My wife and I have been looking to buy a new pick up truck for the last couple of weeks. We came across a truck that was available at Dahl's in Winona, MN and made the call to inquire about the availability. We spoke with a sales associate McKayla, who gave us the details we asked for. When we asked if the dealership would honor the suppliers discount and if we could put a deposit down to hold the truck, she let us know she would have to speak to the manager to ensure she gave us the correct information. She placed us on a brief hold and when she came back on the line she told us they would honor the supplier discount and took our financial information so we could put a $1000 deposit on the vehicle. She then told us that they would put a SOLD sticker on the vehicle and it was headed into the detail shop. She then texted us pictures of the truck. We made arrangements to meet Thursday and we were told by McKayla that when we came in we would be working with Brett. Approximately 30 minutes after getting off the phone with McKayla, Brett called. It didn't take long to figure out that what started out looking like a pleasant business exchange turned quickly into a shake-down. Brett completely reneged on the deal almost immediately. When asked if they would give us a Veteran incentive he told us that it would be roughly the same as the supplier discount and said no they would not honor that. Vet discount is a completely different incentive. Brett told us that there were 3 other buyers who were interested in the truck and it would essentially go to whichever customer agreed to pay the MSRP minus the customer cash. That is to say they'd sell it to the one who agreed to get screwed. I'll reiterate here that we already committed to a deposit. We also rented a hotel room to ensure that we would not be late to our meeting on Thursday. Our financing was secured. When we challenged Brett he immediately threw McKayla under the bus, even though she had done as she promised. Brett told us that he would speak to his manager and that the manager would call us back. The manager never bothered to call us back. The big take away I want any potential buyer to know is this: WE HAD AN AGREEMENT AND THE DEALER RENEGED. The lack of integrity is appalling and we will never initiate the buying process with this low-class chicken-shit dealer ever again. We will also be reaching out to the Better Business Bureau. If I could give negative Stars I would. read more

We have purchased 2 vehicles from them, both times, I was very hesitant. In retrospect I am always way more cautious about buying a car then most people, so hesitation is normal for me. I shouldn't be, the last car we purchased was a new one. Very good service and follow through even sent me a small check cause the licence was less than they charged me. Most places would have kept the difference! My wife likes to go there for service on our vehicles too, very clean and honest about repairs and service. I like the fact that they err on the side of safety. Rather than charge us for a lot of unexpected costs to fix everything they ranked the repairs and we were able to work through the list and have a much better vehicle now. Very happy with this dealership!! read more

Russell was amazing to work with. Thank you so much for keeping me informed with everything happening with my car. Best experience I've ever had with a service department. We will be coming here with all family car needs. read more

My needs were expressly noted by the service advisor that made for a very quick diagnosis in relation to the trouble-code on the vehicle diagnostic display. I was very happy for the quick diagnosis and ultimately the money saved in the time it could have taken to arrive to the correct course of action had my description of events not been documented accurately. Also, I was able to schedule the same day of my call; even during a Holiday week! Top notch service with a pretty price-tag. Needless to say, I felt like a valued customer just like you would at the mom-and-pop shops of old. read more

Friendly. Clean. Felt that quality was assured. Ride to and from great. No waiting to check in or check out.

I bought a new vehicle recently and took it in for an oil change. I had to drop off the night before as it was early the next day and they were more than welcoming to that and as a mater of fact they parked it inside over night. When I picked up the were very courteous and friendly and explained everything very well! As much as I do not like surveys I am happy for them because it really keeps customer service at a high standard which is much needed nowadays! read more

We love everything about Dahl Chevrolet!! The service department is where we first fell in love which led us to seek out purchases from the sales department. They sealed the deal. We have purchased vehicles from Chevy dealerships in 3 different states and our experience from Dahl is the best yet!! read more