If you look up Rafael Murillo in the dictionary, it would clearly state that he exemplifies the…read morewords professional, knowledgeable and caring. I know when I call upon Rafael, I know I will receive personal and caring service. He truly works hard for his customers, treating every buyer or seller like they are his only customer. For this reason, I have referred him to my friends. Working with Rafael is like working with the best in the industry. I am excited watching how successful he has become, while never once taking his eye off of his customers. If you are looking to buy or sell. Rafael is your man.

I never make recommendations to my friends or family unless I use the service myself. Rafael stayed…read moreEXTREMELY patient with me because I was not 100% sure if I wanted to move but I did want to explore options to see what was/is out there for renting and potentially owning my own place. Rafael consistently sent me options each week. When I saw something I liked I replied and then he sent up an appointment to view it almost immediately. I appreciated all the hard work and dedication Rafael put towards helping me find something but in the end I just decided right now was not the best time to move. He was never like the typical sales guys who force you to buy something right away. He respected my decision and I know I can always go to him in the future when I am looking for something great. Any other realtor would have definitely gotten angry at me but he was extremely helpful and took the time out of his day to help even with knowing I was not sure if I would sign anything just yet. Rafael is awesome because he chooses to be different than any other realtor. He is patient in a world full of people who force you into something even when you are unsure. Even though I did not sign, I did refer him to a friend and they are in the works of signing a lease for his new place very soon!

Javier is the best realtor! My husband's job moved us all over the U.S. We dealt with many…read morerealtors. Javier is very professional, personable and accessible. An excellent realtor!

My spouse and I met Samuel at an open house in Ravenswood. He was the agent hosting it, and I…read morerecognized him from his video tours of Chicago neighborhoods. We exchanged information, and he became our agent. My spouse and I had pretty specific criteria - specific neighborhoods (Edgewater, Uptown, Ravenswood), floor preferences (either lower or in an elevator building because we have a senior pup), among a view other wish list items. Samuel was so knowledgeable and was able to recommend amazing units that matched our preferences. When making an offer, he made sure we were aware and informed about the pros and cons of each unit we considered, taking time with us to go through the offer contract. He also was able to recommend amazing contacts for each part of the process - lending agent, lawyer, inspector, insurance agent, movers, etc. He saved us so much time and research! Whatever questions we had, Samuel was always two steps ahead and had the answers. He was also so responsive, patient, and available. On top of being a knowledgeable professional, he was also very personable and patient in touring units with us. Samuel really set the bar for my expectations for a real estate agent, and I cannot give him a strong enough recommendation!

Samuel sold my condo and helped my partner and I buy a single family home. He really knows real…read moreestate, and his knowledge was so appreciated throughout the selling & buying process. He negotiated the price down a significant amount when we bought our home, and he priced my condo well & got it sold after 1 open house weekend! Can't recommend Samuel enough!

My wife and I just closed on our first home today with the help of Jeff Magee and the team at…read moreMortgage Resource Group. Jeff was always available with kindness and wisdom to answer any of our questions and set us in the right direction. Even very early on in the process we were given great options and never felt pressured. We were given the space to make our decisions and are very happy with our rate. We would highly recommend Jeff and anyone from the team here.

Jeff and his team at Mortgage Resource Group were a fantastic resources as my wife and I navigated…read morethe home buying process for the first time. Jeff was thoughtful, patient, expert, and most importantly, kind. There was never a moment where I felt that I couldn't ask a question or try to obtain additional information. Jeff has now also walked us through a refinance of our current mortgage, and I'm so glad we've stuck with him and Mortgage Resource Group. They are truly incredible assets in the home buying experience.

Brad was incredibly helpful, going above and beyond in helping us deal with issues we were having…read moreselling our old house in Los Angeles so we could buy our dream home here in Chicago! We'll definitely seek him out again the next time we need a Realtor!

I have been working with Mark for 12 years and have bought and sold multiple properties with him…read more He is an absolutely fantastic real estate agent to work with, 100% recommended. What impresses me most about Mark is that he puts his client's interest above his own. As a buyer, he helps you negotiate the price down even though that's less money in his pocket. As a seller he helps you walk away from deals that are not in your best interest, even though it means a lot more work for him. In my most recent sale with Mark, I lived 6 hours away so it was difficult for me to do everything that needed to be done with the property to be ready. Mark was instrumental in working with contractors, working with tenants, showing the building, communicating with me, and generally working his butt off to get the deal done. Amazing. And if that's not enough, Mark has a tremendous team behind him. He has great people that he works with like contractors, lawyers, mortgage brokers, and property inspectors, that are instrumental to the process. If you choose to work with Mark, I'm confident that you'll be happy that you did.

Mark was great to work with being a first time home buyer. He truly has his clients best interest…read moreat heart, even steering me away from a property that was bad news. I was really picky with my home search and he still found me tons of homes to look through. Mark is the best agent to have on your side in the home buying process and I will definitely work with him again on my next move.

