Chrystal does an awesome job on my hair! Salon is modern and beautiful and I'm treated like royalty…read moreevery time I'm there!

Extremely disappointed by the lack of communication regarding their policies. Be warned: THEY WILL…read moreNOT LET YOU GET YOUR HAIR DONE IF YOU HAVE A BABY WITH YOU. What would have been very much appreciated would be if they had been proactive in their approach and asked me upon booking the appt if I had a baby and explained the policy then. I didn't find this out until I arrived at my appointment on the day of. I can't decide if I should try again or not. I had heard good things about Elan Hair and Spa from a Moms of Lancaster Facebook group. I am new to the area (just moved from a large city) and needed some recommendations. I called and booked and appointment for partial highlights later that week and was so thankful they could accommodate me quickly. There was no mention of their policies and no questions asked to be at the time I booked the appointment about me having a baby with me even though I mentioned how I heard about them...from an MOMs group. I was scrambling to go out of town later that afternoon after my appointment with a dog and 6 month old baby while my husband was at work. I rushed around frantically so I would make sure I was on time for my appointment. Luckily my baby fell asleep in his stroller/car seat just before I arrived. I wheeled him in (still fast asleep in his stroller) right on time for my appointment and was so relived and proud of myself and excited to get my VERY overdue highlights addressed. Right as I walked in, the receptionist or whomever was at the front desk said "oh is someone coming to pick up the baby?" I just froze and looked at her and said no. She said oh well it's our policy for safety reasons that you can't have a baby with you while you get your hair done. Either someone has to come pick up the baby or you have to reschedule. I said oh I had no idea that was the policy. Are you sure you can't highlight my hair while he sleeps? She said no it's our policy bc of safety wit the hot tools. While I understand and respect their policy and it does make sense, I have been to many salons and never had anyone turn me away for that reason. What would have been very much appreciated would be if they had been proactive in their approach and asked me upon booking the appt if I had a baby and explained the policy then. It would have taken 10 seconds and saved me a ton of aggravation. Instead I had to be in a wedding party with horrible looking roots. I could have booked an appt at another salon had I been made aware of their uncommon policy. Now I know to always ask that moving forward but it was a bad first experience.

I saw Jackie yesterday for a haircut, style and blow-dry. I am fairly new in town and it was my…read morefirst time visiting the Mulberry Salon and Spa. I must say I made the right choice! The salon was cool and refreshing and calm on a very hot day. Jackie was welcoming and friendly and so talented. She listened to what I wanted and executed it beautifully. The end result exceeded my expectations. Highly recommended!

This Gorgeous Salon & Spa is both Fabulous & Amazing!! I just moved into the Lancaster Area several…read moremonths ago!! Actually relocated back in PA after living in CA for 10yrs!! Not by choice, this was after my husband was diagnosed with 2 fatal diseases!! So needless to Say, was looking for an upscale Salon that the Ambiance & the Stylists would be Compassionate & Beautiful to fit my needs!! I did a lot of research with so many high end Salons & this One seemed Perfect!! It is within walking distance for me in the Beautiful Historic area of Lancaster!! From the first time of Arriving in The Salon for my consultation The Vibe couldn't be more PERFECT!! Jackie is Phenomenal!! I wanted & needed a Total transformation, New Image & look to Start My Life anew going forward & Living independently after being married for 44yrs. Jackie Felt Me, Heard Me & Totally exceeded My Expectations!! I was extremely Nervous for this Change, So the Wine was Super great to help calm me!! The End Results were Priceless & I am Beyond Words of what I experienced at this Salon!! I walked out Feeling like a Million Bucks & exactly The Huge Boost I needed in My Life!! Everyone just Loves the New Look & My New Attitude!! Jackie, you are Not only a Master Colorist & Stylist, You are Truly a Compassionate, Beautiful, Genuine Human Being!! Thank you for All The Love I felt & this will be My Forever Salon going forward!! I definitely Will be spreading in Lancaster All the Joy & Love & Great Vibes this Salon & Spa offers!! Thank you Jackie...You Beautiful Girl!!

What a wonderful experience. Beautiful studio, staff very friendly. I had a wedding at Eagle…read moreRidge today, I'm from New Jersey, so I booked a hair and make up appointment. London did an excellent job with both. Makeup was done to perfection, air brushing. Hair, loose curls. Highly recommend. Thank you Envy Studio and London.

