I dropped off a package Sunday afternoon and realized after they closed that I had accidentally put…read morethe wrong address on it. So my husband and I went back the next morning right before opening, hoping it was still there and not yet scanned. I spoke with Jose, who was opening the store, and asked if someone could check the back for my package. Instead of simply checking, he immediately got irritated and started arguing that there were "too many boxes" to go through. I explained that since it hadn't been scanned yet, it had to still be there and I needed to correct the address. After huffing and acting like it was a huge inconvenience, he finally went to look -- and found it almost instantly. For context: he opened the doors at 8:29 AM, and we were out by 8:36 AM. No other customers were waiting. There was no reason for the attitude. What bothered me even more was what I saw while he and another employee were searching. They weren't moving boxes carefully -- they were literally throwing them. Not sliding, not setting down... tossing them across the back room. So if you've ever wondered why your packages arrive damaged, I can tell you exactly why. I've spent a lot of money at this location over the years, but if they can't handle packages with care or speak to customers respectfully, I'll happily take my business somewhere else.

Absolutely terrible location, I ordered a $1000+ item from a seller in the Metroplex area and these…read morebozos decided to ship it without the power supply, then didn't bother to contact the shipper to let him know that they failed to ship a critical part which put him on the line for covering a $1000 chargeback. He had to make a special trip to retrieve the power supply and then they charged him again to ship that to me, and several days later (it was supposed to be delivered yesterday) it's still not arrived. I'm not sure if it's UPS or their fault, but given their previous incompetence with packing and shipping I'm inclined to believe it's on them for shipping it late. If you need something shipped correctly and on time, I would strongly suggest using another location and shipper.

I had the best experience getting a mailbox here! Steve was beyond helpful and took the time to…read moreanswer all of my questions. He made me feel so comfortable with the whole process and provided top-tier customer service. If you're looking for a secure spot for your mail and packages in Lakewood, this is the spot.. kudos to Steve

First time stopping by and unfortunately was disappointed to hear he already "closed the register"…read more~4 minutes before closing time and asked me to come back tomorrow instead. I know I should have made it in earlier because he certainly deserves to go home on time! But, a little odd to close up shop before published closing time while still having the "open" sign displayed at the entrance. He was perfectly kind and professional nonetheless.

Just snooty and not helpful. If you don't fit the mold of grandma sending a package they don't want…read moreto help you and ignore you. The prices for everything are we're just too high to justify bad service. I want to buy local, but when Target is cheaper AND more pleasant, I'll go there instead.

Loved this place! Everyone is very friendly here! Great place to mail and print labels .read more

Great customer service. Makes sure your mail gets scanned before being sent out. Pricing is good as…read morewell.

I've been coming here for 11 years. There is not a better place to mail packages , but stamps and…read moreget greeted with a smile. They are glad to see you. You are treated like family. What more could you ask for. I left the post office due to the long wait and poor customer service and angry service people. Thank you The Postal Depot. Keep up the great customer service.

Their service is great. Matthew is very accommodating very helpful. I consider have a friend.read more

Hardest working guy right here. Always a great experience. Love you guys Wouldn't choose…read moreany other place for delivering my CBD bath bombs

Rap music blasting with derogartoy words. Young man acted like he did not see or hear me at the…read morecounter. I ask him to make 1 black/white copy and he quoted $3.00.. When I asked why it was so much, he stated supply and demand, no one in this neighborhood has printers! This is also a FedEx service location, sad. Totally ridiculous, will never go back there.

Had to return a stroller there, process was super easy and staff was so friendly! He didn't mind…read morehelping me grab it from my car, and took care of it from there. Great customer service!

Very impressed by this location. I had occasion to visit the week before Christmas to send a…read morepackage The line was wrapped around the store and nearly out the door when I arrived. I questioned whether or not I should come back but I stayed as I needed this package to go out as soon as possible. The line ended up moving very quickly as even more customers arrived. All three registers were open and the employees were working speedily and diligently to help the customers as quickly as possible. As my turn came I was told my package may not arrive by Christmas as the deadline for that date had passed. However I learned that only two days later my package was received and all was well. Very happy with the staff and the wonderful service I received.

I understand that lost packages can happen, but what I experienced with UPS was beyond frustrating…read more My package contained custom-made clothing and gifts sent from Nigeria for my brother's wedding. I have video evidence showing the package being scanned and physically loaded onto a UPS truck... and then it somehow vanished into thin air with no further scans or accountability. Throughout the process, I received conflicting information and spent months trying to get answers. UPS continued stating there was no evidence the package entered the network beyond drop-off, despite the fact that I literally have proof of it being loaded onto their truck. To make matters worse, because my label was purchased through Shippo, communication and responsibility kept getting redirected elsewhere even though UPS was the company that physically lost the bag. The compensation offered was minimal and did not come close to reflecting the actual value or significance of what was lost. At some point, it felt less about genuinely helping locate the package and more about quickly closing out the claim and moving on. I understand situations like mine may fall into the "1%" of lost packages, but I truly hope UPS revisits how those rare situations are handled because customers deserve better communication, transparency, accountability, and actual support when something this important disappears after entering UPS custody. I honestly still hope the package somehow miraculously turns up one day.

Just needed a 6 page document scanned to email. Helped me immediately and did not charge me…read more Will-be sure to use them in the future. Small item but memorable.

The best UPS store in the area. The workers are extremely helpful, efficient and create a very…read morepositive experience. Thank you very much Hugh and Team!

Fast friendly service, would recommend coming here for any quick print needs. Personal was very…read moreattentive and helped guide me with any questions I had.

Awesome service and very friendly! I just love this cute little gem in the community. Thank you…read moreguys!! See you soon!

The staff were very friendly and helpful. Plus since my sister currently has a PO Box as an…read moreaddress, it's a bit tricky to find places that will deliver to it. I really enjoyed how it was a one stop shop for all my shipping needs. This was I can always come here rather than having to google a place each time I need to ship or mail items.

They have really friendly staff that are efficient and quick. It's great to have this mailing…read moreservice close by. I've used them twice and have been pleased.