Ryan Mecum and his team from Guaranteed Rate were recommended by Lynn Reidl from Dreamtown Realty…read more I was seeking a jumbo purchase, and had numerous complexities in my financial picture (recent conversion to partner in my firm, a previous credit issue, and retaining my current home as a rental). When Ryan and I met, he asked me to communicate my needs and perceived challenges. We formulated a plan together, and the execution and service was off the charts! On top of the amazing experience in purchasing my new home, Ryan and his team assisted me with direction on other wise financial actions (and introduced me to an amazing wealth manager). Thank you to Ryan's team - Jason, Pam, Patti, and all the others who made the process seem easy. I have already referred Ryan to coworkers, and will continue to recommend him and his team to everyone I know. Thanks Ryan!!

Guaranteed Rate was recommend as a possible Mortgage lender by my Broker. My own bank's Mortgage…read moreBroker was slow to respond and kept forgetting who I was. From the moment I spoke with Ryan Mecum, at Guaranteed Rate, I felt I was in good hands. He was warm and friendly and outlined very clearly how his company worked. When I got off the phone I felt that I was definitely with the right lender. In the days that followed his staff monitored the many details the process involves. They patiently walked me through the documents that had to be submitted, reviewed or signed. Jason, who was assigned to my file, became my guardian angel, watching over my file with a keen eye and calling me almost daily to review what had been done and what had yet to be done. He always first greeted me warmly and then got down to business. The DocuSign system that this company uses is a streamlined program that takes you step by step through the actions that must be completed. The electronic signature moves through each page and stops where an initial or signature is required. When the key is pressed your signature or initials are recorded on the document and the paperwork is completed in a matter of minutes. One time when I was asked to submit my Social Security card I erroneously submitted my Medicare card instead. Twice more I was asked to submit my Social Security card and wondered what was wrong with their equipment until Patti wrote me a tactful email indicating my repeated error. I called her after finally sending the correct document and apologized. She was so warm and understanding that my embarrassment (I am a senior) disappeared. She also bent over backwards to assist me with passwords and security codes. Whenever I hit a wall because I was confused I always relied on my angel, Jason, who could hear my frustration and would sooth me with kind words and explanations. Once, I became alarmed at a document that seemed to be filled with financial errors. I left Jason a message of anger and suspicion. As usual he responded rapidly and in his calm and friendly manner explained in clear language without talking down to me what the figures were and what they meant. I was relieved, my stress level dropped and I was at peace with the world once again. I laughed at myself when I recounted this experience to a friend who reminded me that I had told her how Jason was always able to assist me when anxiety appeared to be stalking me around every corner. When Jason was on some days off with his family Jim, his coworker, responded to my plea for help as quickly as Jason would have done. He was delightfully personable and I felt like we had known each other for years from his friendly manner. He picked up where Jason had left off and was able to respond to my questions and concerns the same day reassuring me that my loan eligibility for my dream condo was indeed possible. Pam and Michael also assisted me with consideration and kindness with their part of the process when I ran into bumps. I never once encountered anyone there who caused me to feel awkward or slow. Much the opposite I had the impression that at their team meetings they were determined to guide me gently through what can be an overwhelming and challenging process. To summarize, the team of employees at Guaranteed Rate is, in my opinion, first rate. Under the leadership of Ryan Mecum they emulate his personalized caring and dedicated style. To a person, they share his commitment to doing a quality job, in a clear, expert and efficient manner. They understand that they may sometimes be dealing with a confused, befuddled, elderly and overwhelmed person who can easily get lost in this process. What is most clear is that they individualize their clients and want to support and champion their dreams. Thank you folks for making my dream come true. It would not have happened without your dedication and earnest efforts on my behalf.

Vito and his team performed miracles. When other brokers tried to tack on points, Vito delivered a…read moregreat mortgage at the best possible rate with no points. He was expert at finding the right mortgage for me and for keeping all the costs low. My cross country move was difficult, but Vito made my house purchase really easy. THANK YOU VITO!!!!!!

Wonderful experience working with Vito and his team throughout my home buying process. As I…read morestarted my journey of preparing to buy a home, I had a lot of questions about different loan products I had heard about and I was recommended to connect with Vito by my realtor. During my initial call with Vito, he first wanted to learn all about what my goals were, and financially where I felt comfortable. He then described the different loan products that he thought might be a good route to explore. After that initial call, I felt much more at ease about my next steps and ready to take the next steps of getting pre-approved to officially begin my home search. Throughout the entire process, Vito and his team were incredibly responsive to questions/concerns, very friendly, and overall professional. I appreciate how the information and the loan process to-dos were staggered in a way that it never felt like an overwhelming process. Closing went super smoothly, as scheduled, and while the home buying process can be overwhelming at times, I couldn't have asked for a more positive experience, all thanks to having a wonderful super team of my realtor and mortgage lender. I would definitely recommend reaching out to Vito for any mortgage loan needs, even if you are early on in exploring whether now is the right time to buy for you, my experience was that Vito was happy to address any questions I had.