I had an appt and waited 20 minutes after my appt time before they told me my stylist had an…read moreemergency and they can't find anyone else so they had to cancel. The receptionist didn't make any calls to indicate they actually tried hard to find someone else. They advertise walk-ins so this was very disappointing seeing as I had an appointment, and have a health issue that prohibits me from driving so I had to take a day off of work, work out a ride, and have an event tomorrow which is why I made my appt for that day/time. On top of that, I was not offered parking validation (which they normally do), so I ended up paying for no services provided.

Genuinely one of the worst businesses I've ever dealt with. Overpriced, incompetent, and completely…read moredisrespectful of their clients. They don't listen, they don't care, and they absolutely will use you as a test subject the second they feel comfortable enough to ignore your requests. For THREE years, they've consistently ruined my hair. Not once did I leave satisfied--and somehow still got charged around $400-450 (without a tip! - that's just base!) for results that look like a beginner experiment gone wrong. I don't even have long hair, which makes it even more ridiculous. Kole West is beyond rude--condescending, dismissive, and clearly uninterested in what the client actually wants. He just does whatever he feels like, then casually says "oops" while missing entire sections and completely botching the result. That alone should tell you everything. Dianna is just as bad--stubborn, defensive, and unwilling to fix mistakes. There is zero accountability here. He/they have sat on their phone searching how to do a simple hair style or cut and then ruins it regardless, why are they in business? Why should a hair stylist be watching how to videos - let alone be allowed on a phone during a clients hair they are paying expensive money for. Uneven cuts, patchy color, fried hair from over-bleaching--it's honestly impressive how consistently they get it wrong. It's like no one in that salon actually knows what they're doing. And yet they still have the nerve to charge premium prices and expect tips? For what--damaging people's hair and ignoring basic instructions? It took me until 2025/2026 to finally accept that this place is a complete scam. Never again. I will never spend another dollar here, and I strongly suggest you don't either. There are actual talented, professional stylists out there who respect their clients. This place is not one of them. If this business disappeared tomorrow, nothing of value would be lost. I'm not just disappointed--I'm genuinely embarrassed I ever trusted them in the first place. My sister and I now travel to Monarch & Misfit Beauty Co which is running beautifully! They don't overcharge, are reasonable and accountable, and are kind and always have us leaving with absolutely stunning hair! I suggest the drive! Run by a female named Ella. Support local small businesses who SUPPORT YOU! Not ones who are against you! I'd give this place negative stars if I could. Services Haircut, Hairstyling, Service not listed Requested style Requested for hair dye and cut but was never correct or what I asked for, and was always botched! Specialties Being rude, unaccountable, etc. Hair type Medium to shortish wavy/straightish hair Stylist Kole West and Dianna Allen They need new employees and staff, ones who know what they are doing - correctly.

I didn't want to say anything because for a while I felt alone in my experience…read more I came to Diana on a Saturday, 4pm, after work. The vibes seemed to be good and we started on my hair. I was NOT expecting to still be there by 10pm! I live almost an hour away and I had things to do the next day. She took the unnecessary time to curl and style my hair for photos, not taking into account the drive I had or how late it was. Not to mention the absurd price she charged me ($300 for multi dementional color/cut). I was floored when I heard that price, as I've never been charged over $150 for what I have done. There was also no mention of pricing beforehand and she doesn't charge by the hour (at least that's what she told me), but I guess up charging a new client is what you deserve for being 20+ years in the industry? Sorry your bills needed paid, but hell, so do mine! And the things I've heard about her and how she treats customer service workers-- just a yikes all around. I saw her work and really wanted to like her but after sitting with her for 6 hours I can say I'm steering clear. Unless you want to be up charged and talk politics half the time, I would advise to stay away.

Bianca has been doing hair for years, and God has blessed her with her New salon…read more I love the New look its has a Home like atmosphere which made me comfortable the moment i step in. She so kind and will put your personal belonging away and offer you a beverage from Wine to coffee , you truly will feel like a Queen . All her focus will be on you the CLINET the entire time, Which is why her hospitality is above amazing. Im all Natural so when i found out she only uses organic Hair Product that made me realize I'd Found my #1 Hair Salon . Bianca here to help restore your hair and keep it healthier each and every visit with a special touch of Style I couldn't ask for Nothing else . I will post All my Style of service because picture speak 1000 Words . !!!!

