Update: Second cleaning visit…read more Brian arranged our second cleaning. He was excellent in communicating with me the change of cleaner and the exact time frame of her arrival! I appreciate that! Today, we were assigned a young woman named Chase. She was on time, polite and a hard worker. I like the job she did and have booked another cleaning with her.

Thankfully, the company sent out someone to redo the deep cleaning I originally had. Madison came…read moreand was wonderful! She really made my bathrooms sparkle! She was amazing, and I really appreciate them sending a superstar. The only issue is that I received a message from Brian the manager when the time was almost up. I just said things were looking good. Then Madison ran out of time and had to leave. She did finish mopping the floor, but my downstairs did not get the same attention at the upstairs. When mentioned to Brian, he said that they could have added time. This was never mentioned to me before my review. If that was told then the review would have 5 stars instead of 4 and I wouldn't have the manager Brian texting me asking for a review update. We really shouldn't have to give a list of all the things that we want cleaned but it seems that is the case. So if you do hire them make sure you have list of exactly what you want cleaned ESPECIALLY if you hire them for a deep clean. The ladies that cleaned are nice and Madison really did an amazing job. I appreciate the communication and the redo, if I do use them again I will only use Madison UPDATE: Just went in my downstairs bathroom to find it was not cleaned at all the 2nd time around. There was actually a piece of trash on the floor in there too lol. Now I'm going to finish the ACTUAL deep cleaning I requested. Been on my hands and knees scrubbing the floor. Brian DO NOT ask me to change the rating

Truth be told.... I'm loyal to a flaw... but my regular car wash was closed and this spot was only…read more1.2 miles further and open. Score! Wash was fast, free vacuums, free clean towels to use, free air freshener, and free dash wipes. Yep... I said free too many times.. But they pull out the stops. Say HI to Zeke and enjoy your new favorite car wash. Puppy approved.

Summary: Equipment-related damage followed by a failure to follow basic incident review or…read moredocumentation. I'm writing this to document a service failure at the Scottsdale Rd location just north of Thomas. My vehicle entered the wash in good condition and exited with a clearly visible, uniform pattern of horizontal scratches--approximately 18 inches thick--running from the driver-side headlight to the tailgate. What happened: An attendant who assisted me through the gate saw the vehicle immediately beforehand and confirmed it was undamaged prior to entering the wash. The scratches were noticed right after exiting. Damage details: The marks are consistent in height and direction across the driver's side, with several deeper scratches that are especially visible in direct sunlight. A professional detailer later confirmed the damage pattern is consistent with contact from an automatic car wash. Management response: A manager named Roger briefly looked at the vehicle and immediately denied responsibility without performing any inspection or creating an incident report. He stated that the "rollers are foam" and therefore could not cause this type of damage, effectively ending the conversation. No investigation was conducted. Resolution: I did not request immediate payment--only a formal review and acknowledgment of the issue. No refund was offered (not even the $11 wash), and there was no attempt to document or assess the equipment involved. I'm now facing significant out-of-pocket costs to restore the vehicle to its prior condition. For Scottsdale residents, the concern here isn't just the equipment--it's the absence of any established process to investigate damage or protect the customer when something goes wrong. Based on this experience, I would not risk bringing a vehicle to this location.

John scheduled us promptly, arrived on time, did a great job inside/outside/screens with very tall…read moreceilings. We will repeat this regularly with A New Look.

Outstanding service from start to finish. Setting up the appointment was easy, and John arrived…read moreexactly on time. I felt completely comfortable having him work inside my home. He was thorough, worked non-stop, and the result was amazing. The price was very reasonable for the quality of work provided. I am absolutely thrilled with the results. John was incredibly professional and courteous, and paid great attention to detail. He didn't just clean the glass; he also did the sills, and didn't leave a single streak or mess behind. It seriously looks like the glass has disappeared! Highest recommendation possible.

As expected, cheap, and seemed clean and well maintained. Would definitely come back.read more

After finishing my car wash, the screen showed a total of $10.35, but my bank statement shows $20 -…read morestrange that it is an even amount. This feels misleading. I am not happy and won't be coming back. Everyone, double-check your charges before leaving.