The folks at D and L were polite, respectful, and professional. They showed empathy towards our situation (car was in an accident) and gave useful suggestions regarding our next steps. I highly recommend these folks. read more

I recently relocated to a city in Connecticut approximately 3 weeks ago, second day at a job & told by the new owners where to park given the holiday weekend traffic. I park there, no signage stating we could not, and others who had parked have had no issue. Came outside car was gone and, I panicked. So new to town I called the wrong PD, then the correct PD to find out D & L grabbed it. 267 to get it back. When I tried to explain the situation to whomever answered the phone after hours and ask for an owner to discuss the pricing was shut down and he began to act like he was God. Things very quickly went left as I had prescription medication in the car and my son is in the hospital with the driver then refusing to release my vehicle until the next morning, because he didn't "like my attitude". I hope Karma finds him, and FAST. After reading the reviews online and speaking with the police department DMV will be contacted BBB will be contacted and social media posts will be going up. Avoid at all costs!!! read more

Horrible service. All day I called and spoke to the same person and we communicated just fine. Then I get to the shop and they don't know anything about me. And to top it off it's cash $300 dollars to take my car out. They towed it last night 300 to get my car out! cuz that's the price to get my car out. Im a Single mom living paycheck to paycheck and I came to visit a sick family member. Wow I can't even give them a hard time cuz they won't give me my car. I heard they will charge you whatever they want. And I gotta pay it cuz I can't work tomorrow if I don't have my car and now I owe someone else money so I can't catch up. Thieves ! Why is it so expensive to take my car out? Why ????$300???? read more

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A friended car had been towed and we were told to go to D&L at 1219 Berlin Turnpike in Berlin CT. I wasn't sure if anyone was in the office as it was past regular business hours. I pulled up in front of a truck that was running but didn't see a driver and i wanted to be sure i was close to the office so to be sure someone was there I pulled in front of the truck. A horn honked and I was trying to shift my car into gear when a lame loudmouth person, who looked like he hadn't had a bath in a month, pounded on my window yelling obscenities at me. As I yelled back that i was having issues, an old man came out like he was going to eat my car. Finally I got my car in gear and moved foreward into a stopping area, I call it that because it didn't look to me like a parking lot. I would NEVER do business with a company who talks to people like they did me that day. I WOULD NOT suggest you use them for towing or body repair. The wrecker looks nice but the people inside are not worth doing business with. Not sure id let them even wax my car. read more

Absolutely horrible horrendous service, lacks professionalism, impolite made shrewd comments, and even to top it off, padded my bill with extra fees, claiming that they were Connecticut state fees, after hours fees at 6 o'clock in the evening, would not recommend to my dead uncle or anyone for that matter do not use this service even if it's your last hope!!! read more

This Tow Truck company, lacks professionalism and accountability. I am a visiting nurse and I was parked in a lot with no signs indicating that I could not park there were no signs no numerals on the parking spots. In addition to that I went to pick up my vehicle from the tow lot I started and it sounded like a lawnmower! Prior to towing my vehicle wasn't making any noise. I immediately got out my truck and went to the employees who stated. " It must be a coincidence"because I have some rust to my exhaust. It is not a coincidence that I'm missing hardware and my truck is now loud. I attempted to resolve the situation with the company to no surprise. They take no accountability and not to mention how unprofessionally they respond to people. It is shady business practice not to have signs to indicate to people there's a towing risk because of course they want to make a quick buck. I did take videos and pictures of this lot to prove there is no signage in this lot in a huge complex with many lots. If I was at fault I would 100% admit it. I get a towing place most people aren't thrilled their car got towed, but in this case, none of it was my fault. I was a victim of a shady business, and the company not handling my truck with care read more

Towed my car because I parked where I shouldn't. I didn't see any signs. So of course we were mad when we arrived and the jerk who "helped" us, taking the $186 they charged, was smug and laughing at us the whole time. Rude vultures. read more

