Dan's Pro-Lock was sent on behalf of my warranty company in LA. Jose was the technician and he was the epitome of going above and beyond. He came to my house as the last appt for the day and stayed until all of our locks were re-key'd for the new property. Including our driveway gate which he had to drill and refit. He also setup a keypad lock for our entrance door. He was kind, smart and did a quality job. A year later, I looked for their info to call them back for another job. Quality work done right. 100% recommend them. read more

On Time, Professional, Quick and Courteous! They re-keyed our residence in record time and I was on my way. The quality and service is good! Thank You!!! read more

Marcus was prompt, professional and did an awesome job. I would definitely use him again.

Very satisfied with work performed. It took longer than I had expected but done. Tech went to wrong address first but it worked out.

The technician came to change the lock, quick and efficient. He texted me before he head out so good communication. Rate is fair. I will use them again. read more

Just a simple rekey - Jared was kind, courteous, communicative, and very insightful to a new homeowner

The technician was knowledgeable and kind. Good quick service. Rekeyed 5 locks in about 15 mins. My only "complaint" is that the window is too large...4 hrs 10:30-2:30. There was communication about the tech possibly being late (which he wasn't) and his eta so I do appreciate that. read more

They came for a rekey on a new home purchase. The worker broke my screen door handle. It is impossible to get anyone to answer the phone. The one time they did they said call my home warranty! Pick any company but this one! read more

Got rekeyed in December and ever since my Kwikset lock has not worked consistently and now the key does not turn it at all. I have emailed the company twice in the last two months and no response. They were sent out by American Home shield to rekey my new home. read more

These people are rude unfriendly and simply Unprofessional . One called and tell me I am Pressuring him I cannot change appointments Go take your lock service somewhere else not Me. read more

Communication was clear and easy. They re-keyed our locks in less than 15min and I'm happy with the service.

The technician showed up as scheduled and performed the job I requested. VERY HAPPY with that aspect. The only negatives are that he wouldn't take a credit card, only cash or Venmo. He also didn't leave a receipt. read more

Pro-lock in Southern California (LA area) - technician Donald did a Fantastic job. To begin, when setting up the service you're actually doing it through text messages and you are speaking to a live person. The text messages were so professionally done that I actually thought I was actually speaking to a robot but they were very responsive in finding a time that works best for me. On the day that the service was scheduled, I received a text message with a link to a map that shows where the technician is so you can actually track the commute and so it was good to see their arrival time so accurately. Our technician was Donald, he arrived in the robot a window, he went straight to work. He was honest in letting us know what locks we needed and ones we actually didn't. He was fast and yet he took the time to explain about our front door lock that had a unique challenge to it. He was able to disassemble it, lubricate all the pieces and put it back together again working much better than before and now with a brand new key! Great job, Donald and Thank you! read more

In addition to rekeying, Also left locks in better condition than when I moved in. Also rekeyed a lock that the previous owners didn't give me a key for. Definite improvement! read more

Easy scheduling and prompt service, great communication from installer, friendly and professional. Work completed quickly! Thanks

This was through AHS. The technician was punctual, professional and fast. I was satisfied with his work except 5hat he didn't clean the area after completing the job. read more

Brian was fantastic! Super friendly and professional. He was on time and did a fantastic job rekeying our new house. I definitely felt obligated to share a positive review as my experience with Dan's Pro Lock was great! read more

The Technician was very knowledgeable and professional, and was able to recommend locks that would be compatible with our new lock that we had to re-key. read more

Got my new home rekeyed. Before my locks were hard to open and get the key into now they are smooth and easy to open. They do a great job, they are fast, friendly and even go above and beyond. read more

The locksmith guy did great! He was quick and reliable. He came on time and he made sure the keys worked on the new locks.

Great job easy to work with and fast. Very reliable and honest. I would recommend them to anyone.

The team did a great job working to get the property re-keyed.

