Dr Jacques take her time with you & is very thorough with all your questions . It's nice to have a Dr that's not in a hurry to get u in & out . She's makes you feel that she really cares . I recommend Dr Danna & her office staff are very kind & willing to help you . read more

The one star is for the service, NOT the doctor herself. I see Dr. Jacques for gynecology only (I'm past menopause). This past year has been tough, I understand, because of the pandemic, but still -- it's been over a year since I've been seen. The recent phone call was basically the last straw and I will be looking for a new gynecologist, one where there is NO obstetrics involved. My appointments this year have both been cancelled. I think the latest reschedule goes into next year. This is unacceptable! I like Dr. Jacques very much. She listens, doesn't rush and I've enjoyed having her as my doctor, but these recent cancellations are just too much. read more

I have alot of medical issues and its taken 6 years to find the right "team". Happy to say Dr. Dana Jacques is part of that. Great doctor. Professional, caring, & compassionate. She listens, shows concern and makes an effort to follow through on meds, etc. Her behind-the-scene guru Celia goes above and beyond. Not just in assisting with appointments... but the whole deal. The patience, professionalism and perseverance Celia demonstrates is uncommon (especially these days). I dont have the words to express my gratitude to these 2 ladies, not only in helping me get thru a mini- crises, but also regarding the extra effort they extended to somehow get the cost of ONE of my medications from $3400/mo(!!!) to $16/mo. There are no words. All I can say is that Im very grateful that they are part of my medical "team" read more

I waited 3 months to see this MD ,ONLY to have her cancel my appointment and then offer me an appointment in another 3 months . I am a high risk for ovarian cancer, and I have been experiencing a lot of GYN problems . No one cares. Her office then scheduled me with a family practice FNP and I already have a PCP. Women die because of the inability to receive healthcare . Lucky for ,we the women , I am a healthcare blogger. Don't risk your life with this practice . She will cancel and offer you an appointment in 3 months , so she can cancel again . For reference I am the 11/8/2022 apt she cancelled . You can look up her cancelled appointments and call me . You obviously didn't handle her the first time. Read the reviews . She has cancelled on most people . I see a COMPETENT GYN on the 23rd . We ,the women , have a voice . This is why ,I , as a healthcare provider , blog and make the public aware . Pull her schedule . I was the 8 am appointment . You can contact me . read more

I am so saddened and frustrated about having to find a new OB/GYN. I have been seeing Dr. Jacquez for many years (back when she was in private practice) but since she has been affiliated with Mercy it has all went downhill. I have been having many issues and her care is fantastic. The Mercy facilities for surgery (Coyle) are dirty and gross but I was willing to overlook it because she is so wonderful. So here is why I have to leave. I am having severe issues that my PCP can no longer help me with and so I scheduled an appointment (In March 2020) but they didn't have any appointments until August. In July I get a call that doctor won't be in for my appointment and they need to reschedule me (To OCTOBER 2020) so annoyed and frustrated. So today, I get a call that she yet again won't be in for my end of October appointment and that she cannot see me until the END of December! The poor lady on the phone was so nice and clearly beyond her control but it is absurd to wait 9 months for an appointment with no regard to the patient's needs and what is to say I won't be rescheduled AGAIN? Call the patient advocates to lodge my complaint and be heard and got the runaround. I'm so confused about how they can still be in business with a lack of care or regard for your patients. I have great insurance and can go back to a Sutter doctor but it is beyond comprehendible that I have to give up my doctor for the way Mercy does business. RUN from them if you want decent care. read more

On Tuesday, 6/9/20 I received a message on Yelp from Julie R. (from Dignity Health) who asked me to message her so they could contact me or I could reach out to the Patient Advocated directly. I messaged her on the same date (6/9/20) with my cell phone number and asked her to reach out to me. On Wednesday, 6/10/20 I received a message from Mark W. (via Yelp direct message) who said he sent my phone number to the Patient Advocate this morning and I should be receiving a phone call from them soon. To date, I have not received any communication from anyone. I was hoping that Julie R. or Mark W. would have called me directly versus waiting for the possibility that the Patient Advocate might call me. In addition, I had a voicemail left for me on Tuesday, 6/9/20 from Dr. Jacques' office asking me to call them back because they need to reschedule my appointment. I found this to be very odd because my appointment had already been cancelled, so I never bothered to call back. Then on Thursday, 6/11/20 at 2:25pm, I actually answered a call from Dr. Jacques' office. Katy was calling to reschedule my 6/18/20 appointment. She said the Doctor was not going to be in and she wanted to reschedule my appointment. (Heavy sigh). I had to "relive" this debacle and share with her that the appointment was already cancelled and I included all of the details; then their was silence and she followed up with "I am sorry. Yes you are correct. This appointment has been rescheduled." I also shared with her that I was going to try a THIRD Mercy Medical Group OB GYN's office hoping that my experience will fare better and I had an upcoming appointment already scheduled at this office. She chimed in and said "Yes I see that here." She had absolutely no clue as to what was going on. Again, another example where things appear to be disjointed read more

