I had a surprisingly great experience at the DPS office overall. Most of the staff were friendly,…read moreprofessional, and genuinely helpful. The process moved smoother than I expected, and several employees went out of their way to answer questions and keep things organized. That said, I would strongly recommend avoiding the lady at the first booth if possible. My interaction there felt unnecessarily rude and dismissive, which stood out compared to the rest of the team. Thankfully, once I got past that initial step, the rest of the experience was much more positive. Overall, good customer service from most of the staff, but that first impression could definitely use some improvement.

Ok, I had to go in person to renew my driver's license because I did it online the last time. The…read morelast I went in person the DPS person that I got was soooo rude and unpleasant. So I was truly dreading this trip. My license doesn't expire for another 5 months, but I thought -I'll schedule this earlier so if anything gets screwed up, I'll have plenty of time to fix it. Got there at around 740am for an 8am appointment. Tried to check in online, but it said it couldn't tell my location. Used the kiosk right inside the door, no line and super quick. Got my number, had to fill out a form and then waited. My number got called went back and was out the door at 817am. The best part was Kevin who did my paperwork at Station 54. He was super nice and kind, and we joked that he would filter my neck and do some air brushing on the face. I truly appreciated him, especially after my last experience. Maybe next time I won't stress about it because of my great encounter with Kevin. Give the man a raise!

Had an 8am appointment on March 24. About 25 mins before the office opens, two DPS staffs came out…read moreto make sure we are to be served correctly. They took their time with much courtesy and patience. I was served by a very nice lady at Counter 3. Very polite, courteous, with a great attitude and professionalism. THANK YOU!

This is the most frustrating place I have ever been to. I have been there 4 times. First time the…read morelady was rude assumed she knew what I was there for. Then when I said per your requirements I need to do this and a few other things. She said were to busy fill this out and we will reschedule you in a few days or a week. Several months go by nothing. I went back recently and was told that I needed to bring my brother (62 years old ) to verify my address because he gets mail I don't. I do everything paperless. Its 2026 mail requirements are so 1950 s. I bring him then I told I need another item they never mentioned. I said ok since my brothers here now can we just verify my address so he doesn't have to come back? No he needs to come back!!! Really. I went back with mail I had this time and was told I needed a social security card this time! Never said that in 3 trips. No one says the same thing each person tells me a different thing.. please get consistent!!! It's like they find more ways to not get me a license each time it's a Joke!

Made an appointment, waited 5 minutes then was seen and out the door. Great organization!read more

A constant failure of verifying the correct information every time I come here. First time they…read moreput my date of birth on my license wrong and it was off by TEN DAYS. And then they also wrongly put my presence as a work permit when I clearly gave them my green card.

My daughter and I went there today. Quick and easy, not a long wait at all. Everyone was friendly…read moreand very helpful.

Very good and fast for a permit. didn't have to wait more than 5 mins with our appt. Customer…read moreservice was very helpful!

We were recommended Sarah and North Texas DPS from a friend and we had the best experience this…read moremorning for my 16 year old daughter. If you're in the Dallas area, it's a little further (about 25 mins) but completely worth it. Sarah immediately put my daughter at ease. She was so organized and made sure I had all the correct documents for the DMV. They will print for you on-site if you're missing anything. We did the 30 min pre-test so my daughter could get comfortable. It was overall a very positive experience.

I am so thankful we found North Texas DPS Testing! First of all, Sarah is amazing! She communicates…read moreeasily and gets stuff done quickly! My son had the best testing experience here! Sarah is so organized and had everything ready for us within a small window of notice! Can't wait to bring my younger son here soon! Thanks y'all!

