I have been with Hart Insurance Agency since 1996. Jennifer Kemmerer goes above and beyond...she…read moreis a pleasure to work with!

Great communication and service. They were very helpful in saving me money with increased…read morecoverage. Thanks.

Exceptional customer service at All Pro Insurance! My husband and I were new to WA area in May and…read morewe're referred to Rekha Patel. From the instant we interacted with her, we knew our insurance needs were well taken care of. Rekha is reliable, competent and responsive. Recently, she answered an email after hours and before I could see her email reply in the morning, she had already added the additional car to policy. We certainly didn't expect her to work after hours and it is reflective of our experience working with her. I can't emphasize enough how professional and helpful Rekha has been in our acquisition of homeowners, auto and umbrella insurance policies. All Pro is the way to go!!! Thank you Rekha for being there for us during our transition!!

Absolutely excellent service. Ken Yocum is a true professional, incredibly helpful, and always…read moreresponds within moments. If you're looking for a top-notch insurance broker, look no further. He is willing to go the extra miles for his clients. Thanks for everything Ken!

If you're looking for an attentive agent Kao at State Farm is great! He's always there to answer…read moreany questions you may have and help you with any claims questions you may have!

This is an organized office with friendly and professional staff. Nicki helped me set up a bundled…read morehome and auto insurance including earthquake insurance. I highly recommend this agency for those seeking honest and thorough information about options for insurance.

Help me very fast with a new account. Very friendly and professional. 85 characters is far too long…read morefor a quick review of a 10 minute phone call.

Lisa was very helpful on getting my renters insurance up and going again. Would highly recommend…read more Super nice and understanding and very helpful.

Best insurance. Great service and very personal service ever. They anyway listen to me and met all…read moremy needs

Greg and his staff are always helpful and have been there for us for almost 30 years. Any…read morequestions we have are answered quickly and any changes we need are handled efficiently. We love having Greg and the office staff as our "personal" insurance partners for all of these past years.

Once again, kudos to Ryan for unexpected excellent customer service. I called on Friday afternoon…read moreexpecting to leave a message on voice mail. Ryan picked up the call immediately. Although I was just looking for direction on how to search for a deceased relative's policy, Ryan promised to research and call back with the best resource. I didn't expect a return call until th e following week but Ryan called back quite promptly with a contact at their corporate office (who was also very helpful!). Thank you Ryan for such great service, every time!!

Brian gave a quote over the phone, assured me he could get me a policy that would be affordable and…read moremeet my mortgage company's requirements. I just had to work on a few condition issues and call him back. Called back and his receptionist was unfriendly and said he was in a meeting and would call me back. After a few hours I called back and was told by a different receptionist that she would send him an email to contact me. He never did. After a ton of effort and money on my part, he wouldn't carry through. Not trustworthy.

We have been with American Family insurance for a few years and insure four vehicles, a house and…read morethree boats. On September 13 our boat sank at the marina and we immediately contacted American Family. We reported the sinking and then attempted to contact our local agent Tim Lopez, Gig Harbor, WA but American Family forbade him to talk to us. The boat remained underwater for over a week before a salvage company was available to raise her. American Family has refused to cover any expense during the salvage operation or to mitigate any environmental damage or help protect the vessel from further damage. Why? Because they want to collect premiums, not pay out on claims. Approximately, two weeks after losing the boat we received four like form letters that identified the claim and offered to replace our child restraint seat, totally clueless concerning insuring a yacht. We had to burden the cost of raising the boat, some $24,000 and counting. The USCG issued us a warning letter about diesel fuel in the water and the Department of Ecology is concern about the environmental consequences. In the meantime American Family has not done anything to help us and is looking for a way to deny the claim. Ironically, three weeks after losing the boat they assigned a Claims Investigator/Marine Surveyor to inspect the boat on October 6th, timely? He offered no explanation for the boat sinking but agreed they was nothing we did to cause the accident. After one month and counting we received no response from American Family. We have secured an attorney and filed a complaint with the Washington State Insurance Commission who gave them until November 6th to respond. Do not insure your boat with this company because they are incompetent when it comes to marine claims and the many issues involved with the USCG and Department of Ecology.

Tim Lopez - American Family Insurance immediately and efficiently took care of my homeowner's and…read moreauto insurance needs. And, the pricing was excellent So appreciate the personal service and attention to detail

We are State Farm customers for home insurance but not car insurance. I asked about having State…read moreFarm insurance documents regarding a car accident notarized since other party is insured by State Farm and we have State Farm home insurance. Was told that they would not notarize their own documents since I was not a State Farm customer for car insurance.

Thank you Laura for helping me with insurance policy. Now I know I'm fully covered in case of a…read moreaccident .