I was in town for a wedding and realized that I had forgotten to get my shoes shined. They were in…read morereally rough shape! I called one shoe repair place but they didn't inspire confidence in their ability to complete the work today or do the job, at all. Next, I called Love-Way and the gentleman who answered the phone responded with enthusiasm and absolute confidence that he could both complete the refresh and get it done as soon as I could bring the shoes to him. I immediately headed over and was greeted by the same enthusiast charm that I experienced on the phone. The shop is small and very cluttered with shoes, materials, machines everywhere! This is truly a workshop! None of that fancy retail decoration. This is where work gets done! He took my shoes and asked when I wanted to pick them up. Since the wedding was in a few hours, I said I could wait, if he could do them now. He replied "I'll get on 'em, like ugly on an ape!" And his partner started working on them immediately. As I waited, other customers kept coming, bringing him more and more shoes to repair, from single pairs to laundry baskets full! Obviously, they are very popular and do good work. Sure enough, he made my shoes look better than new in a very short time and I went on my way, a very satisfied customer! See the pictures for before and after, as words don't suffice.

White man here to rebut this recent review. I went this shoe repair shop a few years ago, got…read morewonderful service and the price was more than fair. I love having a classic business like this in our city and will always support! Thank you for keeping this profession alive!

11/6 edit: yes when i initially saw the damage i was asked over the phone to bring it back, i told…read morethem i would AFTER speaking to a manager first. I still had another garment with them and when i went to pick it up i just didn't have the damaged garment with me. I never refused, he's lying. I said i needed to understand the process and what they would do (I'm nervous about it getting further damage) but he kept repeating that i refused to bring it back which never was the case. When i spoke to him he referred to using other chemicals to determine the cause of the issue and I'm not necessarily keen on them doing stuff i don't understand at this point. He wanted to overtalk me and not listen. Thats why i don't feel comfortable anymore. Why wouldn't i bring it back if that's how i get made whole? He's not making sense. I feel completely let down by these guys after using them exclusively for at least 4 years. They didn't call me back for 2 weeks after damaging a very expensive garment, insinuated that I'm making it up, and accused me of refusing to bring it back. I would've had no problem doing so had i understood the process/remedy but i don't really want them messing up my stuff even more. When talking to Brett about my apprehensions , he was very dismissive and unprofessional. He even stopped listening and it turned into a confrontation bc he would laugh at me while I'm talking as if my situation is funny. I don't feel comfortable working with him/them anymore. Since he said he doesn't care about my review, here it is.

Old time, friendly, priced right. Receive text…read morenotification when it was ready for pick up

I am so happy with how my boots turned out, they look brand new! The staff is very sweet and…read moreknowledgeable, and the price was more than reasonable. Definitely recommend.

High quality boot repair at a reasonable price. Friendly staff. Good turnaround time.read more

Took shoes in to get a quote/inquire if he could help polish my shoes cosmetically in order to make…read morethem match in color better. To take credibility, I botched my own oiling job and wanted an experts help. He was thoughtful in the aspect he tried to problem solve on the spot. However, proceeded to not ask permission and took a metal wire brush to oiled leather and scratched the grain integrally. Again, not suede, but leather shoes... Oiled leather shoes. Common sense it scratched the leather....he did it so quickly that I didn't really have time to stop him. Almost like he had a thought of "maybe this will work", and impulsively did it. These are now permanent cuts along the top of the shoe, that weren't there previously. Didn't charge me anything but ruined a pair of $140 shoes physically when I just wanted to see if I could get the color to match. Very odd interaction. Awkward pause after he scratched them up. Then did not offer to even try to buff them out or oil them after obvious scratches he'd created...I didn't ask for restitution at the time because I thought I'd be kind and go home and try to buff them out myself since he didn't charge me. Follow up on my part: tried to darken the lighter shoe to match the darker as originally planned. Even though I had succeeded in that, the streaks he had created persist through leather. 2 month old shoes were ruined in the two minutes he handled them. Perfer to support small businesses always. I have NEVER EVER taken time to leave a negative review on a locally owned business, but this was just THAT bad of an experience. Maybe just a bad mishap, but I personally can't recommend. I urge others to agree on what methods he will use before you give him possession of your items. He made an ammeter common sense mistake. Edit/Update: called to see if he could atleast attempt to buff out the scratches HE created. Very aggressively hung up without a conclusion. Only comment he said was, "you were there and saw I tried"....yes I saw him damage my item...Reached out via email to see if hopefully I can reach resolution. Will delete review if a resolution can be met. If this review still stands, you can assume he ignored me like on the phone. Just be careful if you use his services.

The owner answered all my questions and suggested options. Hey did a good job doing the repairs to…read moremy boots.

Soldiers, When…read moreyou're looking for any alterations on any of your uniforms, give this business a try. I am two businesses over at My Barber and I yet to hear any soldier have any complaints about this business. In closing, they will take care of you alteration & dry cleaning needs, I can take care of your regulation mandatory haircuts. You will look sharp, feel sharp and your odds of getting lucky may increase. Win Win

Super pleased with my online order…read more As a Soldier in the Army Reserve, it's difficult to find a local place that can correctly sew on name tapes, rank, etc to military uniforms and patrol caps. I found Kim's #1 through an online search and was impressed with their pricing compared to some of the other larger companies out there. My order, blouse, trousers, and patrol cap with name tapes and rank sew on services, was received in Michigan 9 days after ordering. Will be ordering again and recommend Kim's #1 to others.

The original owners sold this business & the prices have soared through the roof. This was my…read morecleaners for over 10 years until recently.

We've been customers since 2010 and have seen the place go through different owners. With each new…read moreowner, the service and quality we receive on our dry cleaning and alterations has remained the same-impeccable. The current owners are super sweet and I've never had an issue. Prices have gone up but so has everything else so that is never an issue.

Awesome place, great job, even better people. Fair pricing…read more Love love love Laundry Day!

This is an outstanding, professional service. The establishment is clean, bright and inviting. The…read moretechnicians are friendly and completely understand customer service! The prices are very reasonable for the service provided. I highly recommend Laundry Day!