If I could give a 0 rating , I would. My birthday is Jan.15th,my friend ordered flowers from Dale's, the flowers were to be delivered no later than 2, the flowers came after 3, I was on my way home from work . My school called,so I had to turnaround to get the flowers. Only to be disappointed the arrangement I receiived was not fresh, and many of the flowers were already wilted and in poor condition upon arrival. This was not the quality I was expecting . As I was looking forward to a beautiful bouquet, I'm quite disappointed with the condition in which the flowers arrived. I called Dale's several times but the owner was unavailable. I spoke with someone that was very kind, but talked about having to take her husband to the doctor. It has been a week no one has returned my call and made this right. My friend called another florist and the flowers were beautiful. I will never order from the place. Martha B Fayetteville,NC read more

Dale's Florist - Received this on my Birthday, Nothing about this says Happy Birthday!! or anything else, Very disappointed! - Florists Near Me - Fayetteville, North Carolina

Terrible customer service. DIRTY STORE! No fresh cut flowers, no potted plants in the store. Business phone would not be answered for numerous days. Business phone has no answering machine, just cuts you off. No refunds, no exchanges. FTD order was left on front porch in freezing temperatures! Just unbelievable, unfriendly customer service. IT IS BEYOND ME, HOW THIS STORE CAN BE ALLOWED TO STAY OPEN FOR THE PUBLIC, just unbelievable! Consumer be aware, watch out!!!! read more

I have never had anything but the absolute BEST of care from Dale's Florist. They even made a special arrangement for my mother's grave including artificial flowers that had belonged to my mom. My sister and I wanted them included, .and they were very kind and understanding read more

Ordered flowers online through their website for my cousin's funeral. Arrive to the viewing only to see that there were no flowers from myself and my family. Upon calling I was told "I was going to call you, it was sorted to the wrong day, sorry, do you want it sent to a home?" NO. What I wanted was it sent to the funeral home as requested. When were you planning on calling me? After the funeral? How unprofessional and frankly the lack of attention paid to this just speaks to a lack of care in general. I'd suggest using another florist if you actually want what you order. read more

I ordered flowers for valentines for my wife. I never received them I requested them same day paying extra, and they never came pretty upsetting read more

My beautiful father passed away on February 12, 2021 and his Funeral service was on February 27, 2021 he was a veteran of 20 years. I wanted something patriotic to be displayed at his funeral and I needed it to be very special. The swag Dale's Floral made completely exceeded my expectations. I've never seen a more beautiful spray of flowers. It was bursting with beautiful white lilies, red roses and carnations, and in the center was a beautiful red, white, and blue bow. I felt so happy with the care and attention to detail the florist put in this beautiful arrangement of stars and stripes. it literally looked like a fireworks display. Dale's Floral really knows how to salute a fallen soldier. read more

Dale's Florist - Rest in Peace Daddy - Florists Near Me - Fayetteville, North Carolina

My husband ordered flowers from Proflowers.com Dale's Florist receive the order. The flower arrangement in which I received was not the flowers that my husband order. Dale's Florist made a flower arrangement with quarter of the flowers are missing. The flowers that made up the arrangement were on their last days. The roses were already turning yellow, one rose did not even have a stem but was shoved in to the arrangement. Flowers were cut so short that they were not even in water. There was so much leatherleaf in the arrangement to make it look full. They literally put "pieces" of leatherleaf in the arrangement. The arrangement that my husband ordered was not a large arrangement. It was actually a small one. My husband called ProFlowers from Iraq to complain about the flower arrangements. ProFlowers put in to have another arrangement sent out but Dale's Florist refused to correct the arrangement because they fulfilled the order. Complete lack of professionalism. read more

I have never bought flowers from Dale's before, but my sister and I went in to see if they could make a bow for us in Monday. They were closing but they were nice enough to make a very beautiful bow for us in less then 15 minutes. They were very nice, patient and caring. Thank you very much for helping us. read more

We ordered flowers through FTD from Dales and waited and waited for delivery. When they never came, we found an email in our inbox advising they wanted an additional $20 to deliver the flowers. That is total bullshit. If you have additional extortion fees you should list them through FTD. Never again read more

Nothing like being from out of town visiting family for a birth of a child and coming to your place to buy something off the shelf nothing custom made and being turned away stating that you were too busy at 3:30 in the afternoon. Well guess you won't ever get business from us! read more

I should just check the Yelp before I placed order. BAD service and BAD attitude. I ordered online around 12pm yesterday, it was for my host mom birthday. And they called me around 12 sth, I missed their called, and I called back few times, no one pick up the phone. Of cus, they did not delivery anything yesterday. The excuse was, we closed at 1pm. And when I called them this morning, they were like, oh we closed at 1pm yesterday so we did not delivery your flower, if you want you can just cancel the order. WTH! What kind of customer service is that. They only gave me 1 call yesterday, and they did not call me again. If I did not call this morning, what would happened? they will just take my money and not deliver? It's not about the money, it's about yesterday was my host mom birthday and she did not get my gift, also the lady on the phone was so rude, bad attitude, bad customer service. And when I asked her when will you guys deliver today, she was like, we have not make anything, it won't happen till 1pm-5pm; also you better check if that person at home. I'm very disappointed of their service. DON'T GO TO THEM! read more

