Unfortunately I have had to use Charm City Pet Crematory twice, but I will say that both times it…read morewas a relief to work with nice people who are operating a small business. There seems to be a growing trend of exploiting people's love for their pets--veterinary hospital prices are going through the roof, expensive and maybe unnecessary tests and procedures are pushed to maximize profits. It's an area where private equity firms are having a field day. I imagine a lot of people who visit Charm City Pet Crematory have already have spent thousands trying to save their pet. After all that, it's such a relief to deal with Charm City Pet Crematory. They just come across as really decent people providing a solid service at a difficult time.

We had our beloved cat cremated here. They were considerate and respectful of our grief. Drop off…read morewas very straightforward, and again, the young man who received our cat was kind and patient. They could work on responding a little bit faster to emails, but when they do, they are very helpful and provided us with the information we needed. We had asked for a small box with a brass plaque for the ashes of our cat. The box was lovely as was the plaque. Everything was done with kindness and attention to detail. These are good people, and you can trust them.

It's really hard to tell when your four-legged, furry friend is in need of some medical attention…read more My cat had been acting a bit off for a few days and it took me a while to catch onto the signs. I wish I would have caught it sooner for me to bypass some unneeded emotional damage. Once I finally did pick up on the signs I immediately looked for a nearby vet. But on a Sunday, there aren't many open. My choices were two emergency vets that were equal distances away. As you can see, I chose this one. On my way here, I was all in my emotions and almost bypassed the building. Luckily for me, I caught it at the last minute and whipped around. When I went in there was no hesitation about being seen. They are a digital establishment. Scan the QR code, fill in your information, and wait to be seen. I sat in the waiting room for what felt like an eternity, but we all feel that way in a time of need. Finally a vet tech came to see me and ask what was going on. I started to talk and only broke down instead. I was escorted in a room and they took my cat for a set of vitals. I was at that point where I thought she was attempting to cross that rainbow bridge. Instead, after the vitals and some talking to the vet, it was decided as to what was going on. I also want to thank them for being upfront with information. I was informed that they already know what it is and a course of treatment or I could spend a lot more money to do tests and come to the same conclusion. After a good cry I came to my senses and went with their suggested treatment. This was an emotionally exhausting day. Made a bit better by a good team at this place. My cat, upon returning home, was very lethargic because of the antibiotic and pain medication given. She was out of sorts for a bit, but back to normal within the timeframe quoted by this team.

We took our sweet boy Duke for an emergency follow-up after visiting a different vet earlier in the…read moreweek. The staff at Dogs and Cats Emergency & Specialty were amazing from the moment we walked in. They were extremely thorough while showing such care and concern for Duke. They explained what was happening, were transparent about the cost, and gave an honest assessment of the prognosis for our baby. Dr. S explained our options and gave us time to process everything. She answered all our questions and reassured us that there was no right or wrong way to go. Ultimately, we made the heartbreaking decision to let Duke go and she supported it, agreeing it was the kindest choice given his age, prognosis, and his current state. When I asked her what she would do for her own fur baby given the circumstances, Dr. S was transparent and told us she would do the same. That gave us a small bit of comfort that we weren't rushing into it prematurely. Dr. S gave us referrals to a few vets who could come to our home to help us with Duke's final care. We chose Lap of Love Veterinary Hospice, who were equally wonderful during such a horrible time. We appreciate all of the staff at Dogs and Cats Emergency & Specialty, from the folks at the front desk to the nurses and doctors. There were small things that I appreciated... when they brought our baby to us, they put down a plush blanket so he could be comfortable and not laying directly on the floor. Also, right before we left, one of the nurses even came in to say goodbye to Duke and tell him he was a sweet boy. She loved on him and that small gesture will always stick with me. I thank everyone for showing such love and support during one of the most difficult times in my family's life. I would absolutely recommend Dogs and Cats Emergency & Specialty to anyone needing care for their fur baby.

Excellent care. Kept us informed step by step. Very detailed and caring for our pet. the care…read morethey provided to my pet.

The care was excellent, and I really appreciated the pictures of Kiki during her big surgery day…read more The vet tech that did Kiki's intake on the morning of her appointment was amazing and really put me at ease What I appreciated most is how the vet techs cared for Kiki-Kugel like she was their own dog

I highly recommend Bearss Veterinary Care! It is always hard to say good bye to our fur babies! Dr…read more Bearss was so very kind and supportive when I needed him for my 16 year old Tillie.

From the owner: Offering compassionate in-home pet euthanasia which allows your cherished companion to pass…read morepeacefully in the comfort of their own environment, surrounded by love and family. At Bearss Veterinary Care, we understand the profound bond you share with your beloved pet and focus on providing a gentle and supportive experience during this difficult time. Trust us to help honor your pets' life with compassion and care. Servicing Frederick, Maryland and surrounding communities.

