I going to try and simplify my experience and keep it as brief as possible but ultimately if you're…read morea first time customer BEWARE of this garage. I might be overthinking it but if my theory is correct then they will try and take you for all your worth and hope that you're dumb enough to come back. I'll explain: I brought my 2007 mini coop to them on August 27th. That was a Saturday. Long story short, I broke down at work, I needed a place to send it, and my really good friend that took time out of his day to check out my car recommended them. Plus my manager (that I also trust completely) uses Meadows religiously. Both are thinking twice after my first and last experience that has been a nightmare going into it's second month. Now I could chalk it up to an honest mistake but the lady running the front desk? Stephanie? Britney? Heather? Whomever she is held very little regard for my grievances and basically tried to gas light me instead of admitting that any wrong could have been done on their part. I wasn't experiencing my experience and her truth was the only one that mattered. Back to the car- I drop it off. I call and leave a brief message because I want them to know who I am, how to get in touch with me, and what my friend believed might have happened. Which was either a crack where the coolant goes because it was leaking badly or he said it was possibly the hose. I hunker down and wait for the following week to begin. I am not a patient person but I was so incredibly understanding when the part that they needed took three weeks to arrive. Again I placed my trust in professionals no matter how misguided. I get my car back on the 16th of August. Everything us running fine until Thursday night and the coolant light flicks on again. Bright red. The same way it had when it broke down. Immediately I am pissed but I wait til morning knowing I needed an oil change. I pop into Jiffy Lube as they were nearby and I just needed someone to tell me what was going on. They tell me the mechanic isn't in today and they will check it out. Not a single certified mechanic present and it took all of 5 minutes under my hood for them to tell me that my serpentine belt is shredded, my alternator is giving out, and my battery is completely dead. Also that the coolant and my new hose were probably the result of the serpentine belt. Meadows looked as far as I told them to on my car and as far as I can tell they didn't look any further. I believe a simple diagnostic would have told them what the deal was or at least the potential for what happened a week after I gave them a 662 dollar check to basically send my car to a different garage. When I explained this to the desk lady. She immediately told me and I kid you not. "You told us what the problem was and we fixed it" and I said "No you did not" I explain that the coolant light came on bright evil red like it originally had and the coolant level had gone down substantially after checking it within a couple of hours. I then asked "Why didn't anyone look for an underlining problem" because from my new found understanding the serpentine belt in like the God line. Once it's ready to go then everything starts falling down like domino's. The coolant AND my new hose were just symptoms of the original disease. She proceeded to admit like it was just normal for mechanics to ignore everything else in the car while only tending to the one thing that the costumer (nonmechanic) said could be wrong. Her words "You told us that you thought your coolant tank had a crack and WE found out you needed a new hose. We got the hose and we put in on. Test drove it and it was fine. You didn't ask us to look for an underlining problem." To say that I was flabbergasted by this small confession of negligence is to say the least. At this point I'm telling her they did not fix anything. They put an almost 700 dollar bandaid on something that should have been seen by professionals. Her inability to apologize, admit wrong doing, and even though I knew it was a stretch to even agree that I deserved a partial refund. I told her from the get go I just wanted the situation addressed and rectified. I would never ask for a full refund. I know there was an unspoken agreement but to deny that I even deserved a partial refund and to pretty much deny my actual reality while putting some egotistical spin on it was pretty much like a poorly trained mechanic trying to work me over. In short, this place is a fraud. That woman is incorrigible and by far the worst customer service representative I have ever experienced in my life. I feel that her behavior alone validates the negligence. Only someone so wrong could truly believe that they did me a favor. Their job was to provide a service and they failed. End of story. To have someone as unprofessional as that woman run a desk and phone is also pure negligence on the person that owns that garage. BEWARE AND JUST GO ANYWHERE ELSE ENTIRELY!

I would never give a auto service place 5 stars but this place deserves 5 stars. Found this place…read moreby necessity while driving to NC and have been coming here ever since. The waiting area is clean, bathrooms clean and the staff is kind and friendly. Most of all the owner is HONEST and fair. They don't overcharge and they don't fix something unless necessary.

We brought in a 2000 BMW 528i that was purchased from a previous owner. They took the car and…read morechecked it out and explain to me everything that was an issue and could be an issue. So he started at square one to service the car. He gave me timely updates and was very proficient in detailing everything to me. The customer service was great and the outcome of the car was immaculate. He even called and checked on the car after he had finished the job. I would recommend this place to anyone with a BMW. Two thumbs up!!!

This was my first time visiting this business to get maintenance done on my vehicle. This is a…read morebrand new facility sits right on 58. Very convenient, ideal location, very nice inside & out, workers in the service shop keep you vehicle clean once they get it in the back, customer service is very friendly and goes beyond to help you. Prices for maintenance are the usual at a dealership. I glanced at the inventory on the lot, they had a good selection of new and used vehicles. Highly recommend this place to anyone. Super friendly service!!

