Since my last review was deleted!…read more
It saddens me to have to write this post because I've always had a great experience with this company when I lived in the Danville area. They were always polite and efficient, even with a high turnover rate. However, my experience this past weekend was unacceptable.
I visited my family and needed an oil change, so naturally, I went to Jiffy as I always do. When I pulled up, the young lady noticed an expired Virginia inspection sticker from when I used to live there. She asked if I needed an inspection, and I told her no, explaining that I'm currently a Georgia resident and have been back in Georgia for about two years. She mentioned that their inspection guy could remove the sticker if I wanted, so I agreed.
Once my oil change was done, the technician removed the sticker and asked if my DAL sticker should come off too. I told him no, I needed that one for work. While taking off the inspection sticker, he chipped the tint on my window. They made excuses and didn't take responsibility.
I thought about it and then called the store to speak with a manager. He told me he would contact his district manager and get back to me by the end of the day. Of course, no one called back, so I had to follow up. He said his manager needed to talk to the sheriffs about the situation--why, I have no idea, but okay.
The next day, I spoke with a manager named Randall, who was polite and genuinely wanted to help. He reached out to Luke Underwood, the district manager, and assured me it would be taken care of. Randall told me that once I got back to Georgia and found a place to repair the tint, they would pay over the phone. He even provided me with Luke's email for follow-up.
I emailed Luke on Monday and received no response. By Wednesday, I'd already coordinated with my tint company in Georgia, which agreed to take payment over the phone. Still no reply from Luke, so I called Randall again. Moments later, Luke finally called me. Instead of addressing the issue, he launched into a rant about my tint being "illegal" and claimed they wouldn't pay for it. He dismissed everything and said, "It's denied."
I explained that I live in Georgia, where my tint is legal. My current address and vehicle registration are in Georgia--Virginia laws don't apply to me. He argued about my address on their records and insinuated that it was my fault for returning to Virginia for an oil change. Then he said, "Nobody has authorization over me, so that was never told to you," implying that I'm lying about what Randall promised.
To say the least, I'm furious. Luke Underwood and this company need to be held accountable
