A friend informed me about this place after my fur baby transitioned. I was planning on taking her…read moreto Falls Road Animal Hospital where she was being treated, to be sent off for cremation. However, my friend suggested I take my fur baby to this place instead, because she was going there to pick up one of her pets' cremated remains. Since she wasn't sure on how to get to Falls Road Animal Hospital, I decided to ride with her to this place. After we arrived I was told that the total for my 9 lb dog would be a total of $283.00 (?!) which came with a very small wooden cheap urn - no memorial plaque included. The person that was assisting me was named David. After he took my fur baby's body from her carrier, and placed her on a table in a back room, I went to say my goodbyes to my precious fur baby. When I saw her on the table I noticed that there was some body fluid that was aligned with her nose inches away from her body. Which meant that he didn't take care with taking her out of her carrier to put her onto this table. When I left from the room, after saying my goodbyes and I love yous' to my fur baby, I noticed he had placed her carrier by the front door. I'm not sure if this is protocol or he just wanted me to hurry and leave after I paid $283.00 ??? I asked that some of her ashes be put into a different bag for her original human, before I adopted her. He told me that she would be ready for pick up in a few days, which should have included one of her favorite little teddy bears that was to be cremated with her. The same friend brought me back to this place to pick up my precious fur baby's ashes. The second guy that answered the door immediately looked at me, looked at my friend, whom happened to be white; and said , "She's first." He assumed that we weren't together; because I came into the door first. I don't know if it was racial bias; but it sure felt that way. After this disturbing event; all three of us went into a back office. He had my fur baby's ashes on the desk. When he handed her urn to me it there was no weight to it ?! Then he showed me her ashes that were inside a plastic bag; (if these were even my dog's ashes ???). I noticed that it was a very little amount for a 9 lb dog, which was very suspicious. Because of this odd amount, I researched the amount of my 9 lb. fur baby's ashes that I should've received. Her ashes should've equated to three to five pounds of cremated ashes ! And when I realized that it was way too little for my fur baby's ashes for her original human, in her bag. I asked if he could put a little bit more into her bag. When he did this he did not take proper care he opened up my bag of my precious baby's ashes and carelessly began to pour some into the other bag ! While he was doing this careless act, he spilled some of my baby's ashes onto the desk- ( again...if this was even my fur baby's ashes) and just non-chalantly swept my fur baby's ashes on to the floor !! In that moment, I regretted taking my friend's advice and to take my baby to this place ! Considering the way me and my precious fur was treated I really regret taking her to this place ! I regret not taking my precious fur baby to Falls Road Animal Hospital to be sent off for cremation. Because it was more affordable and she and I would have been treated more respectfully. And Falls Road gives you options of what type of urn you want for your fur baby; not some cheap box ! I must say, I do believe that my race played a part in the way me and my precious fur baby was treated ! I would never suggest anyone, especially POC, use this place if you truly love your fur baby. And if you want to be treated humanely during your grief of the loss of your precious fur baby !!

One of the most important things is I forgot to add that the guy says to me. Well, you know I don't…read morewant to sit here all day. You know what I mean? A few months later my brother did need to use a cremation service and he called there and said that he had great service so I don't really know what went wrong when we had our sweet Rexy cremated there. But as bad as my experience was my brother said his was good.

On hold (my cellphone) for OVER 50 MINUTES!...and then I also called from my landline, and somehow…read moreI was answered after about 12 minutes. hmmmm.... I was (emphasis WAS) a long-time customer, my late wife and I had well over a dozen pets cared for there over many decades...Today, one of our cats was in her final stages of life, suffering, but holding on -- I needed to arrange the final step to ease her pain -- but lo and behold, pets are seen BY APPOINTMENT ONLY! -- NO EXCEPTIONS, NO MATTER WHAT!...earliest appointment was in TWO DAYS!.... How unbelievably cruel, that a suffering pet could not be seen by ANY of the vets there for just the few minutes this would take, to ease our poor cat's pain, on her way on from this world... Dundalk Animal Hospital should be ASHAMED!...

They leave you on hold soooooo long It's so unprofessional…read more I've gone here only because it's convenient honestly They said they were so busy Well pick up the phone and explain Don't leave someone on hold for 15 minutes

They were very accommodating and sympathetic in my time of sorrow. They returned my call promptly…read morewhen I had questions and sent me photos of the burial plot. So worth using them.

