Don't charge me an extra $46.00 for a billing fee and another $25.00 for late fee when they misplaced my payment. I tried telling them that they are over charging me, I looked for new insurance. I went to A-Affordable Insurance and my premium went from $4500.00 down to $1027.00. I am now paying nearly $3500,00 less for the year. Malcolm & Parsons & Safety Insurance have screwed me over for the last time. People should not give them any business. After getting my new insurance with awesome customer service at A-Afforable, Safety has a nerve to send me a bill for $11.27 balance due. Seriously...

This is a terrific agent! I have been with them for years! I even dragged my Son and Daughter here…read moreonce they got their own vehicles. Stephen and the ladies are amazing! You can't do any better!

Insurance shopping isn't exactly fun, but Stephen at BJ Kirby made it reasonably simple for me this…read morepast fall, so I thought I'd give him a quick Yelp nod! When my hubs & I first moved to New England, we hit up AAA in Rockland for car insurance and renters, mostly because it seemed like the easiest way to get reasonably good insurance quickly. We also had business with the RMV and wanted to get everything wrapped up quickly. Unfortunately, the person who created our policy for us at AAA made typos on the policy that almost certainly would have caused drama had we ever had a wreck, including citing my name as "Kristin" under named drivers on the policy... bill to Rachel, but cover Kristin's driving record?! Nice job, AAA. Needless to say, I decided to shop around a little for a different policy- and agent- and ended up Googling. I found BJ Kirby right in Whitman center, and figured I'd give them a shout. I emailed in and Stephen was working for me right away, getting me a comparable quote quickly. He was nice enough to handle 99% of the process for me via email, which I really appreciated. All told, I think he saved us about $400 for the year. Not bad! And he knows my name isn't Kristin, so that's cool too.

This is the best insurance agency I have done business with. I was getting a new a car so I decided…read moreto get a quote for car insurance from Pam. The rate that Pam gave me for my new car was less than what I was paying for my old car with my other agent!! I couldn't believe it. She also explained to me everything that she was adding on and told me what I do and do not need. My other agent didn't explain anything to me and I had no idea that I was paying for things that did not apply to me. Pam is very quick when it comes to responding to emails. I have only spoken with Pam and Caroline in the office and both are amazing, but I imagine everyone else is just as nice. Pam also got my brother a good rate on his insurance and has been there for everything he needs. Pam, thank you very much for helping us get the best rate possible!