I ordered flowers for my 2yr old Grandson from this florist...The flowers were to lay beside him in the casket. I was upset over the condition of the flowers the day of the funeral because they were already wilted&not what I expected for $75.00...The next day on my way back to VA I called to talk to the florist about my dissapointment,although she was apologetic,she was also argumentive on the condition,saying she saw them before they left&they were beautiful...In my opinion they were not beautiful,wilted laying next to my Grandchild!she did offer to send another arrangement to his gravesite,but he was creamated...there was no favorable resolution made by the florist read more

I called to have flowers delivered to a funeral home and wasn't sure of cost and was told they start at $75 so I went a bit higher since it was my sister. The person on the phone said they would make sure it was beautiful with tulips, snap dragons and other spring flowers. Seeing a picture of it at the funeral made me very sad that the florist delivered what they did. Even the ribbon that said sister was terrible. There was not $100 worth of flowers in the arrangement. read more

Small store. Very overpriced for the area. Arrangements were ok but not very professional. Felt like I was buying flowers at Walmart but paying Way to much. Side of building is littered with buckets of trash and dead flowers. Felt very little pride in this store. Owner sat at the counter reading a paper never once looked up or spoke to me. Read the other reviews and can agree that flower conditions were not the best. Store was at least clean. Not impressed. So wanted this to be better because it is close. read more

Have used Dale for many years. Her company has always come thru. Recently, a dear friend passed and I could not be there. Called Dale and they put together a beautiful arrangement. I am getting compliments from family and I wanted to Thank Dale at Dales Florist in Fayetteville NC. read more

Love this store & Ms Dale ! I have always bought my flowers there for over 15 years & then on my wedding I knew just where to go ! They were absolutely beautiful ! Fresh, perfect colors & you could just see they were put together with love ! read more

After having bad service at another florist in the area just two weeks ago for my grandmother's funeral, I called Dale's hoping to have a better experience. My uncle had passed away and I wanted a very nice arrangement for his service. The woman on the phone was quite helpful, as I described to her what I wanted. Upon arriving at the funeral home, however, I was unhappy to discover that the spray was not what I requested. I specifically stated that I didn't want yellow roses because that's what the casket spray would have; I wanted to complement, not compete, with the family's selection. Our arrangement was covered in small yellow roses. I called the store to express my unhappiness and was quite perturbed by the response. The lady who answered read back the notes that had been taken, which included everything but my request for no yellow roses. When I pushed back, the woman's response in a very rude tone was "well what exactly do you want us to do?" I was so upset and frustrated that I hung up the phone. Dealing with death is never easy but facing horrible customer service when you're trying to honor your loved one, well that's just plain unacceptable. read more

We had a small, intimate dinner celebration for my daughter's wedding. We are from out of town. I communicated with a few different florists via email and then decided to contact Dale. I have to say, what a pleasure! She was very helpful and knew exactly what I was envisioning. Being from out of town, there would be some florists that would just throw together whatever they had left at the end of the day and call it good. Dale put together the freshest, most beautiful centerpiece for the dinner. The colors were vibrant and the textures were wonderful. The photographer even commented on how beautiful the flowers were! What an artist! I would definitely recommend and I will definitely use again since my daughter will be living in the Fayetteville area. read more

I have always had great work done by Dale's. They have good ideas and suggestions as well. I would recommend them. The shop has a lot of nice gifts as well. read more

Pictures aren't always the seal to a deal! Yes, they may do incredible work, but that's only half of it. I had sat down with Ms. Dale a little less than a year ago to get the ball rolling for our vow renewal that happened this weekend. WIth my hubs being military and having two little ones with a schedule for themselves, i wanted to be ready in case something was brought up, the way life works. Well around Halloween I had an appointment with Ms. Dale the only time I could during the week with one kid at preschool. Well i rushed there not to be rude and late for the time we had set, Ms. Dale was a 'no show', her worker stated "she had her washer and dryer delivered this morning". Well no cal to reschedule or apology. I had called again during the holidays(poor timing on my part) but as a business, should have found the time to contact me email or phone call. Well I hadn't heard from them since the first time I met her. I received a phone call days prior to my event apologizing for losing track of time, and not calling earlier. Well, in the mean time I had lost my deposit(i dont even want it back) and went to a better, more caring florist. They did a beautful job with everything, went above and beyond my expectations. Owens florist on Raeford Road will now have all my floral business from here on out! Ms. Dale, you have great work but that wouldn't be the thing to sell me, your lack of customer service is atrocious! read more