Great bank, but unfortunately this branch is closing. Branch manager is fantastic. Great to work…read morewith and great personality. Looking forward to finding another branch in the area

U.S. Bank is poor overall, with fees and restrictive policies I've not encountered at other banks,…read morebut this branch was particularly bad, with many incompetent managers and personal bankers. I am not surprised to see that it has closed.

The manager of the bank is so rude. she acts like she it to good to help anyone out. I would…read morenever do any business with this location.

I've been with 1st American Bank in Riverside IL for decades. The staff there is always courteous…read moreand efficient. I've never had any issues there and whenever I have any questions, I always get the answers I need.

I've been banking here since 1998 - 27 years! I had opened an account elsewhere in 1996 but their…read moreservice was so bad.... I've never had a problem of any kind there. In fact I've noticed that there's 5 or 6 people working there who have been there since 1998 and that speaks volumes to the character of management - has to be good to retain employees for so long. When I call Sue quickly routes my call to whoever I need to speak to. She's a lovely woman and like the other team members there - is friendly, professional and works to help get me to the right person as quickly as possible. I don't understand the low reviews - all I can say about that is this - as a regular customer at any business I've noticed over my years that if I treat folks with respect and kindness that's what I get in return. You can bank here with complete confidence.

Decent bank, nothing too great, nothing too bad. Just don't get into contact with a girl named…read moreNina. Completely unprofessional and treats you like you're an inconvenience. I'll continue to bank but it will be through the drive through to avoid her.

This location is solid when it comes to service. They are pretty fast at helping people. The…read moretellers are nice and do what you ask. The ATM kiosk next to them main area is usually clean but have they slowest atm machines ever. Depositing money or withdrawing takes 5-10 minutes. It shouldn't be that slow.

This has been the worst banking experience I've ever had. The staff consistently came across as…read morerude and unhelpful, often making it feel like basic customer service was too much to ask for. I ran into multiple issues with both the bank and the tellers and after dealing with repeated frustrations for over 5 years. I decided to close all of my accounts. I've since moved to another bank and have had a much better experience. Save yourself the headache and go somewhere else.

All of the ATMs are closed at once, the lobby is not open and no one is picking up the phone. And I…read morepay $15 a month for this!

Today was a shocker I was profiled for the first time in my life !!!! Citi bank is a racist Bank…read morealso they don't like Black people (especially with money) . I banked with them for several years. I had over $100 thousand dollars through my account-and today I received a check from my boss , I went to deposit it and they CLOSED MY ACCOUNT. Assuming it was fraudulent but took the money out of The company I work for Account ! Once I called them about the situation they basically told me we don't know how it's fraud but it is fraud ! I can't make this up. I hate Citi bank. Don't bank with Citi bank.

My review isn't about a particular branch but more about their loans and website to make payments…read more My particular loan acrues interest daily so naturally I would like to make extra payments towards the principle to bring the loan total down sooner. When making a payment on their site, it doesnt give you an option to do that like every other banks sites do. When I called to ask, I was told I would physically have to bring in extra payments to a branch to apply them to the principle of my loan. After this one is paid off, I will likely never do business with them again over this. Life is too busy these days to have to visit a branch every time I want to pay extra towards my loan.

Nice link for the warning about the outage. Still we are down, during the regular business day…read more Isn't it traditional for website upgrades to occur during non-business hours?

This branch has moved!!! As I write this (January 2026) the correct address is 101 N. LaGrange…read moreRoad. Once we found it, staff were very helpful.

It is really impressive how little effort- that is to say no effort- the employees make to make…read moreyou feel valued as a customer. It would be a better experience if they fired every single person who worked there and just told everyone to use the app or the website. At least then you would understand why you felt like crap and are so frustrated. I am trying to give you money and you basically seem inconvenienced that I come into your business. Sorry for bothering you! I will work hard to take my business elsewhere to save you the trouble in the future. Jamie Dimon- if you are listening- find a new branch manager for this place!

Incredible Customer service. Although my need was not obtainable. I opened a new account anyway…read morebecause they went above and beyond. To try to help me out. Chris and the entire team know how to earn your business.