We recently said goodbye to our beloved Louie, our 16 year old sweet Maltese pup…read more Very emotional, as you can imagine. Thankfully, the 24 hour vet service we took Louie to made his final minutes of life peaceful and painless. They offered a cremation service through Agape Pet Services. We chose to use this service. We could not have made a BETTER decision! Louie arrived home two days ago. When we opened the package, we felt the caring, love and compassion applied to giving Louie back to us. If you have to say GOODBYE and you want a special memory of your pup, I HIGHLY recommend using Agape Pet Services!

My 7 yr old Golden Retriever died on the way to the ER on Christmas and they use Agape for their…read morecremation. My vet clinic I work at also uses them so I know they do a good job but the experience for my own pet made me appreciate them much more. The urn is gorgeous as I knew it would be but as someone who has to make paw prints all the time the paw print they made is top notch. The fur clipping with ink paw print is awesome, and the clay nose print. Having our boy home and with the beautiful set up is bringing some comfort in this difficult time. Thank you so much!

I highly recommend BluePearl Hospice. We had a really wonderful experience with Dr. Jennifer…read morePhillips, who is incredibly professional, compassionate, and knowledgeable. Dr. Phillips provided hospice care for our cat, Sher, during the last months of his life as he battled cancer and, as a result of her excellent and thorough care, we had a few extra good months before we had to say our final goodbyes. When the time came to say goodbye to our fur-baby, we also greatly appreciated how patient and gentle Dr. Phillips was with him and us. You can tell that she genuinely cares. She made what was a very difficult day a lot better by being so understanding and supportive. Dr. Phillips even sent a handwritten card to us afterwards, which was so thoughtful and kind. We are so thankful to Dr. Phillips for everything she did for Sher, she is truly one of the best vets we have ever met!

Jennifer Phillips, DVM, a member of the Blue Pearl Pet Hospice Team recently handled a home…read moreeuthanasia for my family and our 11 y.o. German Shepherd. Caring, compassionate and superbly capable would be understatements for the manner in which she conducted the experience. Sadly and gratifyingly, she helped us to get Dexter to that better place he needed to go. Dexter was a strong, trusting and stoic friend who deserved the dignifying sendoff Jennifer helped to provide. I can't sing her/their praises loudly enough. Alan R. Baker, MD

My daughter had to take her newly adopted cat, Duey, for upper respiratory infection. The staff…read morewas and is fantastic, even though I was not present. Duey is doing well and thanks ALL of you for your help!!!! Jennifer Elkins

My poor fur baby ripped his nail clean off while running around in the yard, and we were panicked…read more We rushed him to Urgent Vet Care, and they got him in immediately--no hesitation. The staff was so friendly and comforting, which made a stressful situation feel a little easier.The doctor and nurse took their time explaining everything and letting us know what to expect. The space was clean, calm, and welcoming. They even offered us water or soft drinks while we waited, which honestly meant a lot in the moment. I'm so grateful for how they cared for him and how they treated us. They really showed compassion from start to finish. Highly recommend.

