Jerry and John were fantastic. Was there when I needed him. Outstanding work. Highly recommend his business.

Jerry and John hung a 65" tv on our wall and synced it with a new wireless sound bar. Courteous, efficient and very knowledgeable. Even came back shortly after they left to help me out with some of the apps I was loading. It's only been a day, but couldn't be happier with their workmanship. read more

Do not use this company. After initial installation, they are not available for repairing issues with your system...you will have issues with your system. Never return your phone call or text messages and leave you hanging. Choose another company. read more

Jerry & tech colleague Chandler are a great team... showed as scheduled (well-masked during covid), were thoughtful, methodical and completely effective in bringing a 12-yo audio system back to life, installing WiFi router and mesh system, Apple TV and connecting TVs and sound bar. read more

Jerry is fantastic. He is so experienced and knowledgeable. Highly recommend. Ignore any negative reviews. He's so busy it can be hard to get him. Just keep trying it's worth it! read more

Stay away from this company after spending several thousands of dollars for a whole house system , they now will not call me back or answer any text . They even have may phone number blocked for some reason all I am trying to do is get some service on things they installed .Terrible customer service!!!!! read more

Daniel Island Audio Video & Structured Wiring - Home Theatre Installation Near Me - Daniel Island, South Carolina

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We, too, had an entire system put in by DIAV....less than 4 yrs ago.... recently began having problems with an amp they installed...to the tune of over $1000. Less than 4 yrs old....called, spoke to the owner (Jerry)...he made an appt with me...never showed. I have called 3 times and no response. Today, I had another audio company come in and assess the situation (who were wonderful btw) ...they confirmed I needed a NEW amp...the company (manufacturer) would not consider replacing it because they can't verify DIAV...so, guess they're out of business. In conclusion...I too, say they were over priced and poor in the communication skills...they had no problem asking for their $$ up front, even service calls, yet couldn't return calls for help. read more

My husband and I contacted Jerry from Daniel Island Audio to come out to our house and access our whole house stereo system and make adjustments to our system and universal remote. He came out to our home with his assistant Chandler and gave us a quote. We called and emailed him numerous times to say we accepted his quote and to ask how soon he could get started. He never had the courtesy to call me back. Very bad run business!!! read more

Not sure who the 5 star reviewers are but one is in Europe. The two other 1 stars are accurate from my work with them. These guys make a great first impression and then fail to deliver on what they promise. read more

Our initial interactions with Daniel Island Audio and Visual was positive. However, after we spent a ton of money on the system, we couldn't get them to help. I left several messages and they didn't even call back. Since then, I have talked to at least 5 people who had similar experiences. When Home Telecom came they said, "let me guess, you hired DIAV and they won't call you back. I hear it all the time". I hate to write negative but this is unethical and mean. read more

We did a complete home renovation and Daniel Island Audio was recommended to us. Initial contact with Jerry (owner) was great. I gave him the budget and he said he could do the job. They showed up right away to do the pre-wiring and everything went smooth. The problems began when it came time to install the television and receiver. In the initial contact Jerry said he could purchase equipment cheaper than I could, which turned out not to be any meaningful savings. I had to go over the budget several more times with him because he was now coming in 50% over the budget. After cutting a number of pieces of equipment we were back on budget. The installation is why I would never use them again. First on the day of the installation they called 3 times to delay the appointment. Each call came in after the time of the appointment time and since we had not moved in I made 3 trips to the house. The next day the installers arrived and hooked up the receiver and television. 4 hours later he had to call another person to come and program the remote. The second person was not sure how the first person set up the receiver so the second person called the first person to come back. After 6 hours the second person was ready to set up the universal remote and that is when I discovered if I changed anything I would have to call a tech back to reprogram. I told them to forget the remote. They did take the remote off the bill and they left without much training (here is the on switch and push this to change the channels. Two days later I discovered the surround sound was not working properly so I downloaded the owners manual and found they had wired the speakers in the wrong place on the receiver. They offered to come and rewire the receiver, I declined and did it myself. The reason for the horrible review is that I paid a premium for expert service the equipment installed was different from the quote and the service was awful. read more