Lorena office manager greeted me very good and was very nice. The location is clean and spacious…read more Very nice and was greeted even before the service this funeral home was very good. The prices was amazing and I recommend this funeral home to whomever.

In the past 2 years I have used their services twice. I am very thankful as on both occassions…read morethey were caring and helped me, family and friends during what was a most difficult time. Mark Van Rees, Lorena Chacon and the rest of their professional team did an excellent job.

I would strongly advise everyone to stay away from this company. I signed a contract for funeral…read moreservices but decided to cancel within the 30-day cancellation period. I was instructed to bring in a written cancellation letter with a wet signature, which I personally delivered on May 8th. I met with Bryant, who accepted the letter and assured me that my refund would be returned to the credit card I originally used for payment. I fulfilled everything required on my end. Seven days after submitting the letter, I still had no response -- no emails, no calls, and no refund. I contacted their office multiple times and received no answers. I texted KerryAnn and Sergio,, who were all very responsive when selling me the service, but suddenly disappeared once it came time to process the cancellation. On Monday, May 18th, I finally reached Bryant, who then changed the story and told me I would receive a paper check within two weeks instead of a refund back to my card. Why should I have to chase people just to get my own money back? He also said he would call me back to see if their office could still refund the money directly to my credit card -- of course, he never called back. I called again on May 20th, and once again no one could help me except the receptionist, Daphny, who had no answers. They are playing with people's emotions during an already difficult time. This is not a pair of shoes I purchased -- these are funeral services tied to emotional and financial stress. I truly feel that once I decided to go with another company that was significantly more affordable, they simply stopped caring. Now I've been left with no choice but to contact my bank and attempt a chargeback for the funds withdrawn from my checking account, and I still don't know how long that process will take. This experience has been extremely disappointing and unprofessional. Please be careful before doing business with them.

I Helped my sister arrange her sons funeral. I don't know how people plan a funeral by themselves…read morewhen they're in so much grief. But Forest Lawn Funeral Home made all the arrangements easy. Joanna and Deidre were very helpful and kind. You may have seen their big pyramid from I-595 it's really a beautiful place, elegant and professional . We had one issue that needed to be addressed: I was shocked when I walked into the service, there were tall tables of Sports Displays at both ends of the coffin??? With a stuffed doll, a basketball , trading cards etc?? My friend, the mother said What is all this junk? We were in shock but late at arriving so there was nothing that I could do to have them removed. The sports displays might've been appropriate for a child, even a young teen. But not for a 30yr old. There was another display in the lobby, with basketball keychains- great if it were a 8yr olds birthday. It looked really tacky for a man's funeral. We were never asked if this was something that we needed because the answer would have been NO!! It looked tacky and out of place. The following day The funeral home called to follow up. And I told them my dismay - they apologized. But it's not something that you can undo. I did thank them for all their kindness and making the event easy, when it was such a terrible situation and untimely death.

The value is ok and the 2 ladies were helpful at the time of need. They follow up and communicated…read moreeffectively with documents. Thank you on my mom's behalf.

Every glowing remark I read that helped me choose this option is EXACTLY what I experienced. The…read morefew negative reviews I read were obvious outliers - people who had other issues completely outside the scope of cremation services. What I experienced was professional, thoughtful and sensitive. I highly recommend CSA.

I highly recommend Sunshine Cremation Services. We are far away from Florida, but in our time of…read moreneed and not knowing what to expect, Lily had a calming effect on me and with straightforward common sense took care of all necessary arrangements. She is a kind and compassionate woman, and very professional. Lily treated me with respect and kindness and did her job in a dignified way. I can't thank her enough. I also found that it was affordable. They will not take advantage of a sorrowful situation and will choose the best options for you. Everything was taken care of in a timely manner. I also thank Bailey for her assistance; she is a kind and compassionate woman and very concerned to give her assistance.

Sunshine Cremation made everything easy when my husband passed away in a tragic accident while in…read moreFlorida for a vacation. Communication was excellent and they handled everything quickly. They allowed me to make arrangements for friends to pick up my husband's remains to bring back to me in Ohio. I highly recommend their services.

If I could give zero stars I would. I truly hope nobody else ever has to go through what my family…read morehas endured with this funeral home. It has been five months since my mother passed, and we still have not received her ashes. Throughout this time, I have been given nothing but excuses, misinformation, and outright lies. I was told the ashes were sent without a tracking number (which is impossible, as every mailed package has tracking). Later, I was told they were sent through DHL, yet DHL confirmed they do not ship human remains or ashes, and they had no record of any shipment under my name. In other words, the ashes were never sent. This man has repeatedly promised to email me tracking information, but somehow I never receive those emails despite receiving his "test emails" just fine. He dodges phone calls, ignores text messages, and has shown zero compassion or accountability. Even after I mentioned getting a lawyer involved, he refused to reach out. No grieving family should ever have to deal with this level of disrespect and negligence. We are now in the process of filing a police report. Please do not use this funeral home. They are unprofessional, dishonest, and have caused us nothing but pain during an already devastating time. Horrible, horrible company

My mother passed away on August 14, 2025 and we STILL have not received as of today, 12.17.25. My…read moresister and myself have reached out to Mr. Andrue Jackson over 20 times, and no response. We call him, leavw him messages and get nothing. The permit for my mom's ashes were in someone else's name. This is the most unproffessional establishment that I and my family have ever ecperienced. DO NOT USE THIS COMPANY.... WE WANT AND NEED MY MOTHER'S DEATH CERTIFICATE!!!! Again, DO NOT UTILIZE THEIR SERVICES....