Owned the home for less than one year. Home has a one year warranty on everything. Had water leaking from a pipe in the wall into my basemen. Tried to make a warranty claim, and not only did they refuse to send anyone to look at it, the warranty representative was rude. Would never buy another DR Horton home. read more

My home is in Plymouth, MN. All developments are hired out to lowest bidding subcontractors with zero craftmanship or attention to detail. Cheapest materials possible are used and D.R. does not care to make things right once you're in the home. We bought this home in March 2020. Where do I begin? -Kitchen cabinets are made of fake wood and are not even constructed correctly. Doors screwed in the wrong place and gaps all over. -Vinyl flooring is installed without proper sealing. If we have a spill and do not wipe it up immediately the flooring will bubble. Even worse, we had a coffee spill because the pot was not in place and it all ran off the counter, under the dishwasher. The area under and around the dishwasher was not sealed off properly so the coffee ran through the floor down to an unfinished bedroom down the concrete wall and pooled on the concrete floor. The floor under the dishwasher is rotten and needs to be torn out. -Caulk is the lowest quality and is already peeling off of every surface it was used on, if it is not gone already. Every area with caulk was done very sloppily without any care. -Unfinished bedroom has caulk instead of silicone sealant around the window frame. The caulk is still wet 2 years later and is serving no purpose except making a mess. Spray foam insulation was also used and sloppily applied leaving chunks sticking out all over. -Countless gaps in the trim all over the house. No care in making it line up or look nice whatsoever. -Vent openings look like they were cut by a child using a saw for the first time. -Builder grade carpet. Carpet is already completely worn in common areas. Will not last longer than 5 years. -Builder grade paint. Any fingerprint, smudge, splash, etc. will require you to paint over the area. You cannot wash the walls. -Drywall in the ceilings is installed incorrectly. It does not run with the studs so inevitably cracks will show in finished ceilings where the sheetrock is not being supported by studs. -Unfinished bedroom floor is 1" lower than the rest of the room in 1 corner. -Framing for unfinished bedroom was done incorrectly resulting in a complete rebuild of the room to make the walls true and ceiling level. -5th bedroom should have only required 1 wall to be framed prior to finishing. Our contractor had to frame 3 walls to fix subpar work by D.R. and this additional work is $5k out of our pocket. -Windows are the cheapest possible. Leak air and show condensation. -Unfinished bedroom/bathroom/utility room ceiling drywall is cut and pieced together with gaps, chunks missing, pieces drooping. This will all need to be replaced on our dime. -Lumber used to frame unfinished areas has chunks missing, splintering, and partial pieces that should have been thrown away. A couple of 2x4s also have several exposed nails pounded through them. -Some short walls (i.e. a pantry wall) are built at an angle and this is visible to the naked eye. -Have already had to replace wheels on one garage door because they were falling off. I reference the unfinished areas because those are the areas we can physically see. I assume the rest of the house is built the same way but is covered by finished walls. Now that we are finishing this area and I have another contractor peeling all of these issues apart we are, of course, well past our 1-year warranty for most of this and D.R. has no integrity to even look at it or work with me. We are stuck in a place where we spent a lot of money on what is supposed to be a perfect new home and will be spending several 10s of thousands more dollars to correct their shoddy work. I cannot sell this home and move fast enough. read more

Very poor builder. Bought our first home with them due to name recognition and a good price with appointments. Wish I had not done this. Here is a few quick reasons why I would not go with them again. They don't use plywood for the exterior sheathing of the home, instead they use something called thermoply which is basically an 8th of an inch thick piece of cardboard. When I asked the builder he said the impact resistance is the same as plywood. Maybe, but plywood doesn't just help against impact resistance it helps the structural integrity of the building. The problem, and my worst nightmare, is clearly visible in the attached pic. This isn't my home, but this was a home that was hit by 90 mph straight line winds in Rockwall (3/28/17) but built by the same builder. The house has been devastated by winds that didn't even reach 100 mph. Nuts! Next problem is poor quality control. I was on site during construction every couple of days. The things they try to pass off are amazing. Things that will cost you much money after the house is all buttoned up when you experience a problem. This consisted of a window that was off center with my front door. The thermoply that wasn't completely covering surfaces as required per manufactures direction resulting in the inside drywall being completely open to the outside prior to brick. Their fix was a few spots of spray foam. See pic. Finally when it comes to the finishing touches of the home they are just terrible. Unfortunatly when it's handed over that will be the best it gets. You get a 1 year warranty but I found that with every thing you try and get fixed the problems just grow worse and worse. My ceiling had to be refloated and retextured a total of 4 times only to have the finished product still not perfect. Trim looked awful and with holes and flaws not filled properly. I had someone come out to my home numerous times to fix this issue resulting in me finally just kicking the repair guy out because he didn't fix the issue and repainted 80% of my trim the wrong white. Now my doors and trim don't match. Crazy. Paint is a whole different story. They use Sherwin Williams and tell you the names of the paint which makes you think it would be no problem to get it matched. Not the case. Call Sherwin Williams and ask for one of those colors. They tell you they can attempt to match it but they don't have a recipe for DR Horton company Oh, and my water lines to my toilet froze the first after build. They told me that it just got really cold and that would happen. Haha. Who buys a brand new home and would be ok with that. read more

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After our recent experience with DR Horton in Fort Worth, I am HANDS DOWN glad we chose Lennar to build with. We have been trying to contact their Corporate office for three weeks and the Supervisor still has NOT called us back after countless attempts to get into contact with them. We called again today and the lady who answers the phone was downright rude and disrespectful towards us. After we left a voicemail for the Supervisor, we called back to get her name and the lady answered the phone without even saying hello and transferred us immediately to the Supervisor whom we've already left countless voicemails to. The Supervisor finally calls us back, we tell him about our horrible experience with trying to buy a home from them. This resulted in him saying "Do not bad mouth our company" and hanging up on us. Awful customer service! I do NOT recommend DR Horton to anyone who is trying to build a home. read more

WOW. Wish I had read these reviews earlier. DR horton customer service at their fort worth branch, Pam specifically, is TERRIBLE. If you are looking for an answer to your question, this is not the location to call. They'll pass you around, and if your lucky, you may even get Pam in legal. Not only will she laugh at your issue, or the fact that youve spent 100's of thousands of dollars and are upset, she'll most likely hang up on you too, when she figures out that she doesnt actually know how to do her job. Pam, you may feel untouchable, but you obviously are too old to understand social media. Do not buy from this builder and save yourself some frustration. Pam-you should find a job that doesnt involve dealing with the public. YOU SUCK. read more