No call no show to fix a broken water heater Called the…read morenext day and acted like it was no big deal that "they didn't get time" to make their appointment

NEVER use Lamphere Plumbing, Heating and Cooling in Owosso. I called them first thing yesterday…read moremorning (8:30) and set up an appointment with them because our Sump Pump is going out- it was making an awful noise and smoking when my husband discovered it @ 3:30 in the morning. I told them all this on the phone and they promptly made me an appointment for "sometime after 2 but before 5 because that's when we close". My son gets out of school at 3:50 but we needed this fixed ASAP so I made the appointment and made other arrangements to get him home. 2:00 rolls around and I wait. And wait and wait and wait. Finally at 4:30 I think I better call them and make sure all is still a go. The lady says yes, they're running a bit behind but I'm still on the schedule and they'll DEFINITELY be here! So, again, I wait. Finally at 7:30 PM I gave up and admitted to myself that they weren't coming. No call or anything just kept me waiting all day and NEVER showed. I'm furious. This company has the WORST customer service I have ever experienced. The real kicker is this was actually the second chance I was giving them because we needed this fixed and they "supposedly" could get to us right away. Last year when we had no hot water they showed up, looked things over, said they had to order a part and then never called me again! I called several times over the course of 2 weeks and got nothing in return- no return call, no part, nobody showing up to fix it like they said they would. Nothing. And every time I'd call they'd take my info as if they didn't already know me and I hadn't been trying to get answers for weeks. I finally had to go to another company who came out and fixed it all in the same day. I've never seen such an unprofessional company in my life and I will not be giving them ANY more chances. I suggest you don't either.

Wes was very professional and communicated well. I just needed a routine water heater flushing; I…read morelive in a condo so we just used the bathtub to flush the water

My basement flooded over over the weekend due to my iron filter rinse cycle discharging into a sump…read morewhere the pump had failed. I called Wes Richmond of Perfect Pipes Plumbing , whose schedule was booked for the rest of the week, but he came over after hours to investigate. We scheduled the repair for Tuesday the next week. But Wes followed up & fit me in on Thursday almost a week earlier. He quickly replaced the sewage ejecter & solved the problem in order to get my water softener & iron filter back on line to prevent further damage. Then Wes followed up via text the next day to ensure the problem was fixed. I really appreciate the professionalism, urgency, customer service & follow up. Wes is my plumber from now on! A huge thank you to Wes, for resolving our issue so quickly! Jim Carlisle, Fenton, MI