Just saw the most disgusting thing. A mom with 4, clearly hungry and in need of water, got turned…read moredown because "they are not giving out food today" and didn't even let them sit in the AC for a minute, while someone that is there constantly gets her car loaded with groceries. How is that fair?

I'm writing this review to warn others about my deeply harmful experience at Riverside Community…read moreCare - Somerville Outpatient Center. The care I received here was unethical, invalidating, and, at times, felt more like being trapped than being helped. I was assigned to Fernanda Greco Quentel (LMHC) as my therapist, and instead of being met with understanding, I was quickly labeled with "psychosis" -- a label she repeated every session, no matter what I said or how I was feeling. She didn't listen, didn't engage with my actual concerns, and made me feel like my voice didn't matter at all. Even after my symptoms improved, Fernanda insisted I remain on psychiatric medication -- which would be a prescriber's decision. However, Fernanda is a Licensed Mental Health Counselor, not a prescriber, and she has no legal or ethical authority to make those decisions. Her pushing of medication recommendations was not only inappropriate, it was a serious boundary violation that made me feel coerced and unsafe. As for prescribers, I initially worked with Lexi, who was wonderful -- compassionate, honest, and told me that I wouldn't be on medication forever. But once she went on maternity leave, it was like a revolving door. I was assigned three different prescribers in a row, each one more rushed and detached than the last. They would come in, do a five-minute check-in, change meds, and disappear. It felt like being passed around, not treated. Under Fernanda's care, I attempted suicide twice. That's how invalidated, unheard, and unsafe I felt during this time. I needed care, support, and understanding -- not judgment and control. Instead of therapy being a space to heal, it became a source of distress. When I finally built up the courage to advocate for myself and ask to switch therapists, I was met with more gatekeeping. The front desk employee, Amy Alther, told me that I would have to speak to Fernanda directly before switching. Excuse me? That's not how trauma-informed care works. It felt like I was being forced into an uncomfortable, guilt-ridden confrontation -- like someone saying, "You need to tell us why you're leaving," as if I was breaking up with a partner or exiting an immigration office. Therapy is supposed to be a personal choice, not a loyalty test. At that point, I realized I had no safe avenue to be heard. So I took my care elsewhere -- and I'm so glad I did. If you're looking for respectful, ethical, and truly client-centered mental health care, I strongly urge you to look somewhere else. This place made my mental health worse, not better.

While my psychiatrist was fine, I have to say that the practices here are awful. Every year to 6…read moremonths, they force you to switch therapists, and while consideration is given to who you get, the constant switching prevents you from building any rapport or history with them, which I've found is horrible for the client. Before I went here, I had a therapist/psychiatrist since I was 7, and that history helped me so much. Now, to what made me write this review. I've been on a certain prescription medication for years and before I switched, I never had a problem getting it in person. When my old psychiatrist retired and I ended up here, I began having problems getting one particular medication. This all came to a head today, when I walked into the CVS pharmacy in Medway, I was told that my prescription had, in fact, not been ordered. I had called twice before this week, once to order the meds, the second to make sure the meds were insurance safe (another can of worms -- in essence, the doctor did not send in a letter that allowed me to get my pills under masshealth and forced me to pay $68-69 for 10 pills and the pharmacy had to walk me through getting the letter...). I walked into the pharmacy to get my pills and lo and behold, they were not there. I had run out of pills this morning, and this medication is one that I cannot go without, so when I heard this, I called this company. The response? "Oh, the dr must have forgot to send it out." For crying out loud! You're a doctor, you can't just forget these things! To make a long story short, I went back at 8:30 and they STILL HADN'T SENT THE PRESCRIPTION IN! HOW???? and since it's a controlled substance, the pharmacy can't give me some without a prescription. HOW DOES A COMPANY IN CHARGE OF SOMETHING SO IMPORTANT FAIL SOMETHING SO SIMPLE????? IMAGINE IF IT WERE SOMETHING THAT A PERSON NEEDED TO LIVE? They would probably say, "Oops, sorry," to the family if the person died. In essence, don't go here. They will treat you with a nonchalance that is frightening.

My primary care Dr left the practice over a year ago, they haven't assigned me a new primary. I…read morecalled 20 days ago, 17 days ago, 10 days ago and last Friday about acute severe pain in one of my breasts, I have a history of breast cancer in my family and they still HAVEN'T done anything or called me back once. If i die let this review be my obituary.

The staff is rude and incompetent. Appointments are cancelled for patients with confirmed…read moreappointments while they are seated awaiting their appointment after arriving twenty minutes early. This place is recommended by the Health Connector and needs to be investigated.