From the owner: Pet Cremation, Pet Burial,…read morePet Funeral Service, Pet Transport Service, and Pet Loss Support.

In Maryland, they have been very kind to my daughter with the loss of their cat…read more And over the weekend, they lost their dog.

Three words: Kindness, Compassion, and Dignity. These folks have as much respect for our pets and…read moreour sense of loss as the best human mortuaries. I wouldn't think of entrusting anyone else with my beloved Cocker Spaniels. Thank you!

Outside of it, it took a while to find a message that I was looking for. My cat had died 2 weeks…read moreago this Saturday, BHS picked him up Monday following everything's great, and Veronica handled graciously, but I got a little nervous it's been almost 2 weeks, and nothing showed .So I called and I thought something had happened because usually someone would return your call and then leave a message. BHS, I also found out that they also do email messages, and I had to look for it amongst a sea of other emails. I don't really have any complaints about BHS . Well, hopefully, my kitty will be home soon. His ashes will be shipped tomorrow, and that is very reasonable the time it took and the cost of the cremation, I would definitely have BHS do another cremation if I had to

From the owner: Baltimore Humane Society Memorial Park offers compassionate care for your best friend. Affordable,…read morethoughtful cremation services and full funeral services, including green burials, are available at our cemetery located on a 360-acre wildlife sanctuary. We offer gentle transportation of your pet from home or vet's office and many ideas to help you memorialize your pet. Our cemetery services support our no-kill shelter and Wellness Center.

This business and the people who work here are beyond disgusting. Instead of treating my friend's…read morebeloved dog with dignity and respect after her passing, her body was left on the side of the road, wrapped in her blanket and left with her toys. Then, they had the audacity to hand over a bag of sand and claim it was her ashes. This wasn't just done once, this was done multiple times to many beloved animals. This isn't just negligence -- it's cruel, dishonest, and deeply inhumane. No pet owner should ever trust this place with their loved one. They do not care about the animals entrusted to them. They lie, they deceive, and they rob grieving families of the trust and closure they deserve. If you care about your pets AT ALL, take them anywhere else. What happened here is unforgivable and I hope everyone who works here finds themselves in a jail cell.

I would leave zero starts if I could. Review this link from WBAL TV. The company leads you to…read morebelieve they have cremated your Pet and deliver ashes but they actually dump pets on the side of the road. The MD States Attorney's Office has been notified. https://www.wbaltv.com/article/family-calls-justice-pet-body-found-side-of-road/64353897 This is a terrible company.

I cannot say enough good things about Peaceful Passage. To get scheduled was very easy and the…read moreadmin helped soothe my fears. They are very organized. Our traveling vet, Dr. Caplan, was so communicative, kind, caring, and soothing for our dachshund, Willow, who was 15 1/2. Dr. Caplan texted when he was on his way, then called to discuss a few things before coming to our home. He had everything set to go so we knew what to expect. After a day or so, he called to see how we were. In less than two weeks we received an email that Willow's ashes were on their way to us, and they just arrived so we were prepared. They also wrote a nice card. This service was one that was recommended by our vet, and we are glad we went with them, they are stellar in service and empathy.

I can't speak highly enough of our experience with Peaceful Passage and Dr. White. They helped us…read morenavigate a difficult situation with compassion and care. Dr. White made such an impression on us with her kindness and gentleness with our pup, down to the dog bed and flowers she'd set up in her car to drive back with. We also appreciated that they sent our dog's ashes and paw/nose prints back to our vet in DC for pickup when th ready. No one wants to be in this position, but I'm incredibly grateful that Peaceful Passage was there to help us.

My dog Stella was having problems with her ears. I brought her to falls road to see Dr Hammond and…read morewas very happy with the care they provided. They made it quick and easy. I was sent home with some ear cleaner medication and Stella is already feeling better

Dr Sandra Bloom is the absolute worst. I took my diabetic cat in because he was eating and…read moredrinking but not using the bathroom, and he was kept overnight. This "doctor" said she would do bloodwork and run other tests. The day after being released, he had a 30-minute seizure until he died. I find that she never ran any tests or drew his blood. I sent an email to the hospital administration and received a full refund, but that doesn't bring back my cat.