I like the staff and they have several providers to see people in emergencies so I don't run out of meds. I have gone to other offices where they would not fill out paperwork, but this office did. I go for mental health but i sent over a friend for Suboxone, she said the treated her like a person and not like an addict read more

The front office staff is kind and welcoming, always greeting patients with a smile. The providers are both compassionate and knowledgeable! read more

Unprofessional don't begin!! My son is cold turkey off suboxone because they said his insurance hasn't paid. But it was their billing portal that was down for 2 weeks. Never apologized or nothing.. never made him another appointment.. nothing!! People don't bother it's all about money regardless of your health!! Pissed off mama!! read more

I thought the team was great during the pandemic and the precautions. I telemedicine talked to the physician from home.. $230.00 as I don't have insurance. I was grateful to get medicines filled. I'm on a 13 week travel assignment and called to get refills as I am out in 4 days.. I was told I had to come in for a visit. I literally paid $230 for one 3 weeks ago and am working at a hospital helping the pandemic in another state. They won't refill my meds.. it was just a let down there isn't follow ups or reminders up front. Especially when you e been taking medicine for years and literally can't just cold turkey stop. I have no idea how I am to refill my medications and it's horrible business to do that. Especially as a behavioral health physicians office. read more

Around this time last year, I reached out to this office to set up an evaluation. I was immediately prescribed medication. Not knowing anything about the medication or much about neuroscience, I began taking this medication as prescribed as I trusted my provider to guide me. My visits with the provider were always very short. The office seemed very odd to me - it almost had the look of being vacant. The medication worked great at first but as my body got used to it it became less effective. The provider just kept increasing my dosage and adding more medication. I finally expressed my concern with my sister who is a family practice physician and she suggested I go somewhere else as these medications seemed inappropriate and were likely building dependence. I'm now seeing a different psychiatrist and am now on medication that is appropriate for me. My new provider with a different practice listens to my concerns and works with me to ensure I'm not only healthy now, but that I can maintain without creating dependence. In summary, I do not recommend this practice as it seems like just want to see as many patients as possible and prescribe as many meds as possible to create dependence and take your money. Please talk with your primary care physician if you're seeing anyone at this practice or any other practice that's making you feel a little uncomfortable! read more

The WORST experience in Mental Health I have ever received. I've been a patient for more than 2 years. I've been lied to, given endless excuses, dismissed, ignored and treated very rudely. They charge for every little thing including medicine authorizations, as well as filling out anything on your behalf for disability, etc. They do this along with other services for cash only, saying Insurance won't pay for them when I called Blue Cross and in fact they do pay, Dana Wiley's office is just lazy and won't do the necessary work to get anything done. I recently had to keep asking them to complete a form for disability they rejected the first time for over a year and never did it. This second time it was incompletely fill out knowing it is needed for disability they held onto it for six-months before looking at and making up every excuse when I brought it to their attention. They have cancelled numerous appointments without notifying me, disrupting needed medications causing me to go without for months at a time. They charge for services you do not receive and the amounts change on whem, they can never directly tell you the cost when charged in cash before hand. They don't return important calls, won't answer questions leaving them unanswered. They only care about your money and once it's received make it very clear they want nothing more to do by ignoring and dismissing you. They neglect to send in requested information to Social Security Disability. These people are LAZY and CARE IS HORRIFIC! DO NOT TRUST THESE PEOPLE! THEY ONLY WANT YOUR MONEY, THEY DO NOT CARE ABOUT YOU! I have given them chance after chance and it's always the same outcome. THEY HAVE NO PROBLEM being FAKE AND LYING to your face! THIS PLACE EXPLOITS YOUR MENTAL HEALTH FOR THEIR PROFIT, OFFERING NOTHING MORE!!! ANYONE, WHO HAS LEFT MORE THAN ONE STAR AND A POSITIVE COMMENT, OBVIOUSLY IS PAID TO DO SO OR IS EITHER AN EMPLOYEE OR A FRIEND! THIS PLACE IS THE ABSOLUTE WORST AND I'VE BEEN IN THERAPY SINCE 1994! YOU'LL GET BETTER CARE FROM STRANGERS ON THE STREET!!! read more

