Client Experience Matters: A Disappointing Visit to Styles by Lyles…read more
I don't usually post negative experiences, but when professionalism and respect are missing, it's important to speak up--especially for those who believe in loyalty, clear communication, and honoring time.
On June 21, 2025, I had an 8:00 AM appointment at Styles by Lyles, located at 619 17th St Suite E, Phenix City, AL, for a quick weave with Sharon Petit. As a new client, I was truly excited. I got up early and arrived at 7:45 AM, ready for the experience.
Inside, I was greeted by the barber and ShaRhonda Lyles, who has done my hair in the past. Although she doesn't do quick weaves, we've shared friendly conversation before. When I told her I was there for Sharon, she asked what time my appointment was. I said 8:00 AM--and the look on her face told me something was off. I asked what was wrong, and she replied, "Sharon might be a little late, but she'll be here."
But her tone and body language told a different story.
By 8:15, there was still no sign of Sharon and no update. I asked the barber if this was normal, and he said I needed to speak with ShaRhonda since she manages the stylists. When I asked again, ShaRhonda walked away from me, smiling, and said, "Yes, she be late--but I have no control over that."
At that moment, I saw a side of her that made it clear: as a client, I didn't matter. It didn't matter that we'd once shared laughter. What mattered most--professionalism, communication, respect--was missing.
I decided to leave.
I then messaged Sharon on multiple platforms: left her a voicemail, messaged her via Vagaro, called her, and even checked on her well-being. Hours later, she responded on Facebook, saying she hadn't replied because she's been "getting scammers." That had absolutely nothing to do with our scheduled appointment or the fact that I was left waiting without a word.
ShaRhonda never followed up--not to check on Sharon, not to reach out to me, not to acknowledge what had happened.
This was deeply disappointing. I gave them the benefit of the doubt. I gave them my time. But what I didn't receive was the most basic courtesy: respect.
I will never return to Styles by Lyles. No matter how many laughs we've shared in the past, character is shown in moments that require accountability.
To those in the beauty industry: when someone sits in your chair, they're not just trusting you with their hair--they're trusting you with their time, their energy, and their experience. That's not a small thing. That's a privilege.
And to anyone reading this: know your worth. Don't let anyone treat you as if your presence doesn't matter. Sharon Scissorhand Petit
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#ClientExperienceMatters #RespectGoesBothWays #KnowYourWorth #StylesByLylesExperience