What a nightmare. Arrived 15 minutes early because i was a new patient and noticed she was 45 minutes behind... no biggie. Finally get checked in to wait another 30 minutes and no doctor in sight. We ask how much longer and they said about 15 minutes. 20 minutes go by and at this point I'm getting dressed because i need to get back to work and so does my husband. I asked the receptionist if she's always running behind because 2 hours is a bit excessive, was told she does. Will be switching to Sutter because this place lacks care. read more

Dr. Jacques is wonderful! She spends time with you to answer all of your questions and never rushes you out of her office. Yes, sometimes the wait is a bit long, but she is worth it. She performed my hysterectomy and helped me with getting me on the right HRT. I would encourage you to make an appointment. read more

Dr. Jacques is probably the best ob/gyn ever, but the office staff is not so hot. You can wait on the line to make an appointment for an hour or more and then a robot voice comes on and tells you to call back later - day after day. As a matter of fact, all they can talk about (the robot), is how to prepare yourself for a visit with COVID, over and over. read more

I've been seeing Dr. Jacques for about 3 years and I've always been happy with the level of care I've received. She has a great bedside manner and sense of humor. She always makes me feel comfortable and her staff seems pretty professional. I've never had a long wait time and she spends a lot of time with her patients - being thorough. I have no complaints and think she's pretty cool. read more

Dana Jacques, MD - Beautiful entry. - Obstetricians & Gynecologists Near Me - Folsom, California

I've been going to Dr. Jacques for about two months now. So far I've been very impressed. Dr. Jacques has a lovely bedside manner, the girls at the front desk have always been polite and I really enjoy her automated Patient Fusion website, where you can log on and see your lab results, diagnoses, etc. Super convenient. My first visit, I had to wait almost an hour to be seen....a wait like that can get a little irritating for an already-high-strung pregnant woman, but it was worth it in the end....the doctor spent a good 35, 45 minutes with me, so I felt like the end justified the means. Since then my waits have been considerably shorter. I'd definitely recommend Dr. Jacques to any woman looking for good care! Oh, and I'd like to add: I was very impressed when Dr. Jacques wrote back to me almost immediately on a Sunday when I emailed her frantically regarding some test results I'd received. I didn't think doctors did that anymore -- respond to patients on a weekend, and so quickly at that! -- and I was VERY impressed. read more

Hands down!!best doctor ever!!!She delivered my baby through soo many complications and now seeing her for the second time for my second!!She listens,takes care excellent care of you and always there.so committed to her patients because she makes sure she delivers her patients.She tries her best!!I would highly recommend her!! read more

I appreciate everything that Dr Dana Jacques has done for me and is continuing to do for me. She goes above and beyond for her patients and thoroughly ask questions and answers them in a way that you can understand. She is patient and genuinely cares and makes you feel like your more than a patient but a friend. I highly recommend! read more

I just love Dr. Jacques. She is very experienced and polite. It was my first pregnancy that's why I was scared n confused to choose my doctor. I found her on yelp and lucky that I chose her as my doctor. She is a very good listener and explain things very well. She made me so comfortable as I was scared because of an earlier miscarriage. I like their online patient centre to check test result, appointments and summery of visits but still they called me as soon as they got my results and explained if they normal or increased and what I need to do to control that. They also called whenever they send prescription to my pharmacy. Front desk girls n nurses are also very kind n polite. They never left me in confusion. My little champ is almost one month now n I'm very happy to have him. Thanks to Dr. Jacques n I highly recommend Dr. Jacques to everyone. read more

I saw Dr. Jacques for my prenatal care last year and couldn't have asked for a better doctor. These days I feel like it's hard to find an OB that will actually be there to deliver your baby. Dr. Jacques prefers to deliver her own pts. I am so grateful for the time and wonderful care I received from her and her office. I also would like to add her office offers this awesome genetic testing called panorama which is amazing if you are anxious to find out the sex of your baby!I would recommend her to all of my family and friends. If you are looking for someone that will spend that time answering your questions and seeing you as a individual person and not just another pt definitely come see Dr. Jacques! read more

Dr. Jacques is the most patient, kind doctor I have ever met. She has been my doctor for the past 2 years and has taken the time and answered all my questions at every visit. She is extremely knowledgable and has the best bed side manor. I recently had to have surgery for a female issue that was very scary for me- she was extremely comforting and empathetic and met with me before the surgery and reassured me that everything was going to be okay. I recommend Dr. Jacques to anyone who is looking for an ob/gyn. read more

