Manager was abrupt for mis understanding poor business will never rent truck there again rented…read morethere for yrs any manger that acts like that rude should be removed stated there for 8 yrs business must be at a decline with a week mind main office must hire tic toc employees very poor service upper management should see as they say u get what u pay for

Save your TIME and MONEY, there are other options! I ordered and paid for a trailer hitch install…read moreat this location. Purchase and appointment was made on U-haul site and confirmed via e-mail. The evening before my appointment, car was dropped off, but I was told that my order wasn't in the system and they didn't have my hitch in stock. I asked for the manager to call me the next day which did not happen and when I called for an update I was told that the trailer wouldn't arrive until the following week (a week after my appointment). I encouraged them to find a solution (ie. have a hitch overnighted) as I needed the hitch for a weekend trip. No initiative was taken and no care was offered. Customer service is polite, but inept. My husband and I each called the 1-800 number and were transferred to various departments (at over 2 hours of hold time - I timed each call) no one offered the least bit of help. We finally had to throw our hands up and rent a car with a hitch for our trip. Getting U-haul to reverse the charge was also a process. I wouldn't trust this company to sell me a cardboard box, much less a trailer hitch or moving truck!

No working fridge, no working door, no working television, half empty & leaking propane tank, the…read morelist goes on and on. I don't even know where to begin. Our friends rented from this place a few weeks ago & had such a bad experience with the camper having so many issues but we gave them a chance anyways because we have owed campers and know that sometimes things happen. The reviews were good & the RV itself looked nice from the photos... we were very naïve. We got to the rental place & no one there even knew what camper we were there to pick up I had to show them my reservation on the RVeazy app. The gentlemen then brought us over to the camper and did not initiate any inspection which is required when renting on Rveazy so I went ahead and did it myself. There was a very significant amount of physical damage to in exterior and interior of the camper but all in all it looked decent enough and we wanted to get back on the road. By the time we got to where we were going, set up & started the generator & propane we noticed quickly that the fridge and freezer were not getting cool whatsoever. We gave it over 2 hours and then I contacted Wendy to let her know that it was not working and we also realized that the camper door did not latch shut either. She told me nothing she could do until the morning when her mechanic could call us back. We therefore went from 5pm to 11am with nowhere to store our perishable goods. When her mechanic called us the next day he requested photos and videos of what was not working that we provided immediately to him & to Wendy. We kept as much as we could on ice in the coolers we brought it in but that could only do so much in 80 degree weather. So now we were out $100 worth of good, could not get the camper door to shut or stayed closed and when we thought things could not get more frustrating my daughter went to go sit at the kitchen area only to have her leg stabbed by a nail sticking out of the wood behind the kitchenette. After we saw what happened we looked at the wood to see DOZENS on nails and staples poking out and we were furious at this point. My husband went to check the generator and propane tank to just to realize that we had already gone through almost the entire propane tank in less than 20 hours which is absurd. We took it off and immediately could smell that it was leaking so we contacted the company again and they gave us the run around how the tank they gave us wasn't full because they just added it to our reservation for free which was false because there is an added $25 for propane on our rental agreement. We had to not only drive 40 in away from our camp site now to get food for us and our daughter but also to have to purchase a new propane tank. All all in this was a nightmare and the only thing that made it worse was Wendy the owner gaslighting me the entire time and basically saying we don't know how to use a camper and we should have kept our food in the cooler inside out car so it didn't go bad. Keep in mind, I made her aware of our food spoiling on Friday around 8pm, only 4 hours into our rental and she waited until Sunday when I requested money back for the propane she charged us for that was leaking, the propane we had to go out and buy and for some of our food that went to waste due to her fridge & freezer not working and her response to me was atrocious. She DEMANDED I send her photos of our food in trash bags that we had to throw out, and to send proof to her of the injury to my daughters leg. She also said "well from the photos and videos you sent on Saturday of the fridge not working and blinking there was not much food in the fridge to begin with.".... YEAH BECAUSE IT ALL WENT BAD AND WAS IN THE GARBAGE! She is a diabolic and dishonest person to say the least & I am writing this obnoxiously long review to WARN ANYONE thinking of renting from this company or from Wendy on RVeazy in Walden NY to stay away and please save yourself a huge headache and a lot of money.

What a great experience. This was my first time renting a camper. Wendy was amazing. Everything was…read moreset up for us when we arrived. The trailer was absolutely perfect for our needs. It was clean and everything we needed was there. Wendy was always available if I had a question. Whenever we are back in the area, I will always rent my campers from Wendy.