Worst practice I have ever experienced. Nurse practitioner here gives false information, does not listen to you, and makes fun of patients. I needed to find a new provider here in South Carolina after moving from my home state so I figured to try this practice out. When seeing the nurse practitioner, I told her the medication I have been on and just needed a refill with a certain quantity so my insurance would cover it, she told me that she understood. The next day I realize she sent in the wrong prescription. After TWO WEEKS of playing phone tag because no one from this office answers the phone, I get ahold of someone and they inform me that it is "not in their practice to prescribe 90 day supplies of medication" regardless if you have been on it before or not. I asked why this nurse practitioner did not know proper office protocol and told me that what I asked for was fine and the lady at the reception desk turned very rude toward me. Also during my visit with this NP, she proceeded to tell me that school and professors were dumb and that hearing voices in my head was "stupid". This comment alone should of told me to walk right out and never look back. read more

I have been coming to this practice for years and never had a problem with any of the staff. They help me get my meds and don't just change them like some other doctors do. Since they can do telepsych it saves me time and gas. I was having some family problems so they had me see one of their therapists and it made all the difference in the world!! read more

The reviews are correct about the receptionists being unprofessional and rude. Would not recommend this practice.

I was recommended by a doctor to see Dr. Dana Wiley. I called the office two times to make an appointment and left messages, but never got a call back. I called again and was told that I needed a referral to get an appointment. Any time I spoke with someone answering the phone at Dr. Wiley's office, they were unprofessional and rude and it felt like they were hanging up on me at the end of the call. I had my primary care doctor send over a referral. A few days after getting the referral and a few weeks after first calling Dr. Wiley's office, I called back for an appointment and was told that it wasn't looked at yet. The following week my primary care doctor's office called to tell me that Dr. Wiley's office rejected my referral. I called Dr. Wiley's office to find out why my referral was rejected (never had this situation before). The person answering the phone said she could not tell me the reason for rejecting the referral and that the information was shredded two days after the rejection. Not sure what's going on as Dr. Wiley seems like a very good doctor from the reviews, but there are a number of very negative reviews relative to his staff. Sounds like Dr. Wiley does not see all of the negative reviews or doesn't care. As someone who was a managing partner of a large office, the behavior of people in the office is a direct reflection on the person who heads up the office. If Dr. Wiley cares about this feedback, I would welcome a call back relative to this situation. read more

I agree with a review that I just read. I have found the staff to be pretty useless. I have requested time sensitive information from Dr. Wiley and allowed him plenty of time to complete it, however he did not complete it prior to my deadline and I was denied an appeal that I desperately needed. I lost it because I couldn't verify how long I had been under Dr. Wiley's care. This resulted in the loss of a $5000 scholarship that I needed for college. Oh and I still had to pay the $25 fee for him having completed this three sentence statement. I could have typed it and prepared it for his review myself! I also have to see him monthly for a prescription that I've been on for a year. If he was truly looking out for his patient's best interest, he could (as a pharmacist told me) write out three separate prescriptions (this prescription will not allow refills) then I would NOT have to go in monthly for this revolving door of treatment. I could actually go in quarterly instead. My Mom has made it clear to them that we have a financial hardship and this could help us out tremendously. I have clearly been on this medication long enough to see that it is working properly. I've had no problems on it. There is no reason, other than it's more money for him, for me to continue monthly visits when I simply walk in and walk out, just that quickly. Last thing, Dr. Wiley has me on medication that requires the doctor to make a call to insurance annually, so that it will be approved for the next year. My Mom took in a letter that came from insurance, one that directed us to take it to the doctor and have them call a number. She did this and was told that they don't do it that way. The lady told her that we should take the next prescription to the pharmacy. When insurance denies it, then the pharmacy will send paperwork to them and THEN they will contact the SAME number that's listed on this letter at that time. WHY would you do that?! That is stupid!! If you go ahead and take care of this matter NOW then guess what, I will not have a delay in receiving my medication and possibly go without it while you're putting it off. Oh yeah and she made sure to remind my Mom that we had to pay $30 last year for the approval, so we will owe it again. I am unhappy with their practices, it's money and more money all the time. My Mom has doctors that give copies of records and even write statements signed by her doctors and that they NEVER charge her for. I realize that they probably have tons of requests, so maybe charge something, but a fee that is minimal. Simply ridiculous! read more

