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    Project Just Because

    3.0 (2 reviews)
    Open 9:30 am - 3:30 pm

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    1 year ago

    Helpful 1
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    3 years ago

    Excellent organization! Great people! Working for the less fortunate. Love their work and kindness.

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    1-800-GOT-JUNK? Worcester

    1-800-GOT-JUNK? Worcester

    (30 reviews)

    5 Stars! it really is as easy as point and stuff disappears!…read more Easy to set up service, very quick response, crew was fantastic! We had a full house clean out and couldn't be happier with the service from Manny, Coleton, Jace And Jamie. Great team and they worked hard and courteously, left everything very clean Highly recommended! priced reasonably, saved my back

    If I could give a negative number I would. I contacted 1 (800) GOT JUNK on a Monday morning for the…read moreremoval of some furniture and trash in my cellar. They gave me a "promise window" of 10-12:00 that day. Around 11:15 they informed me that they would be arriving near the end of the window. Ok, fine. When the closing of the window approached, the driver called to say he would likely arrive a half-hour late. Unfortunately I could not dedicate more time to waiting so I rescheduled for Tuesday morning from 8:00-10:00. This time they simply didn't arrive; no texts or calls to notify me of the change. When I called them to inquire, I was told that they accidentally scheduled me for 10-12:00. Ok, frustrating. I asked about a possible reduction in cost since they had now wasted 4 hours for me. I was told they would "look into it." I then received a phone call from a driver who was over an hour away (an ETA AFTER noon). Surprise, surprise, he no-showed even though I waited around until 12:10. They called me back after 1:00 to discuss getting another team out to pick up my stuff and at this point offered me a small discount for what they termed a "miscommunication." But GOT JUNK had already WASTED enough of my time, so I decided to move on. So should you.

    ReSupply

    ReSupply

    (243 reviews)

    Waterfront

    I had an excellent experience with ReSupply today. I scheduled them for a pickup to donate a chest…read moreof drawers, long dresser, two night stands and a recliner. They texted me in the morning with a smaller window of arrival time for the afternoon pickup and then again when they were 20 minutes away. This was very helpful so I didn't have to spend all afternoon waiting for them to come. The two gentlemen that arrived on time were professional, friendly and very careful removing heavy furniture. The cost came in right around the estimate that was given. Overall it was a very good experience and I highly recommend using ReSupply.

    Do NOT use this service if your goal is to ensure your furniture is actually donated…read more ReSupply markets itself as a donation pickup service. What they don't make sufficiently clear is that after they arrive, collect your furniture, and charge you, there is no guarantee your items will be donated. You may also be charged "recycling fees" if the charity allegedly declines the item. In my case, I scheduled a pickup for a nearly new Pottery Barn bed frame purchased in April and a drawer chest in excellent condition. The assigned hauler (Big Rich Hauling & Junk Removal in Sacramento) was scheduled to arrive between 8 AM and 12 PM. They showed up after 2 PM. Because I had another furniture delivery arriving later that day, I had little choice but to proceed. I was then charged a disassembly fee to remove four screws separating the headboard from the frame. More importantly, this was when I was informed that there was no guarantee my furniture would actually be accepted by the charity and that recycling fees could apply. After pickup, I was told the bed frame had been rejected and recycled. What I was NOT provided: * Documentation showing the item was declined. * The reason it was declined. * Any paperwork from the charity. * Any proof that the item was recycled. I was simply told it happened. My receipt also raised additional questions. The recycling line item showed a quantity of 1 and a unit price of $10, yet I was charged $40. When I contacted customer service, I was refunded only $10 and told the bed frame had been rejected. However, I still have not received a clear explanation of how the $40 recycling charge was calculated in the first place. What makes this especially frustrating is that I have used ReSupply before and had positive experiences. The service I received in 2026 was nothing like the service I received in prior years. In my previous experiences, the process was straightforward and focused on donation. This experience felt focused on fees. Consumers deserve transparency. If an item is rejected, show the rejection. If an item is recycled, show the documentation. If recycling fees are charged in "$10 increments," explain how those increments are calculated. If a receipt shows a quantity of 1 and a unit price of $10, explain why the customer was charged $40. Instead, customers are expected to pay hundreds of dollars and simply trust the process. I paid over $250 to have furniture picked up. Had I known there was no guarantee of donation, that additional recycling charges could be imposed after pickup, and that I would later have to question the fee calculations, I would have hired a traditional junk removal company with transparent pricing from the start. I have attached photos of the furniture and the receipt so other consumers can review the condition of the items and the charges for themselves. Use extreme caution before scheduling.

    Project Just Because - foodbanks - Updated August 2026

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