Home Pro cleaned our living room carpet and to recliners for us today. They were on time and…read moreprofessional but personable at the same time. Reasonable rates too! We will definitely recommend this business!

Great service. Joe was very friendly and helpful. He was flexible with fitting me into his busy…read moreschedule, on time and vey professional. I recommend using this business.

Great customer service and quality products. They cover not only roofs, but siding, windows, etc…read more Very responsive and friendly staff members.

Stay away from this company! They replaced my roof after I sustained hail damage. I now have water…read moreleaking in three places. They admitted this was due to poor craftsmanship on the install by the roofers. The first time they came out to inspect they said the installer did not properly seal the boots causing the issue. I continued to have leaks and they can out again and said it's due to a pipe. I've never had a single issue until I used this company. I am know getting the run around and they won't respond to messages. Again, stay clear away from this company

I'm very picky when it comes to choosing a contractor to come into my home and perform repairs…read moreESPECIALLY when I'm not there but when I meet with the rep from res1 he came in and diagnosed the problem in my bathroom that the plumber could not he provided an estimate and began work all within a day they were extremely polite and efficient thanks again restoration 1

From the owner: Restoration 1 of Eastern Iowa is a team of property restoration experts and immediate responders…read morewho help homeowners after disaster strikes. Our professionals are among the most trained and experienced repairmen and technicians in the industry. We use the field's most advanced and innovative practices to ensure your property is returned to its pre-damaged state.

manager is not trustworthy, workers were not competent. Rebuilt house after house fire. they went…read moreover budget and took 3x longer than what was stated. I was lied to repeatedly. they have lawyers to back them up. Very costly mistake and I'm still fixing their incompetence.

I hired this company to remove long-standing cigarette smoke residue from a recent condo purchase,…read moreand I'm truly grateful for their help. From the start, Chris approached my situation with compassion, honesty, and explaining what could realistically be achieved and never overselling anything. The plan of attack was professional, thorough, and Chris genuinely cared about making this home comfortable again. The results were better than I expected--the condo finally smells clean after years of struggling with the odor for months. I highly recommend them for anyone dealing with tough odors. Their integrity and quality of work set them apart.

These guys made a total disaster as good of an experience as it could possibly be. From Todd…read moreoverseeing the whole initiative, Ryan/Shawn and their water mitigation team, to Jeff and his construction crews, and even the gal in the front office who took my payment....everyone was super easy to work with, professional, and genuinely caring. They were great about keeping both my wife and me in the loop the whole time, always communicating clearly about what was happening and what to expect next. Everyone who came to the house was respectful and considerate of our space! They also handled the back-and-forth with our insurance company really well, making what could've been a huge headache so much easier on us. They showed real empathy for what we were going through, responded quickly, gave clear quotes, got the job done right, and made sure everything was cleaned up and back to normal fast, and checking in along the way. I'm thankful I don't have to call companies like this often, but if I ever do, 380 Companies will be my first call every time. Huge thanks to the whole team for turning a rough situation around!

I had 2 employees from this company come and clean my air ducts, they were professional, courteous…read moreand went above and beyond to notify they found something wrong with my air conditioner coil so I was able to get that fixed before there was a major issue. I highly recommend this company for any restoration or cleaning services needs. They also gave me photos of what they did so I could see the difference they made.

Servpro was one of several companies offered by our insurance company to help clean up following a…read morefire. They were not thorough, damaged cabinets by trying to improperly removing shelf liner which ruined the finish, left dirty hardwood floors which I cleaned myself but needed reminded to come in and clean the carpets. Further at the end, they tried to bill us for items they didn't do and charged us more for the cabinets than what was charged in the quote that we obtained for them even though they used the company we got the quote from. When I asked for the receipt, they wouldn't provide it even though it would be needed for anything warranty related. They didn't want us to know! Very disappointing they way they do shoddy work and try to scam people who have just been through a disaster!