Terrible terrible terrible !!!! They just love towing cars in their own apartment complex for no reason what so ever. EVEN WITH VALIDATION OF LIVING THERE. I had my car parked in front of my apartment for less than 15 mins and they just took it like nothing. With the amount of people that do the same thing and sit there for a longer period of time and nothing happens to them, it's crazy ! This place needs to go because it's so ridiculous having to pay wayyyy too much to get the car back and having to be watched so they can take your car without any heads up or anything! if youre broke just say that. that's so unfair and unprofessional. read more

They don't even deserve 1 star. They towed my husband's car from visitor parking as his current parking pass is a little tattered but still readable tonight. He parked in visitor parking for that reason plus he's getting a new windshield installed tomorrow, so he will be putting on the new parking tomorrow. The visitor pass is also on his car. They also did this to me 6 years ago because the rental car i had rental while my car was being repaired had out of state plates. They should nit be allowed to be in business read more

Graat company. Broke down in my ford f150. the quote given was reasonable. compared to others and the driver showed up on time. if needed I'll be back. read more

Their dispatcher is extremely rude and called my husband an idiot because he tried to spell out our address. I have NEVER experienced someone so hostile from the jump. Clearly he hates his job and should not be answering the phone. He lost this company $$ tonight. Instead of dispatching, sign him up for some anger management. read more

My car was towed from Right outside from this company right outside my home. They are crooks. read more

These guys are SCAM artists. They sit watch and entrap vehicles and tow them at an outrageous price to boot. My wife was picking up an order from Uber eats, she was parked out front of the business for literally 50 seconds. These guys were watching her and towed her car within 30 seconds. When we called they gave us a ridiculous price of $280 to get our car back. The guy they towed before that they only charged $125 huh. Oh and get this even at their place of business i couldn't use a credit card? CASH ONLY HE TELLS ME? HMMM Wonder what they are hiding? They are an auto body shop and they are telling me its a cash only business? Im sure the IRS will be interested to know this and the BBB and they certainly will. These guys make a fortune ripping people off and are no different than a low life scam artists. Avoid at all costs!!! Don't worry D&L karma is a real pisser. People like you don't deserve to own a business, And i will make sure that you don't continue to stay in business. And continue ripping off innocent people trying to just survive You are as dishonest as they come. read more

D & L Auto Body & Towing - The sign to avoid getting ripped off - Towing Near Me - Berlin, Connecticut

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My rating would be no stars. but they make you select at least 1. This is for D & L Towing on the Berlin Turnpike. Every now and then they roam the parking lots looking for cars to tow. When they towed mine they scraped all the paint off the underside of my front bumper. I went in to pay to get my car back and the lady at the front desk said I needed to sign the paperwork. This is what I saw when I got home. I only purchased the car 5 days ago. read more

D & L Auto Body & Towing - Towing Near Me - Berlin, Connecticut

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THE WORST. Being as I'm myself a manager of a towing company, if I ever had someone treating my patrons the way this driver treated me last night, my driver would be fired. I'll refrain from name dropping but if I could leave zero stars I would. They take pride in knowing they have professional drivers who work for them....my ass. I killed him with kindness and all I received was hostile insulting remarks from this driver. D&L...I hope you see this and take action because if this is the guy you have representing your company, then I'm seriously embarrassed for your company. read more

These people are horrible, they towed my car from a building with no visible visitor parking and then rob me of $245 which was for my sons groceries, at least they came back out quick to steal my money and I made home on time to put my disabled sister to bed, no heart. read more

An absolute laughing stock of a company. I understand when you're just doing their job, but you're just extremely unprofessional about it, it's inexcusable. Do better D&L: staffing no one to work the front desk (actually against the law in CT) and having a dispatcher, that hangs up on calls is not the way to do business. When I was finally able to retrieve my car the dashboard was lit up like a Christmas tree given the inept work of the drivers. I'd sooner push my car home then give them my business again. Good luck read more