My home warranty company recommend them. The technician was on time, professional, and rekeyed three locks extremely fast, the process was about ten mins. I was so incredibly happy. I will recommend and use again. Thank you Luis! read more

Service tech assigned by my warranty company was completely incompetent! Confused about every aspect of the job from arrival time to what the job required. Rude in every interaction. It seemed as though the the tech may have been upset about other things in life and was taking it out on the job! I get it man it's COVID but we're all in this together. I personally wouldn't recommend this company. Sorry! read more

I didn't have good experience with them. They changed only one out of 3 locks for my home. They don't pick up the call nor call me back. Zero response. Very unprofessional. Update: After followup they sent a locksmith another time and this time everything was handled properly. read more

Excellent service! Bryan was quick, efficient, and helped us feel more safe in our new home.

They sent Lisa to me to rekey our new house. She was great. Friendly, competent and great communication. Was surprised our crappy home warranty company sent someone great - nice surprise! read more

This place is such a joke! I scheduled a home rekey through my home warranty company. After a week of not hearing anything they send me an email saying my service was scheduled for March 1st. Only problem is that the email was sent to me on MARCH 3rd! I contacted them and they scheduled to come out this morning between 8 and 9 am. This morning came and went and they did not show up for my appointment. I called the tech I had spoke with and left a message. Hours later I get a call back from someone else who left a message saying they were ready to come out. I called them back 20 minutes later and they told me that they had booked other jobs and couldn't come anymore. Nice. My next call was to my home warranty company to cancel these people and get my $75 service fee back. I'm willing to bet a local locksmith will do a great job for me at the same or lower price. read more

Technician was very polite and professional. We needed a lot of additional key copies and he had no problem making some.

It was a great exp, including installation of new keypad lock and matching multiple keys to other lock

I just moved to Vancouver, WA and Zach was pleasant, kind, and professional. I couldn't have asked for a better experience. Along with rekeying my house, he also gave me advice about oiling my keys. read more

The locksmith was extremely knowledgeable and explained what he was doing. He re-keyed 9 locks for us quickly and all are working well. The service was great! read more

We are new homeowners and wanted to feel pre safe in having the locks changed. It was nice to know we didn't have to change locks but just the keys. The service was quick and friendly and we would recommend. read more

Keep changing date and time of appointment without customers consent. This is unprofessional.

Tech arrived on time and was really friendly. He did a great job and was quick! Reasonable rates, paid a little extra for work on the smart locks. read more

The only star I gave just because they came within the timeframe. The service guy came in and changed my front and garage door locks. I had just one key on my hand and assumed the garage door shall use a different key which I did have. So he charged me 70 dollars just for no key and not event test if my current key works on it or not. To the end, he only gv me one key for both doors. A day later, the precious house owner told me that that key works for both door. So I called Dan'a pro lock office and they refused to refund even just gv me one key. read more

Dan's Pro-Lock was sent to me by First American Home Warranty to update the locks after buying a home. He was pleasant and at first I was pleased with his service, but after he left my front door handle came apart. When I called First American they wanted to charge me $75 to bring him back out. My stepdad who isn't a locksmith, fixed it in five minutes and it's been fine since. I wouldn't recommend this guy to anyone. read more

Crooks. Deceitful. Shame on you. I am a new homeowner and as part of my home warranty I get my first keys rekeyed. The service fee is $85. Upon arrival Dan told me, and these are his exact words: "it would be faster and cheaper to just replace the locks rather than re-key them. Instead of $85, it will be $65". I agreed to the service and paid him. A month later I get a bill from my Home warranty requesting the $85 service fee. I tried to explain that I paid Dans Pro-Lock directly, but they explained that the $85 was just for the service and labor and the $65 was for the locks. Imagine my surprise. I paid $65 for a lock that costs $10. I feel cheated. He knew exactly what he was doing. He saw a young, single woman and took advantage. I would not recommend them and I have filed a grievance with my home warranty company to not use them again. Based on some of the reviews below they definitely are a shady operation. And to make worse, it's so difficult to lock the door. You have to pull and lift because he didn't align it properly. The old lock did not have this issue. read more

Mike was on time and professional. He didn't take too long either. Very personable and i'd recommend their service to anyone looking to get their home re-keyed. read more

This is a complete joke of a company. They keep cancelling on me and give all kinds of excuses. They wait till the end of the window when they are supposed to be there and then give you some BS excuse and then cancel so you never get the service that you are scheduled for. Work with someone else. Don't waste your time on these guys. read more