I love the staff here. Jimmy always does a great job on my hair. No where else has taken the time…read moreto listen to me and how I want my hair cut. Great prices and very clean studio.

Got a very bad, choppy, uneven cut when I wanted a blunt bob. The cut was the worse I've ever had,…read moreit felt like he did it on purpose. I asked for a short bob and had to argue with him about wanting shorter hair. He started curling my hair when I said I didn't want curls. It was just a very stressful and combative appointment for a very simple style... if you have salon anxiety, do not go here. I also didn't appreciate being told I look like I should be on "bad girls club." Nothing about my presence or behavior said I should be on a show like that. There aren't very many black salons and safe spaces to avoid comments like that as a black woman and unfortunately this black owned salon is no different.

I got a hair cut, it turned out VERY BAD. As soon as I got home, I contacted the stylist for a…read morerefund and he offered a partial refund. I refused because the cut is so bad that I have to go pay to get it fixed (and why would I let the person who just ruined my beautiful hair, a chance to make it worse?) I contacted the salon by phone and he took the phone and told me in a nasty tone that he will have the owner call me. The owner never called so days later I sent a message which she responded that "she's not going to go back and forth with me" . No one ever apologized or provided me with problem solving solutions and treated me very badly. As a person who values customer service I will never recommend this salon or doing business with the owner because she is rude and doesn't value relationships with the people who happily pay her. Also my beautiful natural hair is ruined and I believe that Izrael did it on purpose. Horrible horrible horrible been crying for days about what to do with this MOP that I now have smh!!!!

Do not go here. They completely ruined my mom's hair. The highlights we showed inspiration pictures…read moreright away. The stylist said she had 20 years and it's a piece of cake apparently. She completely ruined my mom's hair and gave her a tangy orange brassy color. We asked her to fix it. She put toner again and said that's the best she can do. Mind you multiple times including mid process she said she can do the inspiration picture. When I proceeded to tell her it's brassy and nothing like the picture, she said that's the best she can do and she missed dinner with her husband and kid - mind you while we are staring at my moms brassy ruined hair? Mind you I was there from 11:30 am until 5 pm and in the end she absolutely ruined my mom's hair and got it nowhere near the highlights she wanted. I gave her a piece of advice to next time refuse the service if she cannot do it. My mom paid over 200 for someone to play around and attempt to get the color she wanted. She then told us to leave and never come back again and started yelling and crashing out right after we paid. Absolutely disgusting. DO NOT COME HERE THEY DO NOT KNOW WHAT THEY ARE DOING! Absolutely disgusting people. DO NOT GO HERE. Also believe the other reviews when they say they're aggressive. They are extremely aggressive and unprofessional. Extremely low class behavior. Save your time, money, and energy. Most importantly save your hair.

Started seeing Li since Gladys retired and walk ins are pretty easy to get. Li is a sweet woman,…read moresometimes hard to understand, but very interesting to talk to. She's very knowledgable having been schooled in beauty in both China and the US. She brings techniques to the table that others don't use, and is very quick. She is the owner of the salon and her prices are very reasonable which is a key factor in why I continue to come here. The salon itself could use some sprucing up, it's generic and has alot of unused space. It'd like to see some decor or something done to elevate it a bit. What falls short for me is that Li is so fast that the experience feels rushed and not relaxed. Also because she moves so fast she sometimes wacks me in the head with the blow dryer and splashes water on my face at the shampoo bowl. Overall the entire process feels a bit rough. A few times I've left without being styled because "she didn't have time", or left not satisfied with the styling as it lacked volumn and product. She does give a solid, layered cut, and has reasonable prices so I'll tolerate the negatives.....for now.

I cannot say enough good things about Cris Jon. You will not find a better stylist anywhere than…read moreTina (and her team). She intuitively knows exactly what to do to make you feel like your best self, and she is honest about what will work for you. My highlights are subtle, yet cover my grays, and she always delivers a perfect haircut and blowout. The environment is relaxing, peaceful, and posh to boot. If I could give her an 11/10 I would...look no further than Cris Jon for the most talented stylist on the East Coast.

Modern salon, positive vibe. I am totally gray and need to start going towards blonde. Great job on…read morecut and color. Stephanie and Tina were fantastic. Recommend.