Update: the appointment itself was completely unprofessional, I did reach out to sherry personally…read moreto receive no response, and again just excuses instead of just admitting they we were unprofessional, didn't let me cancel an appointment after inconveniencing me without charging a $20 no show fee when I was at the wrong location down the street and proceeding to make the service the following day tense and bizarre while still not acknowledging the core issues that created this review in the first place. The comment now states that I didn't reach out to her privately. Here is what I messaged the owner on my experience: When someone is getting a Brazilian done, it shouldn't be even remotely uncomfortable or awkward. She did the job, but was so silent to the point she didn't give me professional cues like when she was going to pull in more delicate regions. I had to ask for that and at the end she was incredibly awkward and unable to maintain a professional demeanor in my honest opinion and I even told her if it was going to be this uncomfortable I wish that the $20 was just refunded. I still tipped her and I just don't tolerate that extreme of pretending when clearly things aren't ok obvious by her body language. Apple Maps still shows your old location and the way I was treated on the phone was really odd when I was trying to get clarity. She kept repeating the policy and a no show policy is not applicable to someone down the street at your old location because their maps took them there. She also tried to say it was 13 min past when I started texting and calling under the 10 min mark. She also didn't take me back into my appointment for 5 min so the congruency of policy was contradicting in of itself. When I got there, I was met with a bunch of deflections to Apple Maps and the girl at the front desk admitting this happens often and that at the same time she canceled my appointment, she had cancelled another person too. I was mind blown at the lack of regard for time and energy and money I lose out on by having to re-book and re-schedule when I showed up to my appointment and was right there. If something is a continuous problem, it needs to be fixed. I would think not only is this costly for customers like myself but for you too if your front desk is cancelling appointments that quickly and that often. I shouldn't have to fight for basic professionalism and fair policies. Original: They had moved locations to an address right down the road and didn't have it listed or any notification to clarify this was the case. On top of that, Their apple maps had their old address to make arriving all the more confusing. I was texting the number and eventually when I called about 10 min later, they said yes they had moved, that they will still charge me a no-show because it was too late to come to my appointment even though I was already there. I let her know I've been trying to text and call and that I have them on my phone and had to argue to the point it pissed me off and she said the best she could do was put it towards another appointment and that her system wouldn't let her cancel or refund a 20.00 charge. She was also giving me attitude and I finally had to say I'm really not asking for anything unreasonable and she kept rudely repeating there was nothing she could do. I truly just want a refund and to not be spoken to in a rude manner when I'm just trying to get clarity and make it to my appointment. When there are small mix ups like that I would expect some benefit of the doubt and not to be told there's nothing they can do when I made every effort to be there. That's nonsense and unprofessional. Don't penalize your customers and give them attitude when you aren't on top of your map updates and consistent information.

Update -- once I got in touch with the owner she promptly refunded me in full and was very…read moreapologetic for the service I received. I deeply appreciate the integrity this demonstrated. Got a lash lift here this week and they totally ruined my eyelashes. They're permed sideways, crossed over one another, and some lashes weren't curled at all-it looks awful. The esthetician was very sweet but clearly inexperienced--she missed dying some of my lashes, got dye on my forehead, and left glue all over my face. The woman who answered the phone was very rude every time I talked with her. My previous appointment was canceled last minute. When I rescheduled and they once again tried to move my appointment to a different time the day before. I definitely recommend going elsewhere for your lash and beauty needs. Learn from my mistake and save your lashes!

Great place! Can be hard to get in so I always recommend scheduling out. Santi is the best, so…read moretalented and a great person to chat with! Highly recommend.

As a 75 year old male, I don't like to small talk much, so my gal also doesn't talk during my…read morepedicure -Great! My wife talked me into this since it's hard to bend over to do my own cloven hooves - this was the answer!

It's taken me too long to post this review, but I was VERY pleased with Ashley's work (microblading…read moreand shading) on my brows. She is a pro, takes her time to do a perfect job, and is very friendly. While the procedure (at any reputable shop) isn't cheap, Ashley went above and beyond for me. She explained what to expect, explained during the procedure what she was doing, and, again, did a great job. Two follow-up appointments were included in the up-front price. And the results are spectacular. Very natural looking. Highly recommend!

