Stay away from Danielle and her company. They took our money, didn't do our taxes at all, and never gave us back any of our paperwork. They strung us along and created one of the most stressful situations I've ever been in. I cannot tell you enough how much you will regret using her services. read more

So, they finally submitted 2019 taxes. Of course, there was no communication to me that this had been done. CRA has reassessed and Danielle's firm underestimated taxes by 300% and of course there is late penalties applied on top of that. So, It is off to a new accountant to have 2020 taxes done AND have 2019 CRA assessment reviewed against our records and what was submitted. Thanks for nothing Danielle. Expect a bill for our additional costs! read more

I've been dealing with Danielle and her team for over 4 years. Despite the complications and extra work due to COVID they have continuously worked hard for me and my business. With so much negativity in the world we need a few positive words of understanding. Thankyou for your continued committment to small business owners in Edmonton. read more

Well :( Had a slip submitted late in 2017 after I filed. Not this company's fault that happened. HOWEVER when I came back in 2018 the person doing my taxes was more focused on getting it over with than doing it correctly so I wasn't informed that I owe from last year and was in fact told to expect a $600 refund. After waiting a month expecting this money but not seeing it, I contact Danielle's and am told to contact CRA to get access approval for Danielle's. I do that and call Danielle's back to tell them they have access. I don't hear back for 12 days even though I've called to check in and left voicemails SIX TIMES. Im told "were busy" "I'll get right back to you" "I have a note to call you right here I just haven't gotten to it" "I see my voicemail button blinking but I don't know how to access them" even "we still don't have access you did it wrong, call CRA again" I finally said I'm done, have Danielle call me ASAP! Got an email 20 min later "oh we do have access here's why we don't care about your situation" I am blown away that this is acceptable practices. I pay people to do my taxes so I can feel confident things are being done correctly. Blowing me off when mistakes are made and not only giving excuses but going as far as blaming me for not doing what I need to do.... I'm sad I trusted this company to care about my finances. Im sad I paid them to do me wrong. I'm sad they treat people this way. read more

Steer clear of this business. Non-responsive to emails or phone calls. Does not meet deadlines they give themselves. Totally unprofessional and extremely rude staff. I dropped off my business taxes and was told it would take 3 weeks tops, and I ended up having to show up there almost 7 weeks later (2 weeks of not being able to get a hold of them and threatening legal action of their noncompliance). The receptionist was extremely rude which was the icing on the cake. Best of luck to everyone who hasn't heard back. Get your documents and run. read more

Do not trust this woman! she is in over her head, hired someone else to help her who then she had to fire. Nobody told us that our taxes were not actually filed until I stopped receiving my child benefit to then find out my taxes were never actually submitted. She then hid behind her admin and wouldn't talk to us when we wanted an explanation. read more

I have been trying unsuccessfully to get a hold of anyone in this office for answers to when my year end will be completed. No one responds. It has been 6 months since I dropped my files off, CRA calls me regularly, penalties are growing, Danielle doesn't care. It's so frustrating to be put on ignore. If I ever get my records back, which I have asked for with yet another nonexistent response, will never go back. You're screwing with other people's livelihoods. If you can't do the work in a timely manner admit it, return the records so we can move on. Vickie read more

A very poor experience. They misfiled our tax return & won't respond to emails or calls. AVOID.

Truly one of the worst, most stressful experiences of my life. We have been completely screwed over and constantly been lied to. We are currently (and have been for over a month) begging for our stuff back so we can get our VERY LATE taxes done with someone else but they are illegally withholding our documents. We have had to scrape to replace receipts and bank statements and have been charged $160 a month for the last year and a half for literally nothing to be done and have our irreplaceable information stolen. We are currently seeking legal action. I need Danielle to know that I curse her name daily. Run the other direction as fast as you can before giving this business a penny of your money. read more

Danielle's SOS is a horrible company. It's June 21st 2021 and my 2020 Bookkeeping hasn't been finished, my taxes haven't been filed, and everything is now late. Do yourself and favour and don't hire this company. read more

I dont know if Danielle is free to do returns anymore, nor is there a 39 minute wait. I was told there are two accountants just graduating, another two who just graduated, and a guy who has been there 40 years but you cannot choose who does your return and there is a two week wait for your returns to be done here Mid May 2019....??? So those other reviews are a bit misleading? Did Danielle just hire a few newbies and busy holding seminars and making youtube vids? I dont know, but the reviews of Danielle doing a return same day are misleading methinks... The address is wrong, they arent at 51 ave. Thanks.... Dexter read more

If I could give this a worse rating I would...Dropped off taxes 7 1/2 weeks ago. After several phone calls, full voicemail and no response to our emails we went to the office in person. We were assured that our taxes would be completed within a week. Showed up 8 days later to pick up and the receptionist proceeded to pull up forms that were incomplete, then tried to input information. When asked if our taxes were complete she informed us that there as been a server crash this morning and she was just adding in a few last minute pieces. At that point I informed her that we expected that our taxes would have been completed by an accountant And not the receptionist. At that point we asked for our paperwork and went elsewhere. Terrible customer services and questionable business practices. No wonder their BBB accreditation status has been suspended. read more

She shares a mountain of knowledge and helped me to apply it personally and professionally. I would highly recommend. She will do free reviews so you can see the difference before making any big changes! read more

If i could give zero stars I would. I had booked an appointment with Danelle to file taxes. At first I was happy that she was able to work with my schedule to book on a Sunday. Then when I showed up to my appointment nobody was there. I texted no reply. I called straight to voice mail. No explanation to why.I then called the following day to try reschedule. Left a Message with one of her employees. No call back. I hope this review helps anyone who values you time and wants to deal with a professional NOT to use this company. There many others that offers the same services and the same rate. read more

Super happy with Danielle's service. She was very efficient, 36 mins! She even explained how I could increase my write offs. I will be recommending her and using her again next year!! read more