I don't typically post reviews but I was throughly disappointed with my experience. I received raw chicken and when I went back to return my food and a refund, they instead replaced my meal and did not refund. After taking a bite into raw food, I would much rather have had a refund. Would not recommend this Dairy Queen to anyone. read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Brookings, South Dakota

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Found hair in my food customer service was very rude and when I got my ice cream, it was half melted, and my flamethrower was very cold and the fries were way way burnt but yeah I don't recommend eating here read more

lousy cook some kid i asked the manager for his name "mason" got hair in my food and the food wasn't all that great not sure when he is still allowed to work there absolutely terrible YUCK read more

Didn't have milk for malts and shakes. No chocolate ice cream. The mixer that was being constantly used was extremely and annoyingly noisy throughout the establishment. read more

Would give a negative stars of that was possible. Saw the cook come out and ask a customer to leave for absolutely NO REASON, than threaten to call the police and refused to give the customer his money back or FOOD! I was there from the time this customer entered to the time the customer left and there was absolutely NO rhyme or reason for this man to be treated this way! The cook was unprofessional, rude, nasty and unbelievably behaving in the most disrespectful manner I have ever witnessed in my life! Tried calling numerous times to get the cooks name and was hung up on! I don't normally put my nose in others' business however this was DISGUSTING! Headquarters... Do something! No one deserves this kind of treatment! GROSS! read more

Go through the drive-thru!!! No matter how many cars!!! This location clearly only cares about their drive-thru times. We stood inside for 30+ minutes - far too long to wait for 2 small DQ blizzards. It was moderately busy, but it was because so many people were waiting so long for ice cream. We watched about 5 orders come out wrong or accidentally made twice. Everyone in the lobby was growing impatient and began bonding over our frustration about the dumpster fire going on in the back. The whole system inside is just terrible and not working. It would help if the workers called out what the blizzard was instead of just hoping we are able to guess. Blizzards came out fine and the cashier girl was nice. We have always had a good experience with the drive-thru at this location, but please do not even bother going inside. read more

To the Dairy Queen at 5001 S Crossing Pl, Sioux Falls, SD: To the young woman with bright yellow, short, half-shaved hair, shame on you for yelling at your customers in front of our children. We understand that you were busy, but taking out your frustration on customers by yelling is not acceptable. We come to pay for a service, which in turn provides you with a paycheck. My children were in tears in the car after we left because your loud yelling frightened them. This was far from a great experience for them. I will never visit this Dairy Queen again due to the way you treated us. You should be ashamed of yourself. Your co-workers, who were just as busy, managed to treat customers with respect, and one of them even apologized for your behavior. You need to find a different career if you cannot handle the pressure without resorting to yelling at customers. Your attitude is detrimental to the business. Instead of yelling, consider putting up signs in restricted areas to manage the flow of customers better. read more

Terrible!!!! got my order wrong 2 separate Times. I am absolutely furious. ABSOLUTE WORST DQ I HAVE EVER BEEN TO!!!!!!!!! read more

Was in the drive through and they were out of the ingredients for the blizzard I wanted, honestly understandable, so I ordered a different blizzard. They then gave me the wrong blizzard twice. It was like they were having a collective stroke in there and they all had aphasia. read more

Stopped here in the middle of a cross-country drive. I ordered a mini blizzard with M&M's and cookie dough. Phrased as such. The order came out as one mini M&M blizzard, one cookie dough blizzard. The employee realized her mistake and combined the two so that it turned into one medium-sized blizzard. Both were paid for with no offer to return any money. Oh well, my sister paid! ;D There was no one at this location when we stopped by--maybe because it was something like -4 degrees at the time. No complaints other than that minor misunderstanding! read more

I was handed this after I ordered a butterscotch dip cone and was not notified until after I paid that they were in fact out of butterscotch and I settled for cotton candy dip which was no big deal, until I saw what they handed me and I gladly sent it back and they decided to re-dip the cone and make it melt even more to where it was dripping all over my hands and onto my car seat. I am a regular at dq and I can gladly say that I will not be giving this location my business for a very long time. read more

Dairy Queen Grill & Chill - Cotto - Ice Cream & Frozen Yogurt Near Me - Brookings, South Dakota

We had been driving for hours on a family trip and stopped last night with only a couple of minutes to spare before closing time. The floors had just been mopped, I assumed the kitchen and grill already cleaned but they eagerly served us and we were on our way again. Thank you for the positive attitude and great customer service! read more

Check your receipt!!!! Ordered a chicken wrap combo among other items and the price for a basket is higher than adding up all items individually. It totaled about $1.30 more! Yeah I know it's only a small amount if money on one transaction, but it adds up. Oh yeah there's integrity too. After a plethora of excuses and helping him do the math, he attempted to give me the food that sat there for 5 minutes while we were talking. Ended up with new food and a cash refund for the combo. Bottom line...Adios, DQ!!!! You're 'out of business' to this customer. read more

their service was amazing. we got cupcakes, and they put it in their personal freezer while we ate. they deserve their a$$ ate