Thay or a bad towing and Thay tow my car today and the tow man was yelling and disrespectful and i was coming to my friends i always park in the garage i pin Parking for 1 month for 2 hr 3hr i was coming to my friends and today Thay tow it . read more

Opportunistic thieves. They towed my car unnecessarily and it took hours of my and my partner's time and a ridiculous $188 to get my car back. Stealing from people. read more

The best they replaced my standard trans in my ford f550 last min they did a good job and I have them tow &haul all are heavy equipment. Right on time on schedule so far every time. read more

D&L Auto Body & Towing has a contract with Sun New Cambridge Apartments Homes in Bristol, CT. Cars that do not have a sticker are to be towed. My car has a sticker and D&L Auto Body towed my car. I have filled a complaint with BBB. I have reached out to the Landlord. Do not use this company. Don't hire their business or contact with D & L Auto Body & Towing, Beling, CT. 1219 Berlin Turnpike, Berlin, CT 06037; 860-828-3186. read more

Use this company if you enjoy being bullied and love incompetence! HORRIBLE customer service. These employees were standing around doing nothing when I went to retrieve my car. No one bothered to help although they clearly saw me standing there. Some genius had parked my car so close to another vehicle that I was unable to even open the driver's side door to get in. Long story short- the idiots could not figure out how to move the other vehicle. I had to climb in passenger side to get in- while wearing a skirt. No one helped. They were too busy complaining to me about how they have to deal with angry people all day. Not my problem, chumps. You are there to provide a service - not whine about it to your customers. I cannot believe how unprofessional each employee behaved. Absolutely AWFUL experience. AND they'll scratch your car for free!! read more

Do not use this company for any of your autobody or towing needs! I was recently a passenger in a car that was towed from a lot within 1 minute of parking. We were watched by somebody who then placed a call and had the car towed even though we were going into the company on the premise. There were no visible signs. Their website and invoice says credit cards accepted but we were told cash only. The company, owner and employees are unethical and have no morals. General public should beware of getting your car stolen by these crooks and then held for cash only! read more

We are a farm that is a tax exempt non profit. They came out to replace a battery, which took 40 minutes. They are located 20 minutes away. They charged us for 90 mins of labor at $175/hr. Their labor rate in 2018 was $105/hr. After calling to see if we can get the tax charge returned to us, they declined. After asking about the labor rate they said "it just goes up every year." Oh and those batteries that were replaced? They were installed by them a year and a half ago. read more

D & L Auto Body & Towing - Towing Near Me - Berlin, Connecticut

As a property manager, they are great to work with. Very professional, quick, organized, and nice! From the beginning of working with them, they have had organized contracts and non duplicating car stickers and they really do monitor once every 24 hrs as promised. They are the only towing company we will get a contract with because they do their job very well! I highly recommend if you need a towing company read more

Was treated very rudely by Johnny. Gave me two different prices to tow, hung up on me TWICE, accused me of canceling towing service (I hadn't) AND threatened to keep my car if I didn't pay cash when it clearly states on their website they accept credit card payment. Don't know how they stay in business with "service" like that. On the other hand, Emilio, who towed my car, could not have been nicer. He should find another towing service to work for ~ D&L doesn't deserve him! Thanks, Emilio, you are the ONLY one representing D&L that made may day a little bit better. The only reason I gave one star is because my review would not be posted otherwise :( UPDATE: Johnny is an imbecile. He called me today pretending to be someone else, blamed HIS poor behavior on the owner, tried to justify the behavior, basically called me a liar and hung up on me again ~ unbelievable. read more