I have taken my Explorer there two times now for service. Both times something has gone wrong. Both…read moretimes were for a simple oil change and rotation. The 1st time I took it in, they told me it would only take about 30 mins. I was in the waiting room for over an hour and 15 min. I asked once why it was taking so long and was told they were just running a bit behind. So I decided to walk outside to get some air, my car was sitting outside waiting to be picked up. When I went back in to ask about it, they said "oh, nobody came and told you it was done, that one has been finished for about 30 minutes." Like I mentioned, I just asked about it a couple minutes prior and was told they were behind. When I asked they about it they said they must have told the wrong person. Well, I was the only person in the waiting room. So who exactly did they tell? The second time I went was for the same thing. I called a week ahead of time to schedule the appointment. After I hung up called back about 20 minutes later to ask a question. The person that answered the phone asked for my name and time of appointment. When I told him, he said I did not have an appointment in the system. He said that the person I spoke to must not have put into the system. He said he was putting it in as we were speaking. Well, a week later when I showed up for the appointment, guess what.....no appointment was in the system. The person that assured me he was putting in my appointment "as we speak" apparently did not! So twice within the same hour I made an appointment and twice in that same hour it was never typed into their system. They graciously said they could fit me since I want was there....the work they did was fine, but like I mentioned it was just a simple oil change and rotation. Just plan on the run around trying to get it done!

We love Big Moe's. They have done basically all of our maintenance work on a number of vehicles for…read moreour family. Moe works fast, communicates well with you along the way and is very fairly priced. We send our friends to Big Moe's!

They gave me a estimate of 600 but charged 800 to put a valve cover gasket on and claim they…read moregreased the linkage because my key was stuck but less than a week later my check engine is on and my car is cutting back and when I called and told them i went to advanced auto and put it on the machine it gave a code saying it was the coil pack which you have to take off to put the cover gasket on but she going to say 770 for the estimate when I'm telling them it's there fault the check engine light is on.

I arrived at Stateline at 1:30 on a Friday afternoon with what turned out to be a frozen rear…read moredifferential. These folks diagnosed the problem right away and found a replacement part. They stayed late after closing to get the repair started and finished early Saturday morning. I am so grateful for their professionalism and kindness in getting me back on my way. Their prices are quite reasonable and their service very speedy. I highly recommend them to anyone who is need of anything from an oil change to a major repair! Thanks so much Stateline!

Great Service. Great prices. Honest & Helpful. You have found the right place to get your auto…read morerepaired.

I called Bisbee Honda service department concerning problem with my Acura MDX. I spoke to Reshod…read moreHarris who was most helpful. He got me in quickly and efficiently. He took detailed notes on the problem I experienced. After I left my car with him, he called and texted me concerning the details shared with him by the mechanic. He was clear on the costs associated with the repair up front and he was quick to call me when the repair had been completed. I was extremely satisfied with my experience and with the service advisor Reshod! Jay Coleman

Our experience with Bisbee Honda of Danville has been extremely disappointing. We purchased a 2015…read moreFord Explorer and were not informed until after the contract was signed that the vehicle had not yet been inspected. Since purchasing it, the vehicle has spent a significant amount of time in repair shops. Bisbee later charged more than $8,000 to replace the original engine with a used engine. After that work, we took the vehicle to another shop for an alignment. This was especially concerning because Bisbee had previously charged us for an alignment. During the independent alignment inspection, the mechanic informed us that motor mounts were missing. Since the engine replacement, we have also had to replace the water pump and the turbos. Now the vehicle is not running again, and we have been told the problem may once again involve the engine. The repeated repairs substantially exhausted our extended-warranty benefits, and we are now left with a vehicle we cannot use. During prior repairs, the dealership made it seem as though providing a rental vehicle was a courtesy they were extending to us. We later learned that rental coverage was included under our extended warranty and that those rental costs were being submitted through the warranty. They were not doing us a favor; they were using benefits we had already paid for. The dealership also replaced the vehicle's touchscreen/control screen. Approximately six months later, the replacement screen stopped working. Because the climate controls are operated through that screen, we can no longer properly adjust the heat or air conditioning. This is yet another repair that failed shortly after the dealership performed it. I have repeatedly called and asked to speak with the general manager and owner, but I have not received a return call. We have attempted to resolve this directly and have filed a complaint with the Virginia Motor Vehicle Dealer Board. Based on our experience, I cannot recommend purchasing a vehicle or having major repairs performed here. I will update this review if management contacts us and provides a fair resolution.

I would definitely recommend to others as my experience was amazing. The car was ready in a…read morereasonable time for what had to be done. The customer service was great as all the staff I had contact with were nice and respectful. They explained what was wrong with my car and what it would take to fix it. I've been dealing with this issue for a long time and have taken it to multiple shops across town. None of the other shops in town could correctly fix the problem, and First Choice Transmissions did. I would like to thank the staff again! Shoutout to Daryl.

Would definitely be using again and recommending to others. Very fast completing the work and very…read moreinformative along the way. Reasonably priced and for the great customer service worth every penny. Even called to check on vehicle after job was completed. E.Hunt