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    Dana's Pro Trucking

    1.0 (1 review)

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    3 years ago

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    U-Haul Moving & Storage of New Windsor

    U-Haul Moving & Storage of New Windsor

    (14 reviews)

    Taking liberties, while using the app pick up reservation feature, I was asked to enter an…read morealternate contact information, this seemed like an invasion of privacy however it was optional so ethically I found that to be acceptable. To my chagrin, I was told by helpful staff that providing an alternate contact was mandatory and that I would be denied service. I explained the inconsistencies in policy and how I believed the policy to be unethical. I find this alarmingly shady to say the least and I am uneasy about continuing conducting future business with the organization. Inconsistent policy within an organization is a red flag that will most likely result in abandoning a business relationship with U-Haul. It's brand is now tarnished and only through re-establishment of proper sound policy aligned with their online operations will allow me to continue future engagement with U-Haul. Micha, the general manager was most helpful in her endless pursuit and dedication to ensure my satisfaction while preserving her own integrity and further protecting the sanctity of corporate policy. She would be the soul reason I would ever consider continuing a proper and ethical business relationship with U-Haul. There are far and few like her, utilizing the ability to create a harmonious work environment and creating a foundational bridge between client and service provider. Kudos to her standards of excellence!!! Bravo Micha thank you for your tremendous service. Good day (also didn't appreciate having to take pictures, made me feel like I was working for the company itself rather than a valued customer, just another example of liberties taken)

    Had a guy on the 800 U-Haul CALL CENTER David( I think that's what his name was ) tried to scam me…read moreout of 30$ -per vehicle quoted up charge over what the facility price has listed on their trucks . And he kept asking for my credit card .. I'm reporting this to U haul . This happened with the call center only , not this place I'm reviewing . Now aside from that this facility located on Route 32 in New Windsor has been our mainstay for renting trucks and we never have had any trouble . I wish there was a way to contact this brick and mortar directly than deal with apps or the 800 call center .. It's large & dedicated to UHaul business only . This time have to recognize Nicholas as being very efficient and we were able to get things done with his help in a positive, friendly experience . The lady working there too was very nice but Nicholas took care of us renting and returning . Still 19.95 for little truck and it was very clean .

    Dana's Pro Trucking - truck_rental - Updated September 2026

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