An engagement ring bought from this shop was requiring a repair after 3 months from purchase and again 12 months later. We wanted to return the ring, and requested a full refund, as mu partner is an office worker who is not dealing with any heavy manual handling and such ring in normal conditions should not be able to be damaged that easily twice in such a small period of time. In our opinion the ring's quality was unsatisfactory. Even if our request was supported by legal act it was rejected. They wanted to send the ring to the supplier that they could try to find out why the ring was broken. We couldn't agree to send it to a supplier who has produced a faulty product in our opinion and then put it on the market for selling it, in the first place. In that case we decided to seek an independent expert that could make a proper report. The report was 3 x A4 long and it clearly said that the ring was poorly done: 'The broken prong clearly contained large porosity locally. This stems from the investment (lost wax) casting process. The manufacturer of the casting is responsible for this. The porosity caused a local weakness of the prong, making it liable to fracture if stressed.' Next part of the report said that 'The setting of the diamond cluster in its mount on the ring is clearly poorly done. There is very little prong contact above the girdles of the cluster. It does not conform to GIA (Gemological Institute of America) guidelines. As such, it is poorly designed and made and not fit-for-purpose in my view'. We have sent a letter attaching a copy of the expertise report so the shop owner had no any other arguments and this time he agreed to take the faulty ring back and make us a full refund. It took us almost 4 months to finally close this case and get the refund. We felt that they were trying to get rid of us asap since we first stepped into the shop showing the broken ring. We were very frustrated by the whole situation and they made no any effort to help us deal with this as painless and fast as possible, they only made it more and more difficult. The whole process of returning the ring was very unpleasant as well. The owner didn't approach us, unless called by a staff member, nobody has apologised to us for the whole unpleasant situation they caused to us by selling us a faulty engagement ring. We can't recommend this place. read more

this jewelers is just at the steeple, next to the old clarks shop. it is a really nice place with loads of one off pieces. they will also make you an item. you can go in with a design or just tell them what you would like and they will design it for you and get your aproval before they actually make it. they have some reasonably priced items as well as some more expensive pieces too, but they tend to be the more exciting pieces. the staff are super nice and helpful. i love jade jewelery and this is the only place i know of in falkirk with a good range of items in different shades of jade. they have a great window display too if you are just window shopping, i love going by and looking at all the new pieces. read more

The choice of beautiful jewellery and giftware is amazing and at competitive prices too. Service is impressive and personal - not something you get much nowadays! Good selection of secondhand quality jewellery read more