Read and Learn, and Pass it On. On the evening of 3/29/21…read moreour father's home sustained damage due to an electrical fire. He escaped uninjured but was forced to relocate. This Cedar Rapids home is a pillar on First Avenue's Northwest side and has been in our family since our grandmother purchased it in 1951.   3/31/21 was the day that our father signed the contract with ROBARB, LLC dba SERVPRO of Cedar Rapids, IA to complete the restoration of our family home. The owner, project manager, our father, as well as three family members, and our insurance claims representative, were present at this meeting. They assured our father that SERVPRO could take care of all cleaning, restoration, and storage of his personal property and that the timeline for completion would be 6-9 months.   At the time, it was reassuring that a local company would be overseeing the entire process of restoration, reconstruction, storage, as well as "cleaning". Little did we know that this journey would consume almost three years of our lives. Nov. 29, 2023, marked 32 months to the day that our father signed the contract.   The exorbitant bill has been paid but there is much left to be said. This is a forewarning to anyone who may ever need assistance after a disaster when decision-making is driven by emotions, distress, and uncertainty.   Our father passed away on 10/2021 and was never returned to his beloved home. Throughout the reconstruction, we were continually given multiple completion dates by both the project manager and the owner of the company beginning in July 2022. The delays required our family to obtain two claim extensions from our insurance company and family members who eventually purchased the home were forced to reapply for mortgages due to the expiration of rate locks. By the time they could close on the transaction, their interest rates had increased by over 2%.   Because the project manager was rarely on-site, many unnecessary setbacks occurred. On 5/8/23 the SERVPRO project manager admitted to his failures in a meeting with our family and several Cedar Rapids Building Inspectors.  He assured us that he would "Make it right". This never happened.   Here are just a few of the challenges we were met with: - Multiple subcontractors were used during the reconstruction, including out-of-state subcontractors. Their availability was limited and sporadic. When one subcontractor failed to complete a job, another had to pick up where the first one left off. - The errant disposal of original wood trim that had not been damaged in the fire. New wood base and case moldings had to be milled - and our family was charged for this work. - Family heirlooms were lost at the ROBARB, LLC dba SERVPRO of Cedar Rapids storage facility. - Over $4,300 in damages to personal property were incurred during the move-out with White Glove Movers, as well as during the cleaning process at Servpro's facility in Hiawatha, Iowa. Damages were paid, but their sub-contractors and employees lack the expertise required in dealing with vintage and antique personal property. - A water leak in the kitchen ceiling damaged newly installed drywall due to a sub-contractor failing to properly install a water line -The side entrance to the home was secured by a pole for 2.5 years before a new door was finally installed.   There was a 56% increase in costs from the initial dwelling claim estimate to the actual invoice. The final invoice was 18% more than the actual assessed value of the home. Homes have been built from the ground up in much less time than it took SERVPRO to complete the restoration. If a natural disaster or any unexpected catastrophic event impacts your family, take the time to thoroughly consider all your options. SERVPRO may tout themselves as trusted leaders in the restoration industry with promises to return your property to "like it never even happened" condition but be prepared for a journey that will leave you questioning the capabilities of this business, as well as their ethics. We are steadfast in honoring our father's legacy. He was a lifelong Cedar Rapidian and proud WWII Veteran who believed that ROBARB, LLC dba SERVPRO of Cedar Rapids had the utmost concern for our situation and would complete the repairs of his home in a timely manner. He came from a generation that entrusted people to follow through with what they said they would do. This company failed him miserably.   If our parents and grandparents were alive today, they would be demoralized by what has transpired. Share this review with those who may benefit from it. some Note: Photos of the interior were taken over 2 years post-fire. Please educate yourself and read our account in detail at: https://www.facebook.com/gregamy.stewart/ Greg & Amy (Hanson) Stewart Fairfax, IA   #consumerprotection #likeitneverevenhappened #cleanup #firerestoration #servpro #cedarrapids #disasterrecovery #mitigation #iowabusiness #insuranceclaim  #servprolife #whiteglovemovers

Hired Henry at A-1 Carpet to remove and lay new carpet and to remove vinyl flooring and lay a free…read morefloating laminate floor. They said it would take approx. three days. They never would provide a paper or email quote even after asking multiple times. They would come every day for approx. 1-2 hours per day and the job was completed in 3 WEEKS. toward the last few days and I was getting very frustrated and they stopped taking my calls, my wife finally borrowed a cell phone and they answered it, she waited for them so she could point out the things that they had neglected to finish. The verbal bid had them moving all the furniture at 8 am the first day, they showed up 4 hours late, I had taken the day off to keep an eye on them and got mad and moved all the furniture myself. they told me they would take it of the bid, but found a way to add more to the bid and recouped that. Honestly they did a good job on the carpet and they should stop there. On the laminate flooring, they ran out of staples on the sub-floor in one large are and one small area. They butted the laminate up tight against the wall, not leaving any gap, the non stapled area began to buckle bad when the season changed. They didn't put any molding on the sliding door to the 3 seasons porch, they just ran the laminate up tight against the door jam. On the door leading to the garage, they didn't put any molding, just used brown caulking. I ended up hiring another flooring installer to, pull up the laminate and staple the sub floor down, trim the boards against the wall and place molding on the sliding door. I tried to call Henry a couple of times and text him what it was going to cost to have some one else to repair, wanting to get this resolved, he would not respond to my calls or text. I would not recommend Henry at A-1 Carpet for installing laminate flooring EVER!! He was higher priced than most and initially I asked him about this, he responded that he did quality work and ran his business on his reputation. I found this to be pretty much a joke. If you're not in a hurry he does an adequate job laying carpet. Get your quote in writing on paper.

From the owner: Carpet Cleaning, Pet Odor Treatment, Emergency Water Removal,,Carpet Restretching and Repair,…read moreCarpet Installation