Myself and my husband are making this review to report the horrendous and unacceptable experience with the contracted servicer D&L Towing. In particular, the owner John Mecci, was initially obscene over the phone both to myself and my husband (using the word c word) and hung up on us twice. He also was extremely unprofessional and contacted us on his personal cell phone via text message. We finally were able to talk to a receptionist named Linda who finally told us what we needed to retrieve the car as John refused to tell us anything but that he wouldn't release it to us. When we went to the facility to try to resolve the situation, we interacted with a receptionist and I recorded the entire transaction of $204 from start to finish. The audio recording is geotagged to the location with a timestamp of 10:40 AM. It can be heard the receptionist telling us where the car was and that we were all set. We were given a fully completed receipt which I have kept and taken pictures of. It can also be heard my husband counting out the numbers of twenties needed and myself counting out the four dollars in change. The owner's voice (who was unseen behind the counter) was heard by my husband as he referred to me as a "ho." The receptionist seemed embarrassed and apologetic at this incident. As we were leaving, a man without a uniform or anything that would tell us he was associated with D&L walked by as we were pulling out. We paid no mind as we had finished our business with the company. Not 5 minutes later, we received an aggressive text message from John (the owner) who presumably was the man who was outside. He threatened to file formal false accusations of attempted vehicular manslaughter and larceny against my husband and stated he had already called the Berlin police to report a theft. Naturally, we went to the Berlin police station and gave our statement and the recording, text messages, and receipt. We made it clear our intention was to stop any further interactions and conflict, as what he threatened were serious albeit false accusations. He told the officer that we stole the receipt from the cashier/receptionist and that we shortchanged him $200. It can be heard on the recording the confirmation of our purchase from the woman processing our payment and physical proof of the receipt stamped paid in full. He conceded to the police and said the situation wasn't worth his time, even though it was he who made the initial call to the police and threatened these false formal accusations. We are also concerned with retribution from this provider as he knows where we live, our names, and our contact information. He also issued an ominous threat after stating he was calling the police, "enjoy your parking spot." This statement, though not outright, is suspicious and I would not be alone in suspecting he means to take further action outside of the law. As D&L refused to take anything but cash to pay for the towing, this also creates a risk for future interactions where other customers who may not think to record their encounter, with legal and financial disasters to follow as they will not have evidence such as debit, check, or credit transaction. To be clear, my husband and I do not dispute that we needed to pay for the tow service. We understand that due a mix-up with the DMV, our vehicle was eligible to be towed from our condominium parking lot. We paid for that, but we do not deserve D&L's abuse. No one does. read more

Driving on I84 when a rock came out of their wreckers tire and broke my windshield. I know it wasn't intentional, it's an accident and that's what insurance is for. I called a friend and was told they have a reputation for not taking care of these types of things. So despite that I called and was assured I would be called back. That was Thursday 1/3. On Monday 1/7, I called again and was put through to Mr. Harrison's voice mail. Today is Wednesday and I'm still waiting. It's unfortunate this company has a reputation for this and it certainly tells me a lot about how they do business. I'm not a overcharged customer, just someone who can't seem to get Mr. Harrison to put his big boy pants on and if he can, he apparently can't pull them up!! read more

This company behaved in a less than upstanding manner towards us. They towed our car from Metro Square in Middletown, CT - after we parked there, then walked across the street to an ATM to get cash, then immediately returned to the plaza to eat at one of the businesses using said cash. Apparently we had "left the property" to go to the ATM and this justified the immediate tow and demand for 152 dollars (cash only) for us to get our car back. Manager refused to listen to proof and reason. Beware a company with so many complaints against them (see other reviews, for example, and news stories/opinion pieces). read more

My car broke down on the highway. D & L answered my call and had someone dispatched to us in 30 minutes and offered a fair rate. I'd highly recommend their service to anyone. read more

These people had the right to tow my car, HOWEVER I showed up keys in hand to move my car and the man told me "well now that I'm here i have to take it, it's $111 dollars for me to not take it now", I asked him VERY nicely to please not take my car and give me a minute to get the money. He basically ignored me without giving me even 2 minutes to go get any cash and drove away with my car. I am VERY displeased with the service I received tonight. read more

You guys are terrible, don't bring your car here!!! They only want your money. They don't take care of your car and the staff is terrible!!

