First off this review is for my elderly parents, well just my mom now as my father passed away during this process. This place took our families money for 35 years without a single home owner policy claim and then our home caught on fire. They would not cover enough to replace the home. We are having to come out of pocket for 20 percent of the new costs. What did we pay these guys for? That just does not make sense to me but what do I know. The next issue was that they said it was our responsibility to pay to have the old home demolished and removed. Again what did we pay these guys for, it was an additional 25-30k for this and how is that not covered? How does a Vietnam Vet living off of social security come up with this kind of money? It took a lot longer to get the old home removed due to all the COVID restrictions this last year. State Farm had put my parents up in an apartment during the process. That was appreciated. The apartment was however a dump. You know the kind of place that you and 4 of your friends rent when you first graduated. It pains me to think about my father dying on the bathroom floor of that dump. The real issue now is that the new home is almost ready, literally weeks away from being done. State Farm has kicked my mother out of the apartment, said the process took too long. Literally told her to hit the streets during Christmas time and that come January they had to leave. Where they go is not their problem. Can you believe this? It gets better, they have now told her because she had a claim her insurance is canceled but she can come back in two years. What a joke. Why would anyone ever go back to this kind of treatment? It has been one thing after another compounded by my fathers death (on the bathroom floor of a dirtbag apartment). The only positive here is that her new homeowners and auto policies are significantly cheaper. I can't say how I really feel on this platform but I am sure you can get the idea. Rob read more

Shania H was amazing! We waited until the last minute to make a move on our LTC plan, Shania was informative, prompt and went out of her way to ensure we understood each step of moving our insurance over to Statefarm and adding LTC. She stayed at the office way past her workday shift to ensure we met deadlines and had all the information we needed to feel comfortable! Great work Shania! read more

I had a wonderful experience working with Ariana Hanke at this State Farm office. She was very proactive and responsive throughout the entire process and answered all my questions very thoroughly. Ariana made the process of getting what I needed super fun and that was most unexpected because insurance-related items aren't particularly fun. Thanks so much for the fantastic service, Ariana! read more

With the exception of Dan and his lovely wife, the last time I went in there to pay my Auto Insurance, I was treated with the Warmth & Kindness of a Mongoose intruding upon a Den of Rattlesnakes. Sadly this Animosity towards me started months ago with just the one Agent and grew after I complained to Dan's wife. Thank goodness I will be going to another Agent next Month. read more

I've gone to this office for many years and have always been quite satisfied, enough that I've gone there for almost 40 years! (even before Dan McClung was the agent) Some of those who work there aren't exactly warm and fuzzy but I'm not looking for friends, I'm looking for good service. read more

Receptionist failed to create a policy for my vehicle. - Then managed to create a policy but applied it to someone else's State Farm account. Upon calling to figure out what was going on, I was treated horribly on the phone; I then tried to move my policy to another State Farm agent. - They sent it to some other agent in Bellevue, who denied the request and sent it back. Then the process starts over again with me hoping they send it to the agent I requested. Meanwhile I have "no insurance" - And now finally because of their inability to do their job, I owe back payments. All in all, it was horrible. I wouldn't recommend them to an enemy.. They will do nothing to make it right. read more

Had to choose new agent after another retired. Tried them. Screwed up request. .then said we didn't call it in.. we did. Asked to talk to agent rather than rude gal.. he never called..another gal did. Just covering their ..you know. Got real tired of their attitude. Used to old time service and actually talking to an agent. Finding someone else. read more

I have been a customer of this office for years and have always had great service. The office staff is friendly and helpful. I would totally recommend this office and State Farm! read more