Follow up. Complaint before was on non refundable deposit. I see after finding my receipt that it…read morewas non refundable. I just didn't recall. Otherwise Carolina Village was likely our first choice; hence the deposit.

From the owner: Specializing in: - Retirement Communities…read more- Retirement & Life Care Communities & Homes-Information Bureaus - Assisted Living & Elder Care Services

My Mother lived on the assisted care side of this facility for a little over two years. She had…read moreseveral falls at night getting up and going to the restroom. The last fall left her with a broken wrist and a fractured L2. The ER discharged her back to Terra Bella. We arrived back there around 7am. I sat with her all day. Not once did the nurse come to check on her during the entire day. When I went to ask about her discharge papers she was sitting in the floor of her office surrounded by patient folders. She could not find my Mother's papers. Not only that but she hadn't even looked to see that she was prescribed pain medication for her injuries. They had also implemented a new program where a member of the staff was assigned to each resident as their liaison. The director had told me a few days earlier that she was my Mother's liaison. Oddly enough, she never darkened the door either. We moved her to a rehab facility to recover. When she was discharged we explored other facilities. This one by far was the nicest looking of all the places we toured. We moved her back in to the memory care unit which states the patients get more skilled care. Here is what happened in the 10 days we were there. The girls that came to assess her at rehab told me they would contact hospice. They did not follow through. I had to call. She laid there in pain for days and I didn't realize it. The highest ranking person on the floor is a med tech. I never once saw the previously mentioned nurse. Not once on that side of the facility. While sitting with my Mom in the tv area I observed a male employee approach two ladies in wheelchairs and put his hand in their crotch (outside of the pants)to see if they needed to have their Depends changed. The movies they played for the residents were war movies with lots of gunfire, explosions and yelling. The residents on this side are 95% female. The male attendants seemed to enjoy them though. I asked one employee if they had transferred her meds because she was so anxious about the move. She told me no, but if I had any on me I could give her one of mine. Two of the male residents pace the floor all day and go into every room. When we said something to the staff, we walked in to find her in her room with the door locked to keep the men out. The thermostat was set to 80 degrees. It was 89 degrees outside on that April day. Food was left on her nightstand for 3 hours after the mealtime. This included meat and cole slaw. They left a PB&J on her nightstand on another day. There were ants crawling on it. One of the female employees pulled my mom up from her chair by her arms, one of which was in a cast. She winced in pain. All of this for a mere $8800 per month for a SHARED room! I will be reporting this to the state of North Carolina. Shame on you, Terra Bella. What a game of smoke and mirrors. By the way, they are on their 4th director in 2 years.

From the owner: Welcome to TerraBella Hendersonville, offering Assisted Living and GLOW℠ Memory Care in a community…read morefamilies have trusted for years. Share chef-prepared meals in the dining room, including Port of Call flavors that spotlight a new country each month, then settle into the library or step out to the courtyard for a breath of mountain air. With a comfortable rhythm and familiar faces, senior living in Hendersonville, NC, can feel like a natural next chapter, not a disruption.

