They did a great job in a timely manner. I will be recommending them to my friends.read more

Fast, knowledgeable, and kinda had a Mario and Luigi thing happening- in the best way…read more Super helpful and would definitely recommend.

Khalil came over to fix a running toilet for me. He did a great job explaining the cause of the…read moreissue. I finally have peace now that the toilet is acting normal now. Thank you, Khalil!

Set up an appointment and they gave a two hour window ( lost two hours of work) but they didn't…read moreshow. Called them back and office said we were never on the books. Lost a new customer and we had a plumbing issue plus a remodel in mind. Not the way to do business. Would definitely NOT recommend.

Had a clogged toilet at a home i am renting. The technician showed up on time and explained…read moreeverything as he worked. Provided information on the septic system and how to prevent further issues. Price was a bit high for me for just a clogged toilet but they were able to fix the issue and the technician was great.

Very professional and fair. I was extremely impressed by the service and integrity of Mr. Rooter of…read moreRichmond. They installed a new gas hot water heater in my home a year ago. I thought they did a great job. The equipment that they installed was top quality and the plumbers who did the work were courteous, respectful of my home and knowledgeable. This year, I had a plumbing inspection by a third party who informed me that due to code, I needed an expansion tank for the heater. I called Mr. Rooter to inquire and they sent the original plumber to inspect. They agreed to install the tank at no cost to me other than for the tank and pipe, which I did not purchase the first time. Very fair indeed and they were extremely courteous during the discussion we had. I would recommend Mr. Rooter of Richmond.

do yourself a favor and steer clear of this company! not only does the never answer the phone but…read morethey tried to rack up charges on you that are unnecessary and will ignore your questions and calls intentionally so that they can continue to add late fees to your bill. Apart from that, they have absolutely no idea what they're doing and the owner , justin , has absolutely no idea how to run his company. They will have to come back five times to fix the same issue because they don't take enough time or care to fix it right the first time and they overcharge you crazy amounts!! WORST RAN COMPANY IVE EVER SEEN. All they care about is how much they can get out of you.. sad.

We contacted Advanced Plumbing due to a sewage smell in our basement. They arrived 2 hours late,…read moreafter they called me multiple times to confirm the appointment window, but never called to indicate they would be +2 hours after the appointment time. They quickly identified the smell was a dry drain and had me pour water into it. They spent less than 5 minutes in my home. This cost me $190.00. - $120 for labor (???), $60 for the trip, and $10 for supplies. $190.00 for a plumber to be +2hrs late, spend 5 minutes in my house, and for me to put water down my drain. They didn't even take a tool out of their truck. DON'T WASTE YOUR TIME OR MONEY WITH THIS COMPANY.

CHRIS came out, making quite a trip, the day before Thanksgiving to fix the dishwasher--need I say…read moremore? We were very grateful. He was an expert troubleshooter and solved the problem in one short visit.

From the owner: I’ve been doing plumbing and electrical and handyman services for over 25 years.I’m always…read moreavailable for work. Free estimates. No job to small.I also install camper hook up and generator hook up.I also do welding. I am very passionate about my work and satisfied the customer

I called them and about four other services to do a small bathroom repair. They were the only ones…read morewho called me back but only after calling them a second time, this time saying I had several things for them to price out. They came out and gave an estimate on all the items separately but I just went with the most emergent one at the time, which was the toilet repair ($300). I then called them about another one of the projects they quoted ($200) They came out and did that. Guess they did a good job. I then called them about some other things. They didn't return my call. I get it. These were small requests/jobs. I declined the largest job they quoted ($2000+) but called them twice for other jobs and they never called back. So I guess they are more interested in other customers that want the expensive/larger jobs. Was hoping they could be my "go-to" plumbers...

Andrew Pauley helped me out. I had a leak from my built in…read moregutter leaking onto a window sill. Andrew was able to figure out the peoblem fairly quickly. Explained all the steps, what my options are. Extremely helpful, and responsive. You don't regret it!