My 15 year old cat has been a customer of Rocky Gorge since I adopted him from WARL as an…read moreadolescent. He has used every department of Rocky Gorge - boarding, veterinary care, traveling papers, er, grooming... I've always felt Rocky Gorge was a nice place, and appreciated the care, diligence, and gentleness that Dr Farnam demonstrated on many vet visits across the years. *** EDIT: I have revised the rating to reflect the overall service provided by Rocky Gorge Animal Hospital across the years Mr Monster has been a client there. The only time I had a problem was with that ER doctor, and my inability to speak with anyone following the ER visit. *** Recently Monster's health has taken a turn for the worse. He is in great discomfort, and has stopped eating. I took him to the ER and saw Dr Bricker, who was amazing. Thorough, patient, informative, and as effective as possible, given the situation (Monster is an elderly cat with complex health issues, making diagnosis difficult). He provided a week of medications, with instructions to come back the following week for blood work, and call regarding changes. This included pain killers, which are key for keeping Monster feeling OK. Well, Mr Monster seemed to do well, and stated eating. Then he stopped. Suddenly hated the smell of his own food. Ran downstairs when and hid I tried to give him breakfast. Last night, I brought him in (6 days after prior visit). Hoping to see Dr Bricker again on the overnight shift. But it was a different doctor, a black doctor whose name I can't remember. She ran the blood work, then said that she could recommend two options: Taking Monster to another hospital that can provide cat blood transfusion, IV, and ultrasound to inspect his organs, which were swollen. This visit would cost $3000-5000, payed up front. The other option was giving him steroids, she said. She reasoned that he could potentially benefit from them because his white blood cell count was disturbingly high, a clear sign of a problem that might be inflammation. However, she said the steroids could cause great harm, and it would be a gamble. SHE DID NOT MENTION NOR OFFER PALLIATIVE CARE. Presented with this false dilemma, and not wanting to gamble with my beloved pet's well-being, I opted to try to find the money for the hospital admission. But I couldn't find it at 2:30 AM. So I told the Dr I'd need time to find the money. I pointed out that Mr Monster was done with his pain medication which was prescribed by Dr Bricker. Only after I directly asked her to provide him pain medication did she agree to give him a shot. This was a cat who had been on heavy pain medication a week, whose conditioned worsened! Upon getting home and discussing the situation with my husband, as well as researching potential diagnoses given his symptom, we came to believe (based on his symptoms) that our beloved Mr Monster was most likely facing a serious health problem, and the ultrasound would likely show something like lymphoma, something horrible. Which meant he has very low survival options. So he could go through all these tests only to find he needed treatment which was too painful and hard on the body for him to endure after literally STARVING for a week. We came to believe palliative care was the responsible and kind solution. But here's the problem. We don't want his last hours to be at Rocky Gorge animal hospital. I want to schedule it at home. I have asked Rocky Gorge to please call me to discuss whether palliative care is possible. It's been 6 hours. They haven't called back. He has no backup painkiller. He is due fro another dose. My heart is breaking because my baby is in pain. All I want is to make him comfortable! I AM HORRIFIED THE ER DOC FAILED TO OFFER PALLIATIVE CARE AS AN OPTION. I AM HORRIFIED SHE IGNORED HIS PAIN. I AM HORRIFIED THE ONLY CHOICE I WAS GIVEN WAS $3000-5000 DIAGNOSTICS OR A SHOT OF STEROIDS. My poor baby deserves comfort. He hasn't been eating for over a week, except tiny bites here and there. He is in great pain from his organs, which are swollen. He is anemic. His white blood cell count is high. ROCKY GORGE IS FAILING MR MONSTER IN HIS GREATEST TIME OF NEED AFTER 15 YEARS AS A LOYAL CUSTOMER. Edit continued: I took Mr Monster to the ER a third time, and spoke with Dr Weller. She was much more sympathetic and helpful. She understood the need for palliative care, and said that if Mr Monster were her cat, she would not put him through the painful and frightening hospital stay. He was elderly, and not in good health. Quality of life is important. It helped me a LOT to hear a vet say they agreed with palliative care and ultimately euthanasia. We discussed the signals to watch for to end it. Dr Weller gave us the pain meds needed to keep Monster comfortable until he was euthanized at home. I appreciated her assistance. He showed some neurological symptoms in the end, which I read suggests either stage V lymphoma, or stage IV renal lymphoma.

Very disappointing and highly transactional experience for a first-time client. I scheduled an…read moreappointment for my dog, Santo, to get routine vaccine boosters due this month and submitted his medical history ahead of time. My representative brought him in on my behalf. From the minute she walked in, staff repeatedly tried to upsell dog care packages. After declining, they conducted a full wellness exam, but then claimed they couldn't administer his routine shots--even though he was already muzzled and restrained. Rather than finishing the basic services we booked, they insisted we schedule a second appointment and put him on Trazodone and Gabapentin. The entire visit felt staged to turn a simple vaccine visit into multiple appointments and add-on charges under the guise of care. We will not be returning and cannot recommend this practice to pet owners looking for straightforward, client-focused care.

Juliet Paneitz, DVM was great with my sick cat. Good explanation of issues and was able to perform…read morebloodwork and ultrasound at appointment (they don't read images but can give general sense if there is a problem). Took time on phone explaining things. I did not feel rushed.

I stopped by Lynn Animal Hospital at approximately 7:03 PM hoping to get urgent guidance about two…read morenewborn orphaned kittens that had been without their mother for over 24 hours. I arrived just a few minutes after closing, fully understanding that the hospital had officially closed. What was incredibly disappointing was that I stood outside knocking on the door for approximately five minutes while multiple staff members walked past the front windows. Several employees looked directly at me, made eye contact, and continued walking without acknowledging me or even coming to the door. I wasn't expecting anyone to reopen the hospital or stay late to see patients. I simply hoped that someone would take 30 seconds to ask if everything was okay or point me toward an emergency clinic or another resource. Instead, I was completely ignored. As a physician, I can't imagine seeing someone visibly asking for help just minutes after closing and not even acknowledging their presence. Even if the answer is "We're closed," basic compassion and professionalism go a long way. This experience left me deeply disappointed. I hope the practice reflects on how situations like this are handled in the future, because feeling completely ignored when seeking urgent help is not what anyone expects from a healthcare profession.

Bella was able to come on short notice when my daughter was hospitalized with an emergency…read moreThey are dependable, great with dogs, and send pictures each time they walk.

We have been using Bella for 2 years now. We love Sasha she really knows Dogs well and takes really…read moregood care of mine!