I'm very grateful for Yelp and these Reviews. I have been very discouraged by the lack of available Psychiatrists in the Clemson, SC. I had called at 1 point someone in this office answered the phone. So, I was going to make an Appt for my son. But they told me he had to call & make the Appt himself due to his age. They have found students will show up better for Appts they set themselves. My Son has social anxiety. But 1 of the reasons we were seeking the help of a Psychiatrist. When I 1st started searching there were very few options listed w/reviews online available. So, I told my son to phone this office. He phoned & phoned, & then I phoned, and phoned. I started thinking I must be doing something wrong. But no, we were dialing the right number. This went on & on. Until finally, I have found these reviews. These reviews definitely help give me a much clearer picture of why our calls were going unanswered, ANY messages we left, not returned. I am appalled to hear about the kinds of severely emotional and financial damages you all have suffered at the hands of supposed Professionals! I find it especially disturbing that they are advertising that they provide experienced Professional Care, in a safe professional manner from trained Professionals. I would have been sending my son, a young adult in an unfamiliar city, already feeling vulnerable, to attempt to receive quality care, from Professionals with Integrity. It does NOT sound as if THAT is what potential patients would receive here. So, we WILL be taking our business elsewhere! And we want to say a sincerely, extremely grateful thank you for ALL who took the times to write these detailed reviews about your experiences! I find this kind of information priceless when it regards the welfare and PROPER care of my Son! And, I shudder to think how many other innocent Students were sent to this office by worried parents praying that there would be Professional people who could be trusted to care for their children as well only to be as disappointed, potentially suffering damages and weren't able to find where to submit reviews. I would prefer to have him drive 200 miles back home to see someone we can trust if necessary! But, he won't be going there! Thanks all of you for taking the time to warn us! You ARE APPRECIATED! I pray that you were able to get the help &/or assistance you needed, & are having a much less difficult time now. God Bless! read more

Was referred here by my school, and was assuming I would be seeing Dr. Wiley himself after years of ineffective medications and ineffective counseling. I was seen by a psychiatric nurse practitioner who barely listened to my medical history or the concerns I voiced. He just added a super expensive new medication to my regimen. He failed to mention that I could get a Rx card for a discount, or that the trial pack he'd given me wasn't even at a therapeutic dose, so I wouldn't see results in the 2 weeks I was on the trial. The clinical psychologist I saw was fine, but the office will charge you for any paperwork you require to leave the office (like the accommodation letter I needed for school). They also over-billed me for my copay twice, and I have now been given the runaround for several months trying to get my refund. I never actually saw the psychiatrist the practice is owned by, and the office staff have been relatively useless. The whole office has been a scam in my case and I would not recommend it to anyone. read more

I was a patient here for close to 2 years or more and they treated me so bad and told me I wasn't allowed to come back all because of my counselor misinterpreted something I said so therefore I was told to not come back. There was no Dr. in the office at the time just this counselor, office staff and myself. About a month later I received a certified letter stating that I have been removed from their office and to seek another physician immediately because my meds were due to be refilled. Great Dr and staff, NOT!!! read more

I should've listened to the reviews. Probably the most unprofessional psychiatric practice I've ever had the misfortune of dealing with. I left a multitude of messages trying to get the nurse practitioner to call me regarding a pre-authorization for my insurance. She never returned a single call. Then, when I called and left a message saying I would not be able to attend my appointment, I was billed for a missed appointment anyway. The front office staff is the very definition of rudeness. They talk to each other rather than attending those waiting at the window. They don't respond to questions asked. They take much, MUCH too long to do even the simplest tasks and keep long lines at the window. I have been given an appointment that was to occur before the office was even open, and then when I'd waited for over half an hour for the door to be unlocked, the opening time came and went, and no one bothered to unlock the office door despite a line waiting at the door. Someone had to knock on the door, and then we were treated as though we'd inconvenienced them. I will pay them off and NEVER darken their door again. Trust me, these reviews are accurate. It's a true shame that we can't get decent psychiatric treatment in Upstate SC. read more