We've purchased many bikes over the years as well as a treadmill. I've always been happy with the selection but really appreciate the expert advice of the staff most of all. Bike tune ups are quick and easy and reasonably priced. Definitely recommend over the inferior quality of bikes one will find at Walmart, etc. read more

D&D Bicycles - Main showroom floor - Bikes Near Me - Jackson, Michigan

Brought my bike in 10/14/25 because a gear was misaligned and the guy (sadly, I forgot his name) fixed it in 2 seconds for free and inflated my tires for me. He was super knowledgeable and answered all questions we had which ended up being a ton! Super nice! Super fast! Great customer service! Awesome selection of bikes and accessories. Self service tools available. 10/10 would recommend. Prices are not super cheap, but the quality and durability of everything in the shop are worth the price. He was so patient with us and I hope this review helps in some way to thank him. read more

I just picked up my bike from D&D Bicycles. I dropped it off yesterday afternoon. They promised it by today. Just as promised, I picked it up today. I test rode it from home just around the block & everything is working great. I haven't tried a longer distance like on the trail yet. Just have to adjust my seat height. Great bike service & better customer service. Thank you! Cheryl S read more

We drove 2.5 hours to purchase a 2022 Specialized Bicycle that was listed on D& D website, after calling to confirm the bicycle was in stock of course . Upon arriving the manager was friendly but you could tell she knew very little about bicycles. We were sold the bike and headed home. I had asked a few questions as I didn't think the components looked right. I was gaslit into thinking some had been changed due to covid, i.e : Used Giant grips on a specialized brand bike. Upon getting home something didn't sit well. I sent an email pointing out the differences in the specs. I never received a written response. I assume they didn't want proof of their poor customer service. The next morning I proceeded to register the bike with specialized. The bike was not the bike we had driven down for . In fact the bike was a lesser model and a 2020 discontinued bike and the registration link proved that. When someone from the store finally got back with me via phone he said he would have to "look into things" like I was lying. I presented actual facts and photographic proof that the bike was not what was advertised or the bike listed on our receipt . They basically pulled a bait and switch . The owner (Trisha M) couldn't be bothered to call me but another "manager" did. When I presented him with the solution of a 10% discount on a 2 yr old bike that they essentially fraudulently advertised and marked as a 2022 he laughed at me. His solution? A $25 gift card to a store I will never step foot in again. Won't even send us the proper grips for our daughters bike. I have the tag, receipt and photos all proving this was a bait and switch. Don't even get me started on the "mechanic" who didn't even know how to adjust the brakes. Avoid this place and save yourself a headache. The quality of service is appalling and the lack of bike knowledge is even worse BUT the shady tactics really are the icing. No wonder they lost their retail agreement with Specialized. I wouldn't want to have them representing my brand either. read more