My family experienced a horrible tragedy. My apartment burned down so I'd been moving into my new one when my car got towed. I frantically called and went here to get my car back. I told them what I'd been going through the past couple weeks and she was kind enough to oblige and give me my car back-for free! Very kind and professional. Nicest thing anyone has done for me since the fire. read more

Horrible place horrible people they don't deserve anything. Threatened to call cops for simply asking questions. Lady at front desk, awful. All the other men, awful. So rude just want your money. With this many negative reviews, watch out. read more

They are cruel, mean and rude. I have no idea how they can sleep well at night knowing they ruined someones day and ripped them off from money they might need for bills or food. My parking pass had fell off and was in the floor and literally just entered my apartment for about 20 minutes and when I went outside my car wasn't there anymore. Where I live the girl who works for giving the parking passes had called them and notified them about my car and they knew I lived here. Just because they couldn't see visible the "yellow" parking ticket they towed it either way. Had no mercy. Literally they had my car for 30 minutes tops and they ripped me off from $137. Money I been saving for rent. They should be ashamed of themselves. And I hope they never have to experience to loose money so easily when your saving it up for something important. read more

These people are awful. I don't know how they sleep at night doing what they do. I parked in a parking lot and was gone for an hour. When I came back my vehicle was gone. A nearby security guard told me that D & L tow trucks park near the movie theater and wait for people to park and leave the property. The driver takes a picture of you leaving your vehicle and then tows it away. 134.00 to get it back the same day. While I waited 2 and a half hours for a ride to get the vehicle the same security guard had prevented 6 people from getting their vehicles towed. So at least D & L lost out on about 800.00 in a few hours. When I told them that they were awful for doing that to people they told me it was the owner of the theater that told them to do it. Nothing but low life pieces of crap. read more

My car was towed from my apartment due to some issues with the CT DMV and their lack of communication. I was having a tough experience with the CT DMV and was not sure why the DMV would cash my check for re-registration but not re-register my vehicle. I spoke with John at D & L and at first I had apprehension because of the bad rep towing companies have. However John was very patient and will to assist and point me in the right direction to get things rectified. Thank you for all your help and assistance, it was much appreciated and I am happy to say I was able to handle the situation. read more

Horrible service! Rude staff and horrid owner! I'd rather get my car towed by the Stevie Wonder! The owner constantly talks over you and can't seem to answer your question without talking over you (while not answering your question). Plenty of other towing options available that isn't this company read more

Drivers are very rude and tried to get cash on the spot to get my car unhooked so they could just pocket it!! Very unprofessional

Very shady business with unethical morals...Known for intentionally watching consumers park to tow away....Do NOT go to Middletown for any PUBLIC events otherwise take pics of where it is you park along with pics of any signs you see!!!! My husband and I took our kids to the fireworks for the first time in Middletown this year and parked in a lot....We are from out of town and never saw any "NO PARKING" signs b/c the print is all of an inch big if there is one....The towing company however posts 3 staff members to watch others pull in to park and walk away, then after 10 minutes tow you....For us, luckily my husband had gone back to the car an hour later to only find out that we were towed....thank god b/c after the event we would have been stranded with 2 small kids, myself being handicapped and all b/c we weren't told by the 3 staff members that watched us park in the handicap spot and walk away along with many other consumers...my heart breaks because I can't begin to imagine how all those other families felt after having a fun night and coming back to no car....when my husband went to pick up our car that same night which by the way they will ONLY TAKE CASH b/c a friend took him, he was told that they get a LOT OF MONEY to stand and park watching consumers park illegally "when they don't know any better"....Does anyone have any morals or conscientious anymore!?!?! Such a DISGUSTING way of doing business....OWNER IS SCUMBAG...Our car was in their possession all of 2 hours and 6.2 miles from where we were and made $200.00.... read more