We had a rather tricky problem with a shower's plumbing but Glen and Matt remedied the issue…read moreefficiently and quickly. They gave us an estimate beforehand and their pricing was fair and honest. AND there were no unpleasant surprises or hidden charges as we'd experienced with another local plumbing company. Thanks Glen and Matt -- you're awesome!

Called about a water leak. Was told to submit $800 deposit. Workers would come following day. (June…read more12,2026). Owner called and said bill could be higher if detection needed. Said bill would include travel from Gallup to Grants and back. Should've listened to alarm bells. Workers arrived at 10am next day. I showed them the wet spot next to home. No detection required. They dug down to leak. Workers didn't have repair parts/pipe. Workers said the if local hardware didn't have parts they would have to return to Gallup and get parts there and I should put water in tubs or something. I asked them to check local shop. They left and returned half hour later. The workers went to leak and realized they purchased wrong size pipe and had to go back to store. More red flags!! They were in a large plumbing service vehicle and should've had parts in my opinion. Anyway, they repaired the leak and started refilling the hole. I told them to stop and I would finish filling the hole. They had me sign that they'd done the job. I asked for an invoice and they said one would be emailed to me. Saturday passed. No invoice. I sent an email today to the shop asking about the invoice. Minutes later I get a call from the owner, berating me for asking for an invoice. Red flag!! Owner said he called because he thinks I was wrong for asking for invoice. He was quite nasty. He informed me that he was working on the invoice and that it wouldn't be a detailed invoice!!! Red flag!! I protested that I should get an itemized invoice. His reply was "you got running water right?". The owner is not honorable and that was not the correct way to treat a paying customer. I am a 20 year retired US Army 100% disabled veteran. I expect to be treated better than this. I would not treat anyone that way. So, I got an email with the non-itemized invoice. The cost had been upcharged to $1551.17!!!! Without itemization on the invoice how do I know if it was legitimate. Do not ... I repeat .... do not use this business. The owner and the business are not on the level. I will provide a copy of the invoice so you can see what I am saying. I paid the bill, but wish I had gone somewhere else. Should've listened to my own warning bells. BEWARE BEWARE BEWARE...if the business doesn't offer an itemized bill or invoice, don't use them. What was material cost? What was labor cost? What was mileage costs?

Horizon just installed a new heating and air conditioning system. The price was reasonable and…read moreJeremiah and Nolan did a great job and listened to our needs and concerns. Silvano promised and showed up as scheduled and on time.

The experience we had was not a good one. They continued to lay the blame on our contractor once…read morethe general managers father was let go as an assistant contractor (due to non professional work). From that moment on it became a non friendly situation. We needed assistance less than a year later and we were denied service. They blamed the new contractor who NEVER touched the unit we are experiencing trouble with(because of the grudge). I have much more to say about the technicians. Sloppy work. Mud residue on my brand new carpet. Things stated verbally that were wrong as a working employee of a company. VERY disappointed with the service. The owners never let us tell our side!!!! If you want professionals doing your work avoid this business.

We have used American Home Shield many times and were referred to William's Plumbing for local…read morehelp. They came and did their repairs as needed and were friendly. After a few other issues, we used them again and still were satisfied. They're open 24/7, which helps, but do tend to get busy with start-ups when seasons change. I'm not from SF, CA btw.

Rich came by to help with a plumbing emergency. He was quick, concise and very nice. In no time…read moreflat the plumbing issue was resolved. Thank you, Rich, for helping on a Saturday. I'm sorry we forgot to tip you!! I hope this will suffice.

They turned off the gas to service a gas leak. I didn't notice right away, but they didn't relight…read morethe gas waterheater and they had removed the top of the stove top which wasn't put back properly. In trying to put the stove cover back on, I noticed the thin metal gas line to the burner was bent and broke. I called the business and the secretary said that the water heater wasn't why they were called out, so, they couldn't guarantee they wouldn't charge me again for checking on why it wasn't lit. I finally lit it myself, as it has some auto spark lighter (no matches needed). As for the stove, there's no way in knowing if it was the plumber or myself that bent the metal connector.

Great service by technician Ronald but extremely too high a price for service call and labor rates…read morebe prepared for a big bill.

Paid them a huge sum of money to repair a gas pipeline but the repairs were leaking again and they…read morehad no integrity to take ownership of the problem and fix it properly! I would never use them again!