You would get a 3 or 4 STAR rating if you EVER had the standing order of cat food in that I need…read moreevery month .. MY GOSH your making lots of $$$, I think I'll start a Pet Food store and concentrate on customer service - I'll make a mint. BTW - the staff are great (just have no system - if you don't count a scrap of paper - or a note here or there). I keep going back ONLY because the people are so good .... cats are getting hungry again and puke up everything except for "XYZ" please keep it in stock.

I bought an Oranda XL goldfish from them 3 days ago and was told to buy multiple zebra fish to keep…read morehim company. Within 2 days the goldfish ate the zebra fish despite being fed 3 times a day. I called the store to ask to return the Oranda or get a refund/ store credit for the zebra fish they recommended but they wouldn't offer me anything to try to make up for the fact they sold me fish that should not be paired together after i had already bought 200 dollars worth of fish equipment not including the 70 dollar oranda XL and the multiple zebra fish $4 each. They were very rude and i would not recommend them.

Disappointed and heartbroken -- zero accountability from the store…read more I purchased some driftwood from this store for my aquarium, and the next morning I found six of my fish dead. All my poor fish were gasping at the surface, desperately trying to breathe. I went back to the store calmly, just to let them know what had happened -- not to ask for money, neither for the dead fish nor for the product. I simply wanted to inform them. At first, a woman asked if my water had turned brown -- I said yes, it became extremely dirty overnight, even though my tank is normally crystal clear. Then a man stepped in and immediately began blaming me: he said I must have overfed my fish, used the wrong substrate, had a bad filter, or washed it under tap water -- none of which is true. They both started speaking to me in an agitated, defensive tone, while I remained polite the whole time. Again -- I wasn't demanding any refund. I didn't ask for a single dollar. I just showed them what had happened. I told them I use premium filter media and substrate and that I take good care of my aquarium. Then they made a ridiculous "offer": to put the same wood in their own tank and if all their fish die, then I would be right. That's absurd for many reasons -- first, I don't trust them to be honest about the outcome. Second, I live far away and don't have time to waste so they can lie to my face. Third, not all of my fish died -- mostly the delicate neon tetras. And most importantly, the wood already leached all its toxins into my tank. Their experiment wouldn't prove anything. People here say the staff is nice -- sure, they smile while taking your money. But when something goes wrong, they couldn't care less. They can't even acknowledge responsibility. They behaved like teenagers caught with cigarettes claiming, "They're not mine." It's shameful. P.S. ChatGPT told me I should have boiled and soaked the wood for weeks before putting it in the tank. Why didn't these so-called "experts" mention this when selling it to me? Simple -- they don't care what happens to your tank after they've got your money

I had a very distressing experience at Nestor's Aquarium and Pets on St. James Street in Winnipeg…read moreon March 19, 2026 at approximately 12:15 p.m. During my visit, I observed multiple tanks toward the back of the store (approximately 7-8 tanks in a row) in extremely poor condition. These tanks appeared dirty, with debris floating in the water and no visible labeling for the fish inside. In one of these tanks, there was a dead fish at the bottom, another dead fish partially lodged in a hide, and a live fish lying there gasping for air and clearly in distress. After I brought this to staff attention, a male staff member did remove the distressed fish; however, it was handled abruptly and placed into another tank that also appeared dirty and poorly maintained. The remaining tanks in that row were not addressed. At the front of the store, tanks appeared cleaner, but I also observed multiple large fish kept in a tank that seemed far too small for their size and number. When I calmly raised my concerns, a female staff member (who appeared to be an owner or manager) became hostile. She repeatedly told me she was not my employee, questioned who I was and what authority I had, and raised her voice while dismissing the concerns entirely. I was laughed at and told to leave the store. I even offered to purchase the distressed fish to ensure it received proper care, but that was dismissed. This experience was upsetting not only because of the visible conditions, but because of the lack of accountability and professionalism shown. Animals in a retail environment are still living beings and require consistent care across all tanks--not just those visible at the front. I left feeling shaken and saddened for the animals.

