The warranty was department was a nightmare. We went through 5 different people over three years. People kept quitting there job and each new warranty person was ruder than the last. They kept telling me it's only cosmetic. No matter what that was the answer. The last guy stood in my front yard yelling at me. When I told him I do not want to argue with you. If you you keep yelling I'll let you talk with my husband. He yelled at me Bring him out ,I have seen him, I am not scared of him. When he arrived at my home I left him with his assistant at my kitchen table with my phone recording. He told his assistant (she is old and old people think they deserve everything, we are giving her nothing. You hear me nothing.) the only think he had done was paint touch ups. I had 6 spots to paint. They sent a quy that could not speak English. So I showed him the 6 spots. He touched up two. He put wall paint on my baseboard and baseboard paint on the wall and left. They made me so mad I wish I never called warranty and just fixed everything myself. read more

Building a house is always stressful. Building during current times is next level. We have had many set backs and disappointments along the way, and have heard more excuses than one can imagine. As our street is filling up it's unfortunate that our neighbors are also having the same struggles and disappointment with the management of this very large financial investment, a home for their family. The lack of communication with our builder Darling homes is beyond disappointing. We've met with them and have asked for consistent and timely communication, yet it's still lacking. Many things are out of their control right now and we are understanding of that, but the one thing they can control is communication and they are failing. Months ago they placed a port-o-potty smack dab in front of our house. We didn't love it, but overlooked it. I mean it isn't exactly what we want to remember in our progress pictures of what should be an exciting time in our lives. Fast forward to Sunday when I returned home from a weekend trip. I was so excited to stop by the house to see our gorgeous bathtub that was installed while I was away. I realized there was a foul smell and was then greeted by a toilet FILLED with feces. This should be bad enough, but add the fact that we do not have water yet makes it even worse. This determined person walked past the port-o-potty in our front yard, with toilet paper in hand, to christen our new bathroom. Days later the feces is still sitting in the toilet and the response that we received from the supervisor, after we had to bring to his attention, was he should be able to get it cleaned by Friday. (almost 6 days later) I've lived through hurricanes and know the wonders that a bucket of water will do to flush a toilet. I was so grossed out that I didn't go to the house yesterday. Today I returned to the same disgusting bathroom scene, but I had the decency to at least put down the lid. This underwhelming customer experience is something no family should have to endure while building their new home. Prices are at an all time high and service at an all time low. The unnecessary delays due to mismanagement have not only cost precious time, but also money. As the project stalled the interest rates rose. The reason we share this is because if we would have know this last May when we signed the contract, we would have gone with another reputable builder. read more

Darling Homes - Port-o-potty in front of the house - General Contractors Near Me - McKinney, Texas

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Absolutely the worst builder you could possibly choose. They are a bunch of fraudster. They literally built our home on creek sand in Creekside Park. Our entire foundation is covered in algae and mold and the yard itself is constantly in a state of rot. This is bc sand retains moisture and now will never dry out. These people truly are the WORST builders, no integrity, no quality. They sell you a home that is equivalent to a pig with lipstick for top dollar. They then use the outrageous RCLA and arbitration clause to force you to spend hundreds of thousands of dollars on litigation and years of frustration. DO NOT BUILD WITH DARLING/TAYLOR MORRISON You will regret it. read more

Purchased a Darling Home in 2009 that was built in 2006, cracking tiles in master shower, so decided to remodel master bath. During demo, we discovered some of the worse construction craftsmanship I have ever seen, no wonder the bath room shower and tiles were falling apart. They used a pile of bricks to build a foundation for a shower bench, shower wall board and seams were not sealed, shower pan liner did not meet code, shower and floor tile was applied using spots of tile mortar, was not trialed on entire surfaces of tile back and walls. Photos speak for themselves. Sorry I cannot give them less than one star. read more

Darling Homes - After shower tile removal - General Contractors Near Me - McKinney, Texas

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We got so frustrated with their total inflexibility, we decided to get out of it even if it means loosing the deposit. Nothing is worse then moving into a home that you know the builder shafted you in every which way possible! They get you to sign the agreement first and when you get to the design center, you realize that you have been taken for a ride...you get the cheapest possible stuff or not give any options and you paid a premium for it. And then, they hold the deposit against you and prevent you from backing out. Once the construction starts, the answer is always a no for any change request, no matter how minor it is. I would describe them with the choicest words that cannot be printed! read more

