Please read the other negative reviews. The terrible customer service is my primary problem with…read morethis business. When I was actually able to contact a live person in the past, I was read a canned, scripted response to my questions and concerns. Every time I call, without exceptions, I get voice mail. Some of the problem seem to be the complete lack of support from State Farm, and part of it is because of the very large turnover of employees at Mr. Nelson's agency. Most recently: I have been trying to get support for problems with my insurance billing for over a month. Numerous calls and emails were not responded to except one time. Yesterday I was fed up and switched insurance companies. I left a voice message AND sent an email to Mr. Nelson himself to cancel all of my State Farm policies and have received only a canned email message from Mr. Nelson to contact his team with my request. I am back with Geico (where I should have stayed all along) and paying much less for the same exact coverage. PS. The purpose of dealing with an agency is to get direct and personal customer service. This simply did not happen for me here.

The best State Farm agency! You get prompt service and they explain everything thoroughly. I've…read morenever been sure of what my coverages are until i called in for a quote here. Once they explained each coverage to me-which no insurance company has done for me before- I knew there was no going back. If you want to support a local insurance agency this is the one! The owner is also very active in the community which is very important. This is a small business that gives back and goes above and beyond for their clients. Call them!

Amazing service with great value. 100%recommend this agency for Auto, Home Or Business insurance.read more

Kelsie and the head and Malesis team is what you want in an insurance broker. The pristine personal…read morecustomer service they provide is top notch, and hard to find these days. I had Kelsie review my personal auto insurance about 1.5 years ago. At that time she told me i had the best policy and to keep it.  6 months ago, my mom needed a review on her homeowners policy. Kelsie and her team at head and Malesis not only saved her $$$, but also got her better coverage! This year I decided to have my auto policy looked at. I ended up moving my renters insurance and bundling with my auto policy. Again I'm saving $400/year AND getting mooooore coverage! I referred Kelsie and the team at Head and Malesis quite often. They are so easy to work with, very responsive, and I appreciate their honesty.

I've been using Head and Malesis Insurance Agency for my auto insurance for years- and most…read morerecently for my home owner's-insurance. Their rates are super competitive, but more importantly their customer service is quick, trustworthy and efficient. I appreciate that my experiences with them have always been direct on what type of coverage I need and don't need- based on my lifestyle. A++

Wish there were more stars!!! We stared with the agency when we were suddenly made aware that we…read morewere being dropped from our previous agent. Stephanie listened and created a solution under pressure. We have never regretted the change once. Fast forward a few years and we met Michael. Another amazing agent. He listened and help to explain everything in easy to understand terms. Got clarification for us and after listening he helped calm my anxiety. Who knew an insurance agency could be so helpful!! If you are in need of insurance coverage Jeff Ward seems to have crafted the perfect team of caring and intelligent people. Give them a call.

Over priced with poor service and low integrity…read more Rates increased approximately 50% in 4 years with no accidents or tickets. Discounts removed, "on accident," and not put back until I brought it up. They would not have corrected it if I hadn't brought it up. Zero integrity. Zero support unless they can add a service. I was hit in 2006 and 2022 and both times they wouldn't do anything to help without filing a claim and threatened raising rates as a result. They will over charge you, and when you need help they won't be there.

I have my home, auto, and a life insurance policy through Doug's agency. I got a lower policy price…read moreand lower deductibles for increased coverage than the previous carrier. When I had to make a claim, Doug's office jumped on it and claim was resolved immediately. I highly recommend contacting them to compare your current policies with Doug's offerings..

Very knowledgeable with some complex tax issues we were struggling with. Prompt, timely, patient…read morewith explaining what we needed. Recommend 10/10!

I've used Gordon Hemminger for my annual tax preparation and advice for many years, since my income…read moresources became more complex with a solo business and rental income. He is skilled, personable, responds quickly to my queries, provides guidance generously, and is an all around, down home professional. I make many referrals to him. I am very grateful that he's on my team.

I've been with Mandon Foley insurance for 10 years. Recently I noticed my premiums creeping upwards…read morewhile at the same time I went through a lot of life changes such as an early retirement and moving to a small island. Mandon called me in for an insurance review. We spent a couple of hours going over every aspect of my life. Mandon made some wise recommendations to assure I was protected while at the same time taking advantage of any possible savings. When I left, my premiums dropped over $2000 a year for my cars and house. Plus I now have an umbrella policy with increased liability limits. I truly felt Mandon was working for me and my best interest not just selling insurance. I would highly recommend Mandon Foley American Family Insurance.

I've been with American Family for some time going between agents when my old ones moved. I have…read moreyet to regret this decision. Pros: American Family really is family Competitive rates Caring staff An agent that remembers you Cons: Mandon has YET to let me drive the car! :D Mandon Folly Agency was scary for me to enter. I had had AmFam in the past. I was currently with Geico. I didn't want to be. I walked into the office and Alyssa at the front desk was very helpful. She could see I had questions. I had already contacted them online and she ironed out my plans. I wanted what I wanted and that was it. She never tried to upsell me on other things. I got full coverage and renter's insurance for my apartment for $20 less than the liability only insurance I had through Geico. That's an incredible rate for me. Also, for paying the entire thing 6 months prior, I saved a bundle. As it came time to find something for my daughter, we looked into life insurance. the policy I got for her is incredible and matures before she even turns 14. If you have ANY insurance questions, Go see Mandon, Alyssa, Heather, and yes even Chris the transplant from my old agency. Tell ANY of them Goose sent you. If they don't treat you right, I'll eat my hat!

Nice people to work with, always calls back and very helpful. Saved me lot's of money! Thank you...read more

Matt & Co. provide comprehensive service. They review our policies annually to make sure we are…read moreproperly covered. I haven't gotten that from other agents before. Quick to respond, and they care about their clients.