Customer Service Is a Joke at Lumber Liquidators…read more If you're looking for a place where employees act like helping customers is a burden, congratulations -- you've found it! I made a return three weeks ago, and the store manager, Justin, assured me the refund would show in two days. Three weeks later -- after multiple store visits and countless phone calls -- I finally got my refund... minus a restocking fee. The cherry on top? Justin told me I was "being difficult." Really? After I had to chase down my own refund for weeks, I think patience was the only thing I didn't run out of. I tried giving them the benefit of the doubt, but between the lack of communication, careless service, and the "that's just the way it is" attitude, it's clear customer experience doesn't exist here. For a company that promotes quality and reliability, their service is shockingly unprofessional. Management clearly needs serious training in accountability and customer care. I won't be returning -- and I strongly recommend taking your business somewhere that actually values its customers.

Kathryn drove to Tallahassee from Ocala at the last minute to make sure we had enough material to…read morecomplete our project. Floor is gorgeous. The manager,, Kathryn, was very accommodating in addressing all our concerns.

I would recommend Bendlight Coatings and Polish in heartbeat. Justin, I believe is the owner did my…read moregarage for me, and I LOVE IT!!! He was punctual, professional and very knowledgeable. I promise him he will do my driveway for me when I am able. I give him a 5 ***** Marie Constant Ocala

Justin the owner did an absolutely beautiful job. His pricing was fair, he is very professional, he…read morehas been in business awhile and knows his stuff! We will be bringing him back for more projects. Thank you Justin!

Cindy stood in my home and warned me of the health hazards associated with tile and thin set…read moreremoVal without dust mitigation efforts. She then sent her husband into my home to remove 180 sq ft of that tile without even the smallest effort to contain the dust. They did not hang a single sheet of plastic to close off the work area. My children had to leave town to stay with family while the house is decontaminated. Cindy dI'd not even offer an apology or explanation. Her response was "That's weird."

We had a tub enclosure removed and a walk in shower installed. El Matador Tile did the project and…read moredid a wonderful job. The tile is beautiful. Cindy and Lidier were great to make suggestions and kept me informed during the whole process. Cindy went out of her way to help in the design. Lidier always made sure I was pleased throughout the day. A great company! I would and have recommended this company to friends.

Couldn't be happier with Jason and team! Installed LVP, Tile, and Stone throughout our new…read moreconstruction home. Each room and project came out even better than imagined. You can see the amazing detail in every picture. Highly recommend!

I strongly do not recommend this company. The installers, Travis and Christian, did a wonderful…read morejob but do not trust Jason, the owner. He is not a man of his word and will disappoint you. I should have read other negative reviews before hiring him. There seems to be a common theme concerning his business ethics.

During the entire process, from first phone call to writing the check, they 100% met or exceeded my…read moreexpectations. Having managed a national customer service operation I rarely give a 1 or 5 start review. They earned it.

Chose East Coast Ocala because of their reviews, competitive price and selection…read more The installers (Jeff) did a first rate job. Work was divided into two parts, tile removal to accommodate new kitchen cabinets (one day) then carpet/old flooring/baseboard removal, leveling, install Tarkett ProGen in the entire house and all the finish work that really makes things look great. Thomas did an excellent job with the estimate and detailed scope of work (SOW). Two days after install it rained and our lanai leaked. Water all over the new floor. Not one bit of damage! Just a $1500.00 repair bill for the roof, ouch. We are very happy with our choice of East Coast and the floor product. Note: I do not believe that ProGen is a DIY type product due to it's rigid warranty requirements.

We've had great success dealing with the Ocala store managed by Gonzalo Walker. First we bought…read morecarpet, then tile, and they were helpful and coordinated with the installers, who were excellent and scheduled for quick installations. We highly recommend using the Ocala location for flooring. Susan C.

My mom needed new flooring. She wants the wood look tile that is the popular choice on flooring…read moreright now. She picked out 3 different ceramic or porcelain tiles she liked. She needs about 1000 sq foot of flooring. Not a single tile she liked did they have 1000 sq feet of. They kept trying to push these vinyl floors they have- and their selling point .... Get this "waterproof" really ? And tile isn't? Not to mention the vinyl was double the cost of ceramic or porcelain tiles per sq foot. If you are looking for anything over 800 sq feet I do not recommend going here. Pushy sales man trying to push something my mother said no to. They get 2 stars because they did have a pretty decent assortment. But it's only what you see.

Would highly recommend they do fantastic work. And they are very respectfull had no issues what so…read moreever. And thank you guys agin for treating me with so much respect. Who ever comes across this page make sure you try them out.

From the owner: We Advance of any Flooring and Handy Man needs veterans get 10% off Please Text or me 352-659-5140…read moreor (603) 339-7733