I don't often write reviews for government offices, but the staff at the Texas Department of Public…read moreSafety in Plano absolutely deserve one. My appointment was scheduled for 1:20 p.m., and through pure operator error (completely my fault), I accidentally went to the wrong location. I had went to the Texas department of transportation. Then I drove to McKinney location only to realize my appointment wasn't there either it was in Plano, about 30 minutes away. Talk about panic mode! I had been waiting for this appointment since last August and thought I had completely blown it. By the time I arrived in Plano, I was late, stressed, desperately needed a restroom, and was convinced I'd be marked as a no-show. That's when I met Ms. Mona. She greeted me with kindness, directed me to the kiosk, and when my ticket showed "No Show," she didn't just send me away. She calmly suggested I speak with the representative at the window because they might still be able to work me in, even though they were very busy. That little bit of encouragement gave me hope. Then I met Ms. Esther, and she was nothing short of an angel. Everything that could go wrong seemed to go wrong. My utility bill had the wrong address, so I had to email new proof of residency. I realized my vehicle registration was still in my car, so I had to run back outside to get it. Then I needed my veteran's proof of service...another trip to the car. I was definitely getting my steps in that afternoon! To top it all off, I accidentally emailed my documents to the wrong email address because I forgot part of the address and even misspelled "department." I was rushing, overwhelmed, and honestly on the verge of a panic attack. Through every bit of it, Ms. Esther never once acted frustrated. No eye rolls. No impatience. No attitude. She was patient, professional, encouraging, and genuinely kind. She gave me until 2:40 p.m. to get everything submitted, and thanks to her grace, I finally got checked in at 2:49 p.m. My number was called at 3:28 p.m., and I walked out with my new Texas driver's license at 4:09 p.m. Looking back, every single problem that day was my own doing. Had I slowed down, double-checked the address, and organized my paperwork before leaving home, the appointment would have been smooth. But instead of making me feel worse, the staff treated me with compassion and respect. The facility itself was clean, with plenty of parking, clean restrooms, ample seating, and friendly employees throughout the building. Thank you, Ms. Mona, for giving me hope when I thought I'd lost my appointment. Thank you, Ms. Esther, for your patience, your professionalism, and your kindness. You probably don't realize it, but you saved me from a panic attack, a migraine, and a whole lot of tears that afternoon. Customer service like yours deserves to be recognized. Thank you for turning one of the most stressful days into one I'll actually remember with gratitude

It's been a long time since I had to go in person to the Department of Public Safety for a license…read morerenewal, but lucky me, this was my year. When I got my notification, I learned they now operate on an appointment system. I made my appointment and the next available was one almost one month away. Today was my day... An appointment I was dreading could not have gone smoother. I checked in 30 minutes prior to my appointment (the maximum allowed). I didn't exactly clock how long it took me, but I was in and out and back on the road well before my scheduled appointment time and the person I worked with could not have been more pleasant!

This Drivers license office is the best! The staff was so very kind and helpful! I am so grateful…read morefor their help..they were very quick and efficient. So thankful for them!

As long as you have your paperwork/docs ready, you are good to go here in a very short amount of…read moretime. You need an appointment though. Their system runs like clockwork. Employees are courteous and professional.

It looks like it'd take a long time once you walk in, but the processing was super efficient. You…read morewait in a distanced line to speak with the pre-screeners who make sure you have all the right documentation, they then give you a number which is called out by the processors. From start to finish, it took about twenty minutes, and I was handed new plates (new state registration). Ez pz!

Came here to register our vehicle since we are new to TX. They were only letting a certain number…read moreof people inside so I had to stand outside. They did have an area covered to help with the sun or rain but if it's a long line not everyone will be able to be under it. Thankfully it was a nice cool morning. I didn't have to wait long before I got to go inside. It took around 30 mins from the time I got in line and walked out with my tag. The DMV rep that I got to work with was Barbara. She was super nice and helpful. Everyone who worked there was nice and professional. This was one of the best experiences that I've had at a DMV. Btw: they're only letting one person per household inside, if you need someone else to go through the process. The other person has to stand at the exit door until they're needed. They're letting children go in with the adult. Mask are required.

Try to avoid this place. They won't help you even if there is no one waiting in the lobby or being…read moreserved. The receptionist will say anything to not help. She was rude too! I thought rockwall was a nice place. Never going here again.