Beautiful grooming job done. fast and very friendly and nice soft scent. I will be returning a…read morevery reasonable rate.

love this place and got a sales surprise when I stopped in today. They were in the midst of their…read more14th Anniversary sale Chad and his team take great care of us. They carry everything out and give me a free bag of food every time I buy 10 They even deliver anywhere in Winnipeg for no cost

I have only written one other negative review like this in my life…read more I called this Petsmart location on Monday to book an appointment for Tuesday. I gave the employee innthe grooming area the name of my brother's dog and she pulled it up. She mentioned that the dog's rabies vaccine had expired in July. I said that it was just for a nail trim, and she said that it would be fine if it was just for that. We booked a time and then at the end of the call, I asked again if it was definitely OK with the rabies expired. She repeated that yes, it was OK if it was just for nail trimming.  I showed up at the time of the appointment and she brought up the dog's profile on the screen. She pointed to the expired rabies vaccine and I acknowledged it. I said something like "yes, we talked about it yesterday." She said that she remembered talking to me, but that they could not do the nail trim. I looked at her probably a bit bewildered and reminded her of exactly what she had told me twice the day before. She said something like I must have misunderstood, and smiled. I reminded her of exactly what she had told me and asked her to please trim my brother's dog's nails. She went and got the manager, Thea, who was of no help either. She just repeated the word "policy" a few times, even though I explained the situation. By this time, I was quite annoyed, and let them know. None of our family or friends will be going back there and we have found a far better place for dog grooming since then.

Just left Pet smart on empress street from one of the worst experiences in customer service I ever…read moreencountered . I Was to take my dogs to a groomer today.2 groomers actually ,2 dogs I Had the appointments booked weeks ago ( had to reschedule once ( the groomers did ) because they couldn't accommodate 2 dogs at once on the other appointment date but today's would be fine. On arrival groomer ( Carolyn quite unfriendly, looking for ways not to be accommodating ) greeted me. She immediately asked about shots ( this had been previously verified it was our 4 th visit. after she verified the shots were all up to date with my vet . she informed me prior to calling if she couldnget the records now she would refuse service.) This was my 4 th time there! Following luckily reaching my vets office on a Sunday afternoon she informs me unless I can pick the one boxeriish mix dog right after service she would refuse service ( reactive breed ) this is why I was booked this day in the first place! The long haired northern rescue needed more time( about an hour )and I didn't want to come back 2 x an hour apart because I live about 40 minutes away! I then refused the service and told her I'd like to speak with the store mgr prior to leaving. ( I'm really not a Karen!but a rant about dogs and spas does beg the question ) So instead of allowing that she goes in the office with the mgr for about 5 minutes alone and closes the door while I was waiting outside the door! By now my boxer is getting LOUD !! and excited. So they wouldn't come from the office in a timely fashion so I told the clerk what had happened and asked for the general mgrs name and left , by now my dogs are reactive ++. So of course, Murphy's law ,they see another dogapproaching the store and they start barking and pulling. ++. I normally would bring them out one at a time but I was too hot to leave alone even for a few minutes (36c) They pull me over and drag me a bit in the parking lot . Right in front of the store doors I hadn't even gotten off the curb .Acouple of people helped me but (I always had a hold of the dogs ) . By now that mgr I only wanted to talk to was standing on the curb with what looked like a a smirk! With her arms crossed. ! I got up went to my car a few feet away and the dogs settled immediately. What I found especially disappointing was the mgr on duty didn't even bother to come 6 feet away to make sure I was ok! She was standing there watching the whole thing. I ended up with a skinned gravelled elbow ., scraped shin and cut finger Heartless folks . Wouldn't let them near my dogs again. There was one store customer who saw iwhat happened and came to the car to offer a first aid kit ( I was ok)that was very kind. I'll never give them my business again as a organization.