This salon has recently been sold. IMHO do not go here to get your brows done; Ashley doesn't…read morelisten and when you ask to go to a different person, the new owner Soccoro, blows you off, washes her hands saying to deal directly with the provider like she doesn't take a 40% cut. Do not waste your time or money.

Nancy took me in as an emergency appointment after having a very "temp set" put on in another…read morestate. They were supposed to get me through a few days of holiday parties and were lashes and glue that are sold over the counter. Having applied this type of lash before I knew they were easy to get off and would have done myself but didn't have the time or access to the supplies. Needless to say these were not done correctly and so the nightmare ensued. My lashes were glued in chunks...there was way more glue on my lashes than would be needed for 10 sets. I bought all the over the counter remover I could find and went to work trying to get them. Being that I was out of town and it was the day after Christmas I figured this was my only option. My lashes were coming out in clumps with the clumps of glue and lashes that had been applied. My boyfriend came back to the room to me in tears losing it trying to get them off. He called the concierge and was referred to Nancy. She said to come in immediately and she would fit me in. I went right over and she took her time making sure not to damage my natural lashes anymore than they already were. She was so professional and didn't scold me for the job that was done or bad mouth the person or application. I was crying when I arrived and thought I would be stuck like this for another 7 days or go home with none of my natural lashes. She removed them all and sent me on my way to enjoy the rest of my vacation. THANK YOU NANCY!!!

From the owner: Full body waxing, Eyelash extensions, cavitation fat reduction, Facials, Microdermabrasion,…read morechemical peels, micro needling with stem cells, eyebrow microblading.

Wonderful experience here. Thank you! Felt taken care of, safe, and in very good hands. Would…read moredefinitely recommend!

I found this gem of a place off Yelp and am happy to add another 5 star review for this wonderful…read morespa! My mom and I were planning a weekend in Santa Fe and always get a massage when we visit. I called Kerstyn a few days before our visit to see if she could fit my mom and I in for us both having a massage done at the same time. She was able to quicky get another massage therapist (female which I had requested) and called me to let me know that we could get in for an hour massage each. The day of the massage my mom and I arrived and met Kerstyn and Aubry who was the other massage therapist. My mom wanted deep tissue work and I selected traditional. There were two tables set up in the massage room which was fine with my mom and I as we have shared a room for double massages many times. Kerstyn worked on my mom and Aubry worked on me. The massages were WONDERFUL. My mom has had MANY massages in her life and stated that the deep tissue massage she got from Kerstyn was probably the best she ever had. I thought Aubry was wonderful and I fully enjoyed my massage. As I mentioned before, my mom and I have been to Santa Fe before and we have had massages at both Ten Thousand Waves and Bishop's Lodge and we both thought the massages we got with Kerstyn and Aubry were as good if not better than others. This spa doesn't have the hot tubs and spas and other things like some of the higher end places so if you are looking for that kind of experience you may be better off going to one of the larger spas. However, if you want a really good massage at a very reasonable price then I would highly recommend this place. My mom and I would for sure book here again the next time we come to town!

The banya and the massage were wonderful! if you've never had Banya, you MUST try it here. if…read moreyou've never already love to Banya, Kelly and Starla will not disappoint. This spa is fantastic!!!

This was my first time getting waxing done Kelley helped take away any anxiety that I had about…read morewaxing. I am happy with the results and glad it wasn't painful. If your ever in need of any waxing or some spa time, book an appointment and Banya spa will take care of you.

Megan is super lovely and instantly made me feel comfortable for a sugar wax. Her studio is clean…read moreand bright and airy with a lobby full of plants! I had a Brazilian done and Megan is very skilled to make it almost painless. Out the door in under 30 minutes. Book here!

I'm such a fan. I feel so at ease and well taken care of during my services. The job is done well…read moreand quickly, the prices are good - there is just no hassle. I highly recommend this business!

With her gentle touch and calming energy, Tejal made my experience as quick and painless as…read morepossible, considering it is threading. She paused to allow me to check whether I liked the way I looked, and worked with me to tweak the shape of my eyebrows until I was blissfully satisfied. And she is inexpensive too. What more could I ask for? I will be back.

Great job, good shaping, very clean/sanitary, and even some toys for mommies with kiddosread more