I spoke with Aaron and Aaron during a visitation I found…read morethem to be extremely helpful an absolute wealth of knowledge. I felt like I could have talked them all day about the funeral business. Great guys 5 stars across the board. I'll definately keep JHBJ in mind for my family's time of need. Thanks

My experience with Joseph H. Brown Funeral Home in Baltimore, Maryland--where do I start?…read more When my father, Warren McLean, passed away at home on May 30, 2026, while under home hospice care, I contacted the funeral home to have him transported. From the very beginning, things went smoothly. The two gentlemen who came to my home, Anthony and Aaron, were professional, compassionate, and respectful. They carefully explained the transportation process and removed my father from our home with dignity and care. When it came time to make funeral arrangements, we met with Mr. Brown Jr. himself. He took the time to explain the process, the services available, and the associated costs. Of course, discussions about expenses are never easy during a time of grief, but I understood that this is a business and there are necessary costs involved. Overall, that part of the process was handled professionally. Next, I worked with Ms. Johnson. Initially, she came across as a little reserved, but as our appointment continued, she warmed up and became very kind and helpful. She answered my questions, guided me through what clothing and items I needed to provide for my father, and made herself available whenever I needed clarification. There was a scheduling error that resulted in my service being double-booked, requiring us to change dates. While that was frustrating, mistakes happen, and Ms. Johnson immediately corrected the issue and accommodated us in other ways. For that, I am grateful. Unfortunately, things became difficult on the day of the viewing. There were several things that were supposed to have been done for my father that were not done. Most importantly, jewelry that I specifically wanted him to wear had not been placed on him. Naturally, my family and I had questions and concerns. When we attempted to get answers from one of the staff members, a brown-skinned gentleman whose name I do not know, we were met with an attitude that was rude, dismissive, and unprofessional. At one point, when my brother was asking questions, he responded by asking if my brother had ever attended mortuary school. No, none of us have attended mortuary school but that was our father lying there. We were grieving, confused, and simply looking for understanding. The issue was never about whether we had professional training. The issue was that we were a grieving family seeking answers. His lack of compassion and poor customer service escalated an already emotional situation. Thankfully, Anthony stepped in and completely changed the tone of the interaction. He took the time to explain everything thoroughly and respectfully. He understood that grief affects people differently and that families often have questions. That is all we wanted from the beginning. The other staff member could have handled the situation the same way, but instead chose to be rude and dismissive. I strongly recommend that this employee receive additional training in customer service and grief sensitivity. Mortuary training may teach the technical aspects of the profession, but customer service and compassion are equally important when dealing with families during one of the most difficult moments of their lives. On the day of the funeral, everything once again went smoothly. Anthony and Aaron were there, and they treated my family with kindness, dignity, and respect. They never made us feel like just another family, another number, or another paycheck. They understood that we were grieving and treated us accordingly. I cannot say enough positive things about Anthony, Aaron, Ms. Johnson, and the lady at the front desk whose name I unfortunately cannot remember. They were professional, compassionate, and caring throughout this process. Mr. Brown Jr., I encourage you to take a closer look at certain members of your staff. While some employees represent your funeral home exceptionally well, others could benefit greatly from additional training in customer service and dealing with grieving families. Despite the issues we experienced, I am thankful for those staff members who treated my father and my family with the dignity, compassion, and respect we deserved during such a difficult time. The McLean Family

The York Rd staff made the entire experience feel personal. Everyone was incredibly attentive and…read moreflexible, but I would especially like to recognize Tiffany for her patience. She went above and beyond to make sure our needs were met. Everyone ensured that we had a true celebration of life. They honored our loved one and reflected the way we wanted to remember them.

I highly recommend Books Clinton Funeral Home. They are amazing. Everyone showed so much compassion…read moreto me and my family from beginning to end. I am beyond grateful and thankful. I will alway support this black owned business. Melissa Palmer/ Family of Latron Palmer

I want to thank Hari P Close Funeral Service, P.A. for helping us through this process and…read moreaccepting our personalized request to play the blues during his service. A'lan and the staff did an AMAZING job from start to finish! My grandfather was well taken care of. A'lan listened to us and followed all of our wishes. He groomed my grandfather so well, moisturized his skin, and put a smile on his face. He handled formatting the obituary for us and doubled checked with us prior to printing the final product. They offered many service options at an AFFORDABLE price. I would highly recommend this funeral home for anyone who is looking for a small service at the funeral home or for anyone who already has a venue for the service but is in need of a funeral home to handle everything else. Thanks to the Close family and employees for helping us during this difficult time.

I entrusted a love one's final arrangements in their care this week. They were professional,…read morecourteous, and made themselves available for endless questions throughout the entire process. I'm extremely grateful for being referred here. The funeral home itself is small and almost vintage, but with COVID-19 precautions in place that wasn't an issue. They offer livestream of services, which was wonderful as it allowed distant relatives and friends to observe the ceremony. I would definitely recommend them for their high level of customer service and to support local black businesses.

This location is located on Liberty Rd and is bigger than the other location I visited about 2…read moremonths ago. When I arrived for the viewing, I was immediately greeted by the staff and asked who was I to see. I was told to wait. So I sat in the lobby. The seats were very low, but comfortable. I was advised that ai go in the room. The room was a decent size and had seating all around the room. Now I will say upholstery seats should be cleaned if there are stains. One of the couches had a stain that should have been cleaned up before having a family gathering. For that I had to deduct a star. No one wants to sit on a unknown stain. The chapel was very nice for the service.

I have been to several funerals at Wylie and would highly recommend. The staff treats you like…read morefamily, while being professional, kind and compassionate. From the moment I called when my Mother transitioned, to her final resting place, the staff were there. They constantly asked was there anything they could do, how can we help, even just standing by anticipating any needs. The caring was a comfort that I can't put into words. They are highly recommended.

We used this funeral home to bury my cousin. My family shopped around to different funeral homes…read moreand John Williams Funeral Services had the best price. They did an amazing job with my cousin. He didn't look scary or like a wax figure. He looked like himself. The funeral home itself is nice and well taken care of. I was a little skeptical at first because it's in Park Heights but when I arrived there for the viewing, the outside looks nice and professional as well as the inside with nice decor. On the day of the funeral everything thing was done very nicely! I enjoyed working with Mr Williams. He's a funny guy and nice!

We had an exceptional experience with Kirkley-Ruddick for my mom's funeral. Everyone on staff was…read morevery attentive to our needs and provided great service. Especially Sharon Unitas who was our first point of contact when we began planning of the funeral. She demonstrated empathy and gentle humor to make a sad task a little easier as she helped guide us through the process.

Sharon was absolutely amazing in this very difficult time. She and the people at Kirkley Ruddick…read morewalked us through everything, always took our calls and emails and made sure to remove a much stress for us as possible. They really put the families first in everything leading up to and including the service.

This place was awesome My family member looked like himself…read more Very pleasant and funny ppl You need laughter in your life this time of difficulty!! We as the Johnson family really appreciate you

We are deeply grateful to Howell Funeral Home for the compassionate and professional care they…read moreprovided during our father Harvey Brown Sr., funeral. From the planning to the service, every detail was handled with grace, patience, and respect. Their support made a difficult time more bearable, and our family felt truly cared for. Thank you for honoring his life so beautifully.

Just want to say everyone at Ambrose funeral home in Arbutus were so kind and friendly and helpful…read moreworked with me through this hard time burying someone. A special thanks goes out to Ally Ambrose.