DONE AND DONE WITH YOU ...... You can tell a corporate…read moreculture on how they treat their customers, you failed, we will not be back. Subject: RE: OK ..... NOW WHAT? - Ticket # 831XXX OK YOU WIN .... you are the worst customer service ever. 1.This was bought as a box of 12 ... sooooo .... it may have been 3 -to- 24+ days old (when opened). 2. Who keeps a pet food receipt? (not me). Look it up under my loyalty points! 3. The can (froze ... so it would not continue to spoil and smell) after your redicioulios refusal to JUST REPLACE IT (IT WAS STILL FULLLLLLL) .... was left with the store. 4. Really want this amount of information on a ULTRA Cat Food Can than was ~ $6.49 / can with 5% off when you buy a case o, and you want the can .... ASK THE STORE. 5. Loyalty is associated with our (X phone # 204-22X-XXXX) FYI after consulting with my financial program (Quicken Canada) ........ 2024 Jan 01 - Aug 08 18 transactions $2421.20 - I'm sure that our 0.003 % return ratio is worth your concern .... remember we wanted ONLY a replacement - NOT $$$$$$$$. Looks like we were loyal ..... yours NO Hello T Thank you for contacting Pet Valu Customer Care. We apologize for the delay in getting back to you. We are very sorry to hear of your most recent purchase and you were refused a return or exchange at the McPhillips Street Store. We do appreciate you bringing this to our attention. We would like to look into this further and will require additional information. Can you please confirm for us the full formula name or item number, size of the can(s), and the best before date and lot code as it is printed on the top or bottom of the can(s)? You are also welcome to send photos so we can see the issue with this food. To verify this purchase can you please provide us with a copy of your receipt or if the item was purchased under your loyalty account please provide us with the phone number associated with this account. Alternatively, you can provide the date of purchase, store location, and the last four digits of the credit/debit card used so that we may look up the receipt. With this information, we will be better able to assist you. Kind Regards, Chanda M (She/Her) Senior Customer Care Representative Phone: 1-800-738-8258 customercare@petvalu.com | petvalu.com 130 Royal Crest Court | Markham, ON L3R 0A1 On Sat, 10 Aug at 10:30 AM , So what else would you like to know? Pet Valu Pet supply store Leila - McPhillips Triangle 18 hours ago We are LONG time customers and have been happy with PV until today. We generally buy a week or two worth of both cat and dog food. My wife was feeding our cat when she opened (expensive can of cat food it exploded.... bad smell ... obviously went bad in the can). Wife went for new and food and brought the (now frozen) gross can for a replacemnt. NOPE NOPE NOT for you, sorry no returned on opened food .... OK, we don't want $$$, just replace the can with a new one. NOPE, our policy does not allow that. We are actively looking for a new store that will support their customers ..... this is NOT the spot. Response from the owner Hi T, we always appreciate hearing from our Pet Parents, but regret the experience that prompted your comments. We would like the opportunity to connect with you, and invite you to contact us at 1-800-PET-VALU or email us at customerservice@petvalu.com. 831182:547552

Awesome store, get staff…read more Only problem it that yelp give the wrong address New address 10-2136 McPhillips

Newcomer to the aquarium scene, came in for a bristlenose pleco baby, but I had to walk down every…read moreaisle, the fish all seem very happy and healthy and were fun to look at. Very ma and pa store, will be returning.

I love going to this place because the two people who run it (I think they're siblings from some…read moreEastern Bloc country or something) are really nice and they have a great selection of products. My only complaint is that when the lady who usually runs the cash register is helping you find something in the store, she will suddenly ask another customer what they are looking for even though she isn't done helping you yet. I've been in the situation where I was the person being helped and she decided to help someone else and I've been the person who has been waiting patiently while she helps someone else and they've been interrupted while she asks me what I'm looking for. Aside from this one thing, though, wonderful place and I recommend going there.

Most of the animals are neglected and not receiving proper care. When I voiced my concern, I was…read moretold that it was to avoid extra work. The staff are uneducated and often give incorrect information to customers.

We love this place. They have everything you would want for your f h r babies…read more Their obedience classes are very helpful. The instructors are so knowledgeable. All the staff there are very, very caring people.

Raven loves to go to littles daycare and have a spa day. The staff are friendly, knowledgeable, and…read moreobvious dog fanatics. reasonable prices for a full day and a full groom

We brought our 16-yr old cat in to do the best thing and euthanize her as she has Stage 3 CKD…read more(Chronic Kidney Disease) and had not been eating for several days. We thought she was dying Upon arrival at the WHS we had to sign a 'surrender ' form and they said the cat still had to be checked by their own Vet even though I gave them my Vet papers that I paid $600.00 for just 3 days prior stating her CKD diagnosis!! They took her away in a carrier with us crying knowing we wouldn't be seeing her again, thinking she'd be put under, we thought! Next day we go to bring the body home and find she just had a fractured tooth and she's eating okay now. They refused to give her back to us as she is their cat now and they can do what they want with her! When we insisted on speaking to the Vet or someone higher up, they told us to leave. Now that we heard their diagnosis was a toothache, we could have taken her to our own Vet. Not so, here it's a week later and they have.not done any dental surgery, in fact, they are planning on doing bloodwork on her! Why? They have the bloodwork results from our Vet?? We get no answers just communication by email Our cat is being poked and experimented on when she should be home with us who love her dearly. They have STOLEN our pet. They are butchers, experimemting on an old sick defenseless animal - the INHUMANE Society! No other words describe them and their heartless staff who give no empathy for pet owners or pets. I donated to this butcher shop for years - not only does that stop but I will not be recommending them to anyone who loves an animal!!!!

Wonderful organization. They do a very difficult job sometimes and I am very impressed with how…read morethings are run. They do a very good job of caring for the animals on a limited budget.