I am so grateful to have found this wonderful lady MD. I needed to find a Dr who specializes in menopause issues and Dr Jacques has been fabulous in helping me with this and performing a D & C. She seems to genuinely care and is reassuring, clear, patient and knowledgeable. The team working with her are great - especially the the two young ladies, referred to as M & M, who welcome you and check the basics with you first - yet like a previous poster said regarding this practice, the only thing that looses them a star are the paper thin walls that mean you can hear everything being said. Its OK when you know its just other women but even so a little intimidating. I do also find the need for two websites being used to communicate with you a bit of a pain as I can never seem to get into one of them but in general its a useful aspect of the practice. read more

Very nice clean place however I wasn't able to be seen until 1hr. After my appointment. This is unacceptable due to the fact that no one offered an explanation or unapologetic for their truancy read more

I really love Dr. Jacques, but I wish she never went over to Dignity Health. They are horrible!! Ever since she switched, customer service sucks and no one is ever available to discuss any billing issues. And with Dignity Health, there are a lot! They are the WORST at billing. There's not even a phone number you can call! They tell you someone will call in 2-4 weeks (yes, I said weeks)!! read more

I'm updating my review for Dana Jacques, MD. Since my (last/first), review of Dr. Jacques office & her Medical group Mercury Medical reaching out to me via email, Yelp and WebMD. I was very pleased to see that they we're actually going to work with me and try to resolve the $3300 in lab requests (requested), from Dr. Dana Jacques herself, for 3 pap smears! Well, it was all a big façade! What I'm saying is they purposely reached out to me on social media under Web MD and to my email in a attempt to try to look like they were being responsible and doing their part for them using a lab that charges $1100 per Pap smear for a regular routine women's yearly OB/GYN check? Now I'm even more upset and feel taken advantage of! So let it be known to every woman out there in the Roseville, Rocklin and or Sacramento and surrounding areas... these doctors and Dr. Dana Jacques and Mercury Medical Practices in particular do not discuss with you and do not care about using overbilling and excessively over charging labs, to order up tests that are hugely inflated and putting women (working women with good insurance that we pay handsomely for each month out our paychecks), like myself in financial hardship situations! Never in my life if I ever paid $1100 for a Pap smear, let alone 3 at $1100 =$3,300 dollars? Again this from when my first Pap smear came back abnormal, the 2nd Pap smear came back better but still slightly abnormal and the 3rd was ordered and it came back normal! Is this a very corrupt system! Are the doctors (and maybe even the staff), are getting kickbacks from the lab and putting the money from Quest Diagnostics in the ordering Doctors pockets? Current situation is that a very nice lady by the name of Sue Bear, Principal Patient Acct. Asst., Otpum 360 reached out to me via email. She quickly passes me off to Mandy Kaur (MGR) at 916-379-2804, Tania Navarrete (Lead) at 916-379-2862! I spoke with both of these ladies and Tania seemed to be concerned and willing to help and then after weeks of not hearing back from any one of the 3 ladies I placed yet another call (3 calls in all) and spoke with Mandy, she was beyond rude and completely disrespectful, telling me that the lab is responsible and that they would be calling me and that they no longer have any kind of responsibility nor will should I be talking to them and I should only be talking to Lab. I'm OK with that only here's the problem nobody's ever contacted me, so why would you reach out to me on social media (so that you can look like you reached out to me and that you guys are good guys & not the responsible party to try to resolve the situation when obviously you do not want that)? By the way my insurance paid 80% of these highly inflated and purposefully over charged to patient lab bills, so if you would like to know WHY all of our insurances (whether it's medical, auto or other...is so incredibly high), it's because of doctors offices, Dr practices & Labs, all working in cahoots together over billing and overcharging hard-working middle-class and upper middle-class people like us that CAN afford insurance and that's why we are a INSURANCE POOR SOCIETY!!Who is auditing the charges the doctors offices and labs are charging us? How come the doctor isn't disclosing to us in our doctors appointments how much our labs are going to be when they're excessive & ordered by the doctors themselves? Please tell me that you don't have enough office stuff because that's never been the case in the 50 years I've gone to the doctor! There's ALWAYS plenty of admin and financial people that let you know that you own money, so how come some of these people can't come in to Dr. appointment or after appointment to tell us how much our labs are going to be or any other procedure that is recommended by the doctor in excess?? Ladies don't use Mercy Medical and or Doctor offices (such as Dr. Dana Jacques), that never get back to you when you inquired initially, all those times ago when you first got the bills of your labs and you ask your doctors office if they will clarify and help you figure out why you're being hugely & excessively overcharge for a simple yearly women's check & Pap smears! read more

