We went to Christoff and sons based on reviews and and we were sadly disappointed. We had picked…read moreout carpet for our master bedroom based on the sample shown which we liked and because it was stated that it was in stock. The carpet was installed properly and the installer was very good. Unfortunately the carpet did not match the sample we had gotten from the store. It was not as plush as the sample and we felt that the issue needed to be addressed at the store. For what we paid, we did not feel it it was a good value. We returned to the store to express our concerns and showed the salesperson the difference between the sample and the carpet that was installed. She agreed and said she would let us know what they might do to compensate us for the lesser quality. We have not heard anything from the salesperson or Christoff and Sons. Apparently they are not at all concerned with customer satisfaction. We explained that we will be remodeling the the kitchen and replacing additional carpet but we certainly will not be using Christoff and Sons as they don't seem to care.

Had two bedroom wood floors done over a year ago and everything went perfect. Recently had carpet…read moreinstalled in living area and after it was installed, we noticed some serious defect issues. Tom came out, took one look at it and said they would replace the carpeting. Due to their long history with suppliers, he was sure there would be no issue with the manufacturer and in short order replacement carpet was installed. We thought there would be months of back and forth with the manufacturer but no...Christoff came through for us with zero hassle. Such a pleasure to deal with the owner and his staff of professionals.

The service representative actually showed up early, and did a great job explaining what he was…read moregoing to do. He worked hard on some extra dirty spots. I would highly recommend this company for cleaning your carpet. It was dry within a few hours.

The only reason for the one star, is because negative stars are not an option…read more Not seeing any reviews for any Chem-Dry in Jackson, I chose Fuller's to clean my white carpet. I was told beforehand that the carpet would be dry in just a few hours after being cleaned. They asked me if I wanted a "stain protector" for the carpet (It was offered free), but I declined. After the two very young men were finished with the cleaning, we left to go shopping for three or four hours. When we came home I tested the carpet to make sure it was dry; I was absolutely shocked to feel the carpet: it was very wet, not damp, and it had a sticky feel to it. I called the company and was told to wait until morning to check it again. In the morning, I tried to vacuum the carpet (as I was told to), but it was impossible: the carpet was so sticky the vacuum wouldn't budge! It was still wet in many areas after more than 24 hours. In short, I had to argue extensively with this company to refund my money, as they offered to re-clean the carpet, which was just not an option when I thought it was already completely ruined by their unprofessional "work." I was so upset because not only did they soak my expensive carpet and leave it with a extremely sticky residue, but they ended up telling me that they in fact HAD used the stain protector on my carpet, despite me telling them I didn't want it. On top of this horrible experience, they didn't just admit guilt and refund my money. It wasn't until I told them I would put the charge in dispute with my credit card company that they finally agreed. If it wasn't for Pinnacle Chem Dry in Jackson, I believe we may have had to remove all the carpet and replace it. Pinnacle was so incredibly professional and cleaned my carpet twice, removing all the residue and saved us from a huge expense. I realized after having Pinnacle clean my carpet, that Fullers didn't use the same kind of equipment and never arrived in a professional carpet cleaning van. Pinnacle Chem Dry is who I recommend to everyone.

In my 7 1/2 decades walking the earth these folks are #1 in the carpet cleaning business…read more Professional service @ an extreme reasonable price. 5 Stars!Went the extra mile to remove candle wax from carpet.

From the owner: Carpet, upholstery and ceramic tile cleaningread more

I'm happy and Shawn did a great job with some spots that were difficult. The price was right and…read morethey were on time and worked around my 2 homes

I submitted a quoTe request on Yelp to clean the basement carpet and staircase. Pinnacle responded…read morequickly with the most competence bid. They arrived as scheduled and quickly got to work and did a GREAT job. The carpet had several stains that I didn't expect would come out but they did and the room looks good as new. They were both very friendly, courteous and pleasant to talk to. Perfect experience top to bottom, I'll definitely use them again. Thank you!!

Go To Exact Recon! It Is Good,Nice,More! There Workers Are Nice And Get The Job Done! I Recommend…read moreExact Recon!

Great quality work for a fair price. Very professional with great communication. My basement looks…read morebetter now than it did before the flooding! Definitely give them a call, you won't regret it!