very very expensive. overpriced!!! they were charging almost 100.00 each for a clap on a single…read morebraclet. i have 4 that need fixing that would of cost over 400 plus they charge for cleaning the jewellery as well. i never heard of that. ive goten that done for free with my other two beers i used to go to. unfortunate. if you have the money though, i suggest you go. nice clean atmosphere inside.

From the owner: Canadian Expert Jewellery – Where Your Story Becomes a Masterpiece…read more With over 40 years of experience in the jewellery industry, we specialize in crafting custom engagement rings and one-of-a-kind fine jewellery made to celebrate life’s most meaningful moments. We know that every piece of jewellery carries emotion and memory, which is why we take a deeply personal approach—from your first consultation to the final polish. Our GIA-certified experts guide you through the design process, helping you select the perfect diamond, metal, and setting to create something that’s truly yours. Whether you’re designing a custom engagement ring, reimagining a family heirloom, or searching for a timeless piece that tells your story, we’re here to make the experience as special as the jewellery itself. Come visit our showroom and see why generations have trusted us to turn love, celebration, and legacy into lasting beauty.

Pretty bad experience. Go elsewhere if you want a jeweller you can trust…read more EDIT: The owner says my review is unjust. I did not leave "happy", I had done what I could and I did not want to argue or fight for more. To put it in context, you were yelling/arguing with another customer beside me for almost 5 minutes just prior. I wanted to leave as I was in a rush and, uncomfortable and delayed, and I had already made it clear I was disappointed by YOU LOSING A STONE and not fixing the actual thing (what you thought you could fix it in 1 minute in the back??). I didn't bring it back in because I don't trust you to fix it. And the one chance you had to own your mistake and apologize, you instead act defensive and blame me. I think that speaks volumes. You never should have charged me in the first place considering the bulk of the work wasn't done. Good luck with your business, I'm fine with the wasted time and money but it's my right to leave a review that explains what happened. Potential customers beware. ---- Brought in my wife's engagement ring to be fixed (the claws that hold the main stone in place had bent away) and to replace the tiny stones in the band with two spares I brought in. I was told they could fix the claws (fix! not just bend - ie add gold) When I came to pick it up they hadn't done anything to the prongs, I legitimately think they forgot. They also had LOST one of the band stones. They then proceeded to bend the band back (which was not the initial ask). They reduced my bill by 20$ for the lost stone. I got the ring home and my wife tries it on and turns it to the light and you can still clearly see the gap is there. I essentially paid to have a jeweller polish some jewelry, install one band stone (which I brought) and lose another (which I had bought previously) and waste my time. If I hadn't noticed that the stone was still loose at the counter they would have literally given me the ring after doing nothing to it but still charging me. I'm sure they're good for some things, and the people were friendly enough, however, for repairs or thing a that require communication and consideration, I would take your jewelry elsewhere. ------ I hope this helps others as I didn't see any reviews like this before now and wish I had. The photos don't really do it justice but it has play still (and one of the claws is clearly not the right shape) and we're waiting to go to a different jeweller before she wears it. The second photo shows the prong that's not flush and the last photo shows a different print (what it should look like).

Fantastic service beautiful hand made jewellery and great prices. A well established major…read morejewellery company near London Ont offered me $125 cash for a gold necklace - thank goodness I didn't take it. Bella is honest! They offered the real value of close to 14 times more. I am telling everyone I know to go to Bella for anything they need in jewellery they won't go wrong. Repair resize custom made. Super pleasant owner and staff.

Absolutely personal and friendly service. Very reasonable prices, beautifully cleaned and…read morepolished. Diamond replacement and prong strengthened. Laura the owner was so nice. I will definitely go there again. Oh yes it took no time at all. Check out the web site.

From the owner: Our specialty is recreating your old gold to new. Sometimes you might have a piece from your…read moregrandparents that you want to redesign. We also have fast repair service. Selling gold and silver jewellery at affordable prices.

I like Jason manager in this store, he such a wonderful person, kinds and help me find stuff that I…read morecan't, I wish I can work with him best manager ever

Rob was extremely helpful in finding me a great gift. Even with a slim budget I was valued as a…read morecustomer. Great selection and value. Thanks so much!

Arrived 10 minutes prior to closing to have back of watch removed (special tool require). I had the…read morereplacement battery in hand. Clerk was beyond useless. All she had to do is twist the back off the watch and I could do the rest on my own. It would have taken 1 minute with the correct tool wrench. She made every excuse to avoid providing customer service. She was not busy with any other customer at the time. She has a whiny nasally voice that makes you cringe. I will be complaining to the manager about the lack of service tomorrow.