Met with Dr. Jacques for the first time and I was nothing short of impressed by the entire visit. The office is well kept and updated and the staff members I had the pleasure of meeting were all friendly and helpful. Dr.Jacques was prompt, studied my medical history before my appointment (never had a doctor so efficient and thorough), caring and quite generous with her time and knowledge. Choosing a new doctor is such an important decision, sometimes even a little nerve wracking. With that said, I feel completely confident with my healthcare in her hands. read more

Please do NOT choose this office or this doctor. We waited two months for our appointment to meet Dr Jacques. That's how long the waiting list was just to see her and have her as our birth doctor. On the day the appointment finally came we got a phone call message early in the morning that said the doctor was "not unavailable" for our appointment and we had to call them back. When we called the office and asked what was going on they wouldn't tell us why the doctor couldn't see us, only that we had to reschedule. We asked when we could meet with the doctor next and they told us it would be in another month. What?!! My wife was now almost 25 weeks from waiting so long, and now we were being forced to wait another month? We asked if we could just speak with Dr Jacques over the phone quickly, just so we could ask some questions and get some reassurance. My wife had some minor issues we hoped she could answer. They told us they would send her the request and call us back. They never called back. We called back two days later and asked about the request, they told us Dr Jacques was not available for a phone call and we still had to wait a month. We asked if Dr Jacques got our request for a phone call and they told us she was aware of it and how long we had been waiting to meet her, but she still didn't return the call. We then pleaded with them to get us a closer date. My wife still hadn't spoken with her birth doctor yet and now at close to 26 weeks were approaching the time when other birth doctors don't accept new patients. It wasn't our fault the Doctor cancelled the appointment we waited 2 months for right? Why couldn't they just fit us in for a few minutes? How hard was it to get a quick phone call from the Doctor? We asked if they could send the Dr another request for a quick phone call and to try and get a closer appointment date. They said they would send the message to her and would try and find a closer date for us and would call us back later that day. They of course never called back. We called the next day to get a status update. They told us the same thing, the Dr got our message but was not available, and they had no openings again until another month. We finally gave up and began the search for another birth doctor. It was stressful since there were no options in the Roseville area, and some of the doctors were not accepting new patients with my wife now at near 26 weeks, but eventually we found a Doctor willing to accept my wife in Folsom. The office and Doctor were soooooo much better and responsive. When we told them what happened they couldn't believe it. How could they treat a new patient that way? In a way I guess we are now kind of glad Dr Jacques and her office were so unprofessional since we got such a great birth doctor in the end. But I would hate to have anyone else go through what we did. It's simply unacceptable and unprofessional and frankly terrifying to get stuck in a situation were they simply don't care enough to make things right when they mess up. Please avoid Dr Jacques and her office if you can. Go to the Folsom office, you will not regret it. read more

Dr. Jacques is an excellent physician who is very gentle and compassionate as well as a great diagnostician. I saw her for abnormal bleeding and she ordered as well as performed appropriate screening studies that showed endometrial cancer. She referred me to a gynecological oncologist who performed the surgery. Fortunately, although it was an aggressive cancer, it was caught in the early stages due to her excellent diagnostic skills. She literally saved my life, and I will always be very thankful to have found her! read more

My original obgyn retired and Dana Jacques"bought" the records. I took my daughter to her and Dana was very impersonal...didn't get to know her and made her feel uncomfortable in her office. When my yearly checkup came, I asked her if my papers and my daughters papers could be transferred to an office near our home. Her secretary advised me there was a charge..I asked her about doctor to doctor...they still advised me there was a charge.When i went to my new obgyn...they requested the records and told me there was not a charge from doctor to doctor.Dr Jacques still refused me records until I paid for them. They nickle and dime you and don't care what other doctors are doing...like they really need the money and care about the money verses the patient. I would not reccommend her to anyone ever! read more

I was totally unimpressed with this office. First I waited for over 2 hours to be seen and the whole time the girl at the front PON sat there slouched in a chair and I heard her speaking about patients like it was no big deal. Second when I was finally roomed I waited for another 45 minutes for the dr. to come in. The only good staff member there was a girl externing named Amanda. She was polite, kept checking in with me and seemed to be the only one who cared, and for someone who doesn't even work there seemed to be doing everyone's job. If Dr. Jacques had any sense she would hire her and get rid of the other two girls who actually work there who seem to be only interested in what they are eating for lunch. Very unprofessional and would not recommend this office to anyone. read more

I waited for 2 months to see this dr. as a new patient. When I got there, I waited 2 1/2 HOURS while she chitty chatted with the patient in the next room. I could hear her. Her staff kept coming in apologizing. The gal that came in after me LEFT. I could hear her laughing and talking and going on and on and on, while I'm waiting in the next room. I stayed, because I wanted to see just how long she was going to leave me in there, and 2, because I felt she needed someone to call her on her crap. She wasn't even surprised that the other person left. I literally asked her, so did you deliver their baby or what? What made her time so much more valuable than anyone elses? I'm still hot about it. read more