Sold me a dompen vape cart. Says 89% THC. Hit it many times via giant hits. Doesn't produce any…read morehigh feeling. Instantly makes my throat hurt.
Called to say it seems defective.
They were super insane and did not care. First call to Boyle heights where I purchased: what sounded like a 17 year old told me, "yeah sorry can't do anything about it ! Oh you are leaving a Bad review? thats ok!"
Wish I were that stoned and cheerful, but alas my vape cart is bunk.
Call 2: DTLA. They were nice and placed me on hold, the phone hung up after a minute and I could not get anyone to pick up again for the next hour of trying to call back on and off.
Call 3: midcity location. a woman picked up and i told her the same story. I was called "ma'am" several times in a sexist and condescending tone and told I had no reason to be annoyed just because I didn't prefer that strain.
That is not what I said.
The product is defective.
She decided to gas light me and ask me if I was sure that I didn't just dislike the taste or something.
Yes, I am sure that what I SAID to you is what I SAID TO YOU.
I relayed then, that I purchased at Boyle heights, called the two other locations prior, was sold a bunk vape cart. I will not be intimidated by being called "ma'am" by some sexist female budtender, while being accused of lying and misrepresenting my dislike for a flavor of vape as an actual defect......so I would say, that is A FEW reasons to be annoyed....? Then she said she would put in a complaint about the person working at Boyle heights!!! -- NO KAREN NO! that's not what I want! Don't get your coworker in trouble when you're actually worse. this person said they would not do anything nor would Traditional be accountable in anyway for the products they sell WITH TAX -- they said: no store credit, no % off coupon for another purchase, no nothing. Then, she said I could call Dompen the manufacturer / company who makes the vape cart. I said ok great what's the contact? She said she was "too busy working" to get the manufacturer contact info for me, and I should just Google it. I said that's actually your job, and I will hold. Then, she angrily hung up on me.
Cool.
Then:
Matthew from DTLA called me back. He is actually trying to be cool despite Traditional having a terrible corporate policy. He did a lot of leg work, took my info down, said he Would look into it. WOW, that sounds NORMAL. Thank you, Matthew for taking me seriously. You deserve some keef dipped dollars added to your check.
And to Traditional: I say-- what is wrong with you? Horrifying business practices. Poor training. Zero quality control. Zero accountability. They charge like a legal weed store but run their place like a speakeasy Corner store selling bunk weed with dgafs. Actually, a speakeasy would probably have given me a refund for my bunk cart!
In CA, we cannot legally return alcohol for a refund. But it is taxed. HOWEVER, if I go to my local wine store and I say this wine has no alcohol and gave me a tummy ache....they don't go -- "hey MA'AM, that's too bad, But we don't make the wine, we just recommend it, select it, buy it wholesale, and sell it to the public at a mark-up and we actually have no accountability." They def don't say, "Maybe you are lying and just didn't like the flavor? Oh you insist you are not lying?-- Hey, ma'am, calm down! -- you can call the winery/vineyard, but we are too busy to give you their info, so just f'n google it cuz we dgaf." And they certainly don't hang up on me.
So, Traditional, why do you feel entitled to sell crappy products without accountability? And why are you SO RUDE?
I was made no offer of restitution, yet.
Please beware.