There simply are no words that are adequate to give Carolina Reserve at Hendersonville enough…read morecredit for all they have done for our mother in her last years. Thank you so much. Our story started in the early days of covid 19. Our mother had rapidly declined in the months leading up to the pandemic and a discussion had been on going to try to do the best for her health and safety for a few years. She had started to wonder and had suffered a number of falls while at home, being confused and only wanting to sleep all day and wonder all night. This was exhausting for our elderly father. At this early stage of the pandemic, getting an elderly person into an assisted living facility was difficult at best and impossible in most cases. Mother's doctor suggested Carolina Reserve of Hendersonville (CRH) as a good option, if they would be willing to admit a new resident during the pandemic. After a number of phone discussions, an agreement was made that CHR staff would be sent to evaluate if they would be able to adequately care for her in the pandemic. A residence director and a facility nurse arrived and after a physical and a medical evaluation, lots of questions and a long discussion, together we made the difficult decision that our mother would do best at CRH; they had one bedroom available. We had to agree that mom would be required to be isolated for 30 days; no visitors, only phone calls and talking through the bedroom closed window. Looking back, I think mom actually enjoyed this time. They gave her a wide selection of food and drink, TV and music. It was likely more emotionally difficult on our dad, but discision had to be made. CRH worked closely with the doctor and nurse practitioner to stabilize Mom's medications, routine, diet, activities and socialization with the other residents. While she still needed the professional help of the facility, we were finally comfortable that she was safe and well cared for. Mom stayed at CRH for 5 years. During that time she received consistent high quality of care from a staff that is dedicated to loving each resident and their families, even when it must have been difficult for them. During this time, I was assigned a staff member, as a single point of contact for everything related to mom's care and I would receive calls periodically for updates and a touch base. These calls were invaluable. During the terrible flood from Hurricane Helene, some staff spent multiple days on site to cover for staff who could not manage to get through the devastation to work. This at times, meant that they had to ignore what was happening to their own homes and families to care for their residents. Just like the police and fire/medical responders, the staff at CRH were there, not complaining, but doing their jobs. There are no words to describe this level of kindness and commitment. As with all living things, the end was inevitable and mom passed last month, peacefully, napping in her favorite chair. It was a painful blessing, but she was surrounded by loving staff. Carolina Reserve at Hendersonville had prepared us for this day years before, by documenting our wishes for this moment. We received a loving kind call with the sad news. and the plan was put in action with predefined precision. The correct mortuary, was contacted, the hospital for the correct procedures and documentation and an offer from CRH for anything we needed. I flew to Hendersonville to finalize the business of dying and I dropped by CRH to collect a few of mom's belongings and to say thank you. I received hugs from every staff member, some in tears, and even received calls from staff who had left CHR for other opportunities. This still makes me emotional; such kindness is so rare in today's dollar and cents corporate world. I am sure that other assisted living facilities are also committed to their residents, but i am unaware of any facility that even attempts to do a better job than Carolina Reserve at Hendersonville. With kind and respectful gratitude. John

One of the most stressful decisions is placing a loved one into an assisted living facility. My…read morebrothers and I finally ask our dad to consider that having mom at home was simply not safe for either of them and dad finally agreed that we had to find an alternative. Mom's primary doctor recommended that we consider Carolina Reserve at Hendersonville as one of the best. After a lot of research, we reluctantly reached out for help. Mom has been at CRH for 5 days and it has been a huge relief and a gift given us with their loving care provided to our mom. The entire staff is caring and accommodating. They have a philosophy that all the residence are their family and it shows everyday, all day. In the five days mom has been there she has been working with PT to get her able to walk with a walker confidently. The entire staff work with mom on memory strengthening skills and independence. Mom has even admitted that she like her new home albeit not her real home. Thank you to all the staff at Carolina Reserve at Hendersonville. I know with confidence that this isn't just a job, this is your passion.

Linda is one of the most amazing people you will ever meet! she is so attentive and deeply cares…read moreabout everyone she meets. I highly recommend anyone looking for assistance to finding a senior care for your family member to give Senior Care Authority a call!

From the owner: Senior Care Authority Greenville, SC, is a no-cost placement service that helps you find the proper…read morecare for your loved one. We offer a wide range of services, including Family Coaching, Alzheimer\'s and dementia placement services, Stay-at-home care plans, and Long-distance visitations, On-site or virtual guided tours of facilities. We will answer your questions and provide you with the latest information about senior care in Greenville. We are here to help you through the entire process, from finding the proper care to ensuring your loved one is happy and comfortable. Contact us today at (864) 513-9597. We\'re here for you!

They have a wonderful Wound Care RN. She is caring, compassionate, dedicated, reliable and has a…read morestrong work ethic. Their Administrator, Director of Nursing and Assistant Director of Nursing are dedicated, caring and extremely efficient. I truly believe this is one of the BEST long term care facilities in the State of NC.

We visited this facility while researching a place for our Mom. This is one of the saddest places I…read morehave ever been to. What I saw haunted me after leaving. The residents in wheelchairs were all jammed up around the nurses desk. Some were sitting in their room staring blankly at the wall. One elderly gentleman was in a wheelchair up against a wall facing chairs and equipment. They told us they had a contract with the veterans. God bless any of our veterans that end up in that place after all they have done for their country. Shame on them.