I like Dairy Queen, but this location does not live up to the standard (I can only speak as to the ice cream aspect as I don't buy their other food). They skimp you on the amount they give you on ice cream cones. They skimp you on mix-ins for blizzards, plus they don't mix the blizzard well. You get the majority of the mix-ins in the first half and then the rest has practically nothing but plain ice cream. read more

When my family is out of town for whatever reason and we have to stop somewhere fast for lunch or dinner, we always try and go to some place that we can't get at home in Brookings. Places like Sonic, or Wendy's, or Dairy Queen. Now I know what you're thinking, we do have a DQ in Brookings. But I am not really sure that we do. I think we have a shoddy clone of a DQ. It looks like DQ but the service is horrible, wait times can be crazy long, the food is not very good, they usually get the order wrong, the cleanliness is sub par, and management seems to be on permanent vacation. When we go to DQ's outside of the area the contrast is shocking. I have been disappointed so many times as this DQ that it is unlikely I will ever go back again. I have tried to go back several times, lured in my ice cream and chili dogs, only to be re-disappointed again and again. Fool me once, shame on you. Fool me 7 times, you can find me at Zesto's. read more

Like any other American, I love DQ ice cream. I've been a consumer of DQ since I was 6 years old and my parents bought us kids blizzards as treats every now and then. At 24 years old, I still eat DQ--in fact, they have the best chicken strips and cookie dough blizzards. That said, I have had a horrible experience with the Brookings, SD location of this company. I ate in the restaurant a few days ago, and accidentally left my wallet in the restaurant. A few days later, I tried calling back to figure out if I left it there. As someone who works in the food service industry, I understand the business of a lunch rush--so I called close to 2:00pm, after most of a rush would have ended. The server who answered the phone (on my third time ringing in, btw), looked around the back for my wallet, stated that he remembered seeing it, but thought that somebody had claimed it a day or two prior. He took my name and number and said that when the manage was on duty, he would have the manager call me back. 5:00 pm rolled around, and I still received no phone call. So, prior to the dinner rush, I called again. I had to hang up the phone and redial three times, again before anyone answered. This time I was told that I needed to wait until tomorrow to hear from the manager, because no one was sure where the wallet was. Around 7:00 pm that night, I missed a call from them. No voicemail or message was left on my phone, so at 7:45--when I saw my missed call--I called the restaurant back to hear if there were any developments on my missing wallet. I have now attempted to reach the restaurant 5 additional times, and no one has answered the telephone. It is 8:00 pm, well after a dinner rush, and these servers refuse to answer the telephone when a customer calls. I have worked in the food service industry for about a decade and can pretty confidently say that this is an unacceptable way to treat customers. I understand if an occasional phone call slips by--restaurants get busy. This makes sense. However, out of the eleven phone calls I have made today, two have been answered. It is unacceptable that I have had to call so many times, because no one has answered. A solution could have been worked out much quicker had this location answered their phone. I am very disappointed in the Brookings, SD location. read more

We waited at the counter for five minutes, all six employees made eye contact with us and didn't help us. Is this the twilight zone? I also saw the cook bare hand a bunch of cooked burger patties...so yeah, too bad we didn't get to try it out! read more

We stopped in here for lunch. The store was so cold, because of the air conditioning, we opted to eat outside on the front patio. The chicken fingers and fries were as expected. Unfortunately, the bacon cheeseburger I ordered was the single worst burger I've ever eaten. It had absolutely no taste to it and reminded me of something that's been microwaved, or at least finish-heated in the microwave. It was dry. I was very disappointed and would recommend avoiding the burgers. Everyone was happy with the ice cream and the sundaes. Everyone also enjoyed the Coca-Cola machine that allows you to mix your own flavors. SDSU students, show your id card for an extra 10% discount. It's nice that they cater to the students. The store was clean and the employees were friendly. read more

They had really slow service, everyone moved in slow motion, I got glared at for no reason, no smiles on faces, elderly people behind us left because they didn't want to die waiting for food, blizzard wasn't properly stirred, buns were crusty, used cups with numbers on the bottom instead of proper number cards (how expensive can that be?). read more

Stopped inside for a cone, absolutely no one even acknowledged us. Don't know who owns this now, but not worth stopping again

Ordered the chicken basket. It's not freshly cooked. DQ chicken basket is a favorite of mine. However at this DQ in Brookings I received a chicken basket that obviously was under a heat lamp too long. The chicken and toast are dry. read more

Went through the drive through and the girl working it kept getting it wrong. I've never had a speech impediment that I'm aware of so I don't know where the confusion kept coming from. So then we proceed to wait for the 2 cars in front of us, and no joke it was literally 14min. Now it's our turn, we pay and Once again proceed to wait another 8min.... I'm getting hangry at this point. Finally get our 2 double bacon cheeseburgers and 2 Med blizzards. Food was good but definitely not worth waiting for or the hassle at the order menu. From now on I'll just drive the couple of extra blocks down the road to their competitor that starts with a Z. read more