I am a Coldwell Banker Realtor in Frisco TX. I represented a Client who bought a spec home from Darling. All I can say is that today's Darling is a polar opposite of the company before it was purchased by a large builder Taylor Morrison. After many many quality problems eventually the home closed. I had negotiated a very aggressive price for the Client which was acceptable to Darling and they closed. Darling and/or their sales rep Dominic Martin then posted a much higher sales price as the final sales price in the MLS. Now my Client has received his first tax bill showing the higher price which is costing my Client about $350.00 per year extra on his property tax bill. Improper data on the MLS is a violation of the MLS rules and yet Darling in an apparent attempt to sell homes at a higher price refused today to correct this. What builder would screw a customer who just spend over $500K with them by lying on the MLS? If they do it to my Client then they may do it to you. Be prepared to pay an even higher tax bill courtesy of those nice folks at Darling Homes. RUN ....from this builder! They now have substantial quality issues and then want to pick your pocket. This intentional act will wind up costing my Client thousands if Darling does not tell the truth. Call if you want me to discuss their quality as well as show you some photos. read more

Have been in my home for 1 1/2 years and the construction is very good. Response of the builder has not been very efficient in the various items that came up. Been trying to figure out what paint finish was used in my media room and contacted the sale representatives at the model various time and was never able to get an answer. I purchased a gallon of paint according to the paperwork that I was given at closing and it does not match. The builder has not contact me once related to this although as I mention earlier I went to the sales representative various times. read more

Attempted to purchase a Darling home in Houston. Worked with a sales agent who was very good, but builder would not budge on price. Actually, they kept changing the price on a home I was interested in each time I spoke with them. I even pre-qualified with them prior. I can't help but believe there were other factors in consideration when we initiated interest in the community and they just were not interested in selling to people like us. Could be just corporate greed since Darling is now a Taylor Morrison division, but the process left a bad taste in my mouth. read more

I do not recommend. when we bought it we thought it was very good but unfortunately the quality is poor. bad after sales. 02 years with unsolved problems. if you want to know more send me a message felipe.duarte2707@yahoo.com and i show the photos, emails, calls. Atention. #darlingnevermore read more

I have really enjoyed my experience with Darling Homes. They have given us the best bang for our buck. We are in a fantastic school district and were able to make a lots of personalized design choices. Is it a perfect experience, no. However I have heard horror stories from others who have built new and we knew going in that we would need to monitor everything as closely as possible. We have great working relationships with our salesperson and builder, which has allowed for lots of leniency with regards to any lapses on our part as well as miscommunication from the builder, and any mistakes that have come up. The few mistakes we have had were very minor and easily fixed due to our great relationship with the builder. With any new build, I would recommend doing your research, checking on progress regularly and keeping in constant communication with all contacts. Make sure the company you use has a great reputation and if in doubt about anything communicate those concerns quickly so that there is time for it to be fixed/changed. When using a builder like Darling they require everything in advance, every decision before breaking ground, if that is something you cannot do easily but still love the darling home, then I would suggest buying a spec home. You will still get a new home, with the Darling name, and you won't be faced with making every single decision about it. read more

If I could give them zero stars I would. We had problems from the beginning of building with them. After signing the contract, and we discussed some serious issues with them, they tried to pull our contract (at the time they could get more money for the lot). After several meetings, we came to some agreements. We closed on our house, and they committed to fixing all these issues after closing. Now 5 years later, we are still asking them to fix major things that were identified before closing. They don't care about their clients, their reputation or their company. I reached out to the home office in Dallas and still got no response. I could write forever, but if you want more information just contact me. Thanks, read more

I am very disappointed with this company. I was in my last phase of buying my home but the finance company they were using ask for twice as much at closing so I decided not to move forward. But now my problem is getting my Earnest Money returned back to me. I have been waiting over 3 weeks and nothing still. Please beware of this when looking . I am very upset and I pray I get my money back ASAP. read more

In the process of building a Darling home. When we were very specific that we do not want to be near power lines, we purchased a lake lot because power lines cannot be in a lake lot. However, days after they laid the foundation, power lines were put up 3 houses down from ours and directly across the street. When we confronted the salesman, he said he knew all along that the lines were going to be put there. He also let us know that we cannot change lots after this or we will lose our earnest money which was $97K. I regret the decision to go with Darling after this experience and our house is still not complete.I am holding my breath in hopes that the house will be built well after this. Darling was so much better and had a great reputation before Taylor Morrison bought them. Regrets, Regrets, Regrets. read more

Has anyone had a good experience with Darling Homes? I would bet the majority of people would answer no. I'm in the