Excellent experience. We needed some documents notarized and received a quick reply to our request…read more Pleasant, organized, and quick to respond! Thank you!!!

Stephen was extremely helpful in switching my home, auto, and umbrella to a new insurance company…read more He got us a fantastic rate that was way cheaper than what we were paying previously. He did all of the leg work with setting up the new insurance and cancelling the old one. He asked the right questions to get the rate as low as possible and told us what are good options vs costly less utilized ones. Super responsive via email, even writing to us on a Holiday. Made it so easy. Can't say enough positive things about the experience.

I work at a local car dealership, and have interacted with a lot of customers from the area who use…read moreBrian. I have to say he is one of the easiest and most professional to work with. I've seen countless examples of him meeting his clients at the dealership when they have issues, or need to change coverages with the purchase of a new vehicle. Some insurance companies can be very difficult to deal with, and it's not always smooth when customers need to get a car insured at the end of the day, or make complicated changes to their coverages....so I'm always delighted when they tell me they work with Brian McMahon and I can count on things going flawlessly!

Dear all, I have…read morebeen Brian's client since 2005. From day 1, he has always been terrific!! He is available, responsive, and he answers questions very thoroughly. I don't know how he does it! I couldn't recommend him more highly. I use him for my auto insurance and my home insurance. My son now uses Brian as well. We are all very happy to have Brian taking care of us. Michele J.

I was referred to them through Liberty Mutual and they helped me tremendously and made things super…read moresimple and saved me a good amount on my house insurance and car insurance bundle. I highly recommend them.

Tom and Aaron are very helpful. I recommend many friends of mine to them to take care of their…read moreinsurance needs because they are honest, professional and will help you find what you're looking for even if they don't write the policy. Highly recommend Express Insurance Agency for all of your insurance needs.

Do yourself a favor and just go somewhere else. Anytime I've gotten an auto policy through this…read moreagency it's been significantly higher than other competitors. Then when you get charged over $100 more unexpectedly, they wont give you the courtesy of giving you a heads up or explain why. Infact, they dont even bother to reach out to you period like other agencies do. I had to contact them several times and still dont have a clear answer. When I cancelled after the charge they say the other auto companies will "raise their rates" on me. That's ironic. I paid way less upfront for my new auto policy with a bigger name than the few hundred dollars that they require upfront. Not happy with my experience here and the customer service is lazy. My experience here was nothing but a hassle.

This old-fashioned insurance agent is located in an easy-to-reach (well, easy to reach for Woburn)…read morespot on Main Street in a lovely old victorian house, bordering on mansion, which overlooks a perfectly manicured lawn. Not what you expect for your insurance agent, but after having had nothing but good relations with them over the phone, I was pleased to visit their office to pick up some paperwork, and find that they are just as nice in person as they are over the phone. Mary Jane Keane in particular is very nice to work with, though she's insanely busy all the time, and will take care of whatever issues you have just like that. ::snaps::. They'll compare policies, give you the right rate, and their old-school customer service is top shelf. Love these folks.

Unsatisfactory level of Customer Service received by Steve McGraph, McGrath Insurance Agency,…read more Woburn, MA FAILURE TO IMPLEMENT NON-RENEWAL OF HOMEOWNER'S POLICY - No written confirmation of non-renewal as requested. Unfortunately, Steve McGraph's service was inadequate. I wrote and called to NOT renew my homeowners' insurance on multiple occasions. He did not consistently provide the basic professional service requested. Phone calls were not returned. Homeowners insurance NOT discontinued, and billing continued for unwanted homeowners insurance. I had been a loyal customer for many years. Now that I am not renewing my homeowner's insurance, I received a lack of responsiveness. He said I needed a LPR form. I contacted my new and current homeowner's insurance, and they know of no such form for non-renewal of homeowner's insurance. He should do his job and not renew/cancel my policy. It has been almost a month, and NO remedy except Homeowner's Insurance Company has sent letter which says failure to pay policy deposit is reason for cancellation NOT that I requested my policy NOT be renewed by notifying Steve McGraph many times both in writing and by phone. Beatrice Doyle

These are such kind helpful people. Finding auto insurance has been a nightmare and I almost gave…read moreup until I spoke to the owner Steve. They're so personable and made me feel like they actually cared unlike some big name insurance companies. They found me an amazing rate I didn't think was possible and I was insured within 48 hours. So glad I chose them

I am very happy to see that the staff from the somerville office is now in Woburn. June has helped…read moreme out so much over the years with my auto ins. She knows so much about it and explains everything in great detail. The runners are always quick and helpful. I thought about canceling my policy when they left Teele sq however now that I have found them up in Woburn I will be staying.

Definitely choose them if you want your beneficiary to be accused of lying after you pass. Even if…read moreit's a NON ISSUE. They'll continue to insinuate that you're not telling the truth without replying to any correspondence explaining. They will not accept further proof. Calling in goes no where. I'm an extremely honest person so this was an extreme shock to me. The experience I had makes me strongly believe their whole goal is to make it as difficult as possible so people don't actually make a claim. Very bad customer service. The agent I spoke to was lovely, this wasn't his fault but I am extremely disappointed in the organization as a whole. stay far far away.

Stay FAR away from this company!! They are scam artists who play games with you and won't return…read moreany correspondence. I don't know how they are still in business, given their horrible customer service. Also, to do this to people while they are dealing with the death of a loved one is criminal.

I've been dealing with this company for almost 20 years now. They provide amazing service and my go…read moreto guy over there is Tim. He is always quick with a response and keeping things headed in the right direction! With their wide array of offerings you will be pointed in the right direction each and every time.

I had a great experience working with Timothy Halpin /Commerical Lines agent. I contacted the…read morecommercial lines department as I needed one thing done. Well that one thing turned into a few due to what was needed on the COI wasn't on the policy. Tim stepped in did the "right " thing and was able to work his magic and get me the COI with all correct information before the end of the day. He was professional, courteous and very helpful. I know who to ask for if I have to contact this agency for a COI or Binder again! You rock! Jodi Baptiste Loan Analyst II

I will start this by saying I had successfully purchased business insurance from this company…read morewithout issue, and had auto insurance with them for about a year before rates went up without explanation. I ended up switching to Progressive.A year later I was approached by one of Old Heritage's representatives (one I had not dealt with previously named James) via email who wanted to regain my business and asked if I wanted an Auto quote. I send my info, I get a formal quote that is over 35% cheaper than my current policy $802/yr), and strangely its from the same carrier. I say it looks great, and that I want to add rental coverage but other than that everything looks great and I'm thrilled. Then a week goes by with no communication. I send a few emails, no response. I call the office, I'm told he's unavailable and to expect a call back. No call comes. Eventually he responds via email, asks who my current carrier is (we have already established this) and he then responds telling me I'm better off going direct and ends the conversation entirely thanking me for (nothing??) I'm upset, I reach back out via email, phone asking why all of a sudden the change nd demand explanation. Then he responds with a price (not a detailed quote) that's more than I am currently paying and almost double his original quote, $1488. I ask why the drastic change, and suggest maybe this is edging on the unprofessional. He denies this, offers no explanation, and still refuses to respond to my calls and voice mails seeking clarification on WHY this has changed.I finally reach out to the Office and asked to speak with someone else in charge, and they tell me after reviewing our email correspondence that in no uncertain terms it was unprofessional of James to treat me this way and that they will get me another quote. I then get another formal quote that is even more expensive, almost $1800. At this point I'm so fed up, I have wasted so much time dozens of emails, calls, time I could have spent shopping elsewhere. Never got a clear explanation, just a muted apology.I still have a business policy but after this debacle I cannot recommend this place to anyone, which is a shame.

Maybe I live in Bizarro World but I've never had anything but great customer service from the folks…read moreat Old Heritage. Whenever I call them for anything (which is often, as I've had an auto policy with them for 4 years and a renter's policy for the last year), they are always extremely helpful and promptly return my calls. I can't remember ever waiting more than an hour or two for a callback. When I've shopped around for better rates at all of the usual insurance suspects (Geico, Liberty Mutual, MetLife, even Amica), Old Heritage still comes out as cheaper by a good margin. (Or rather, the insurance that Old Heritage sells -- Safety Insurance -- comes out being significantly cheaper.) I have to think that the abundance of negative reviews exemplifies the adage that the only people who write reviews on the internet are people with bad experiences. Or at least it seems that one is more likely to flock to the internets to write a negative review than to write a positive one. So consider this my attempt to strike a more fair balance.