I am appalled at the response by the business owner! In the first instant, perhaps he knew where…read moremy wayward watch was for months, awaiting repair. The staff manning the Masonville kiosk did not and I kept returning to them or phoning them to get an update. In this latest issue, It was the new battery that went in that did not work. Not the watch. The staff member said to me the watch drained the battery. This battery did not move for a single second. The Bay replaced the battery and the watch has been working ever since. Kindly ensure you get correct feedback from your employees.

English language is wanting. Paperwork lacking weight of silver, silver content, and spot…read moreprice/gram/type(925 and 800). Transaction was short by half. Cannot prove it. Goods gone. $ accepted. Saw paperwork when I got home. Ashamed. I will not go there again.

A1 vendor - EXTREMELY useful resource for all things jewelry; extensively & thoroughly…read moreknowledgeable... UNCHARACTERISTICALLY HONEST; he took time to discuss our best options rather than pressure us to spend more needlessly... VERY FAST service; repairs returned ahead of schedule

We visited James O. Poag Jewellers earlier this spring to design our rings!…read more ...yes, THOSE rings! To be clear: no proposal yet! We both have family diamonds, and have discussed for years that it would be a wonderful idea to combine them and create the perfect custom engagement ring that also symbolizes our families coming together... awwwwwww... so now the time has come... :) Our appointment was with Mr. James O. Poag himself, and he was absolutely brilliant. It's his family business. He made us feel comfortable instantly, and spent about an hour with us as we did the whole design decision. We never for a moment felt rushed or pressure in any way. He was a very good listener to what we wanted, and was informative, upfront, funny and creative. It was an absolutely perfect experience! They even let our small dog come in (in a purse) so she didn't have to wait in the car alone the whole time (we drove in from Toronto). Just love that. We received a rendering of the ring designs within 2-3 weeks of our appointment. SO COOL! I am sharing those renderings so you know more about the custom design process - I had no idea! It makes it all that more exciting! The shop itself is in Strathroy, a quaint little town in southwestern Ontario. It is seriously adorable, which adds to the romance of the occasion for sure! Its interior is clean, the fantastic staff are informed, attentive and clearly interested in their careers in jewellery. I love passion. One of the reasons we loved this place when first deciding on where to go was that they do fingerprint engraving jewellery (http://www.poags.com/dimples.cfm), though we didn't end up choosing rings that suited this technique. We'll be back to create more custom work though! A second reason is that they buy gold. We brought in some old jewellery box finds to sell (didn't seem like much) and turns out we stared with an $850+ credit! Yay for the current gold market (and yay again for Poag's)! No wonder there are so many gold buyer commercials! Third: My in-laws-to-be gave us a $500 gift certificate here after researching area custom designers/gemologists/jewellers. Thank you, Macphees! Now that we have signed off on the design for all three rings (engagement, 2 x wedding bands), I have stepped out of the equation. I do know the rings were ready six weeks after our appointment (that milestone has passed), but I don't know when/where/how the proposal will happen! FUN! Will of course update this review at the next step of the journey! :) To summarize: So far, so good with our custom ring designs using family diamonds + one we purchased there! I have been extremely impressed and absolutely satisfied with every aspect of this business throughout the process. It came very highly recommended, and now I wouldn't hesitate to join the chorus. GO HERE!

Poag's has always been my parents go to jewellery store, so when I moved back to the area they were…read morewhere I went to have a ring designed with stones from rings I no longer wore. Let me say I was not disappointed at all!!! Jeff was amazing and is so talented! He kept me informed through the whole process of my ring being made with emails. I just picked my ring up and I am thrilled!!!! It turned out better than I could have wished for! The service and talent is well worth the visit no matter how far you need to travel! Poag's has my forever business just like my parents! Thank you so much Jeff for my one of a kind new purpose ring that I love!

Courteous and efficient service. The owner of the store and the provider of the service was prompt…read morein appraising the cost of the repairs. I had brought in 4 watches of my own and one of my wife's. They all required new batteries and one of mine needed a further because the indicator for 6 had fallen off the face of the watch. The gentleman quoted the cost of the repair which was very reasonable and then immediately began the replacement and repair of the watches. The repair for all the watches were completed within a 1/2 hour I'm sure although I wasn't really watching the time. We carried on a friendly conversation while the jeweller made the replacements and repair. Very pleased with the results and the costs. Highly recommend this store to anyone.

Put claws on a heirloom gold ring. Very impressed with the end results and the price, as I had the…read morejob appraised at another jewelers who wanted to charge me 3 times more than Woodstock Jewelers wanted.

They send your jewellery off site. After a couple of weeks they contact you with a quote for the…read morerepair. Then it takes another couple of weeks for you to get the jewellery back. Very slow service.

I left my watch to have a new watch band put on. I didn't get it back for 51 days. Maybe they…read moreshould change their name to Slow Time Watch and Jewellery Repair. Very poor service and lack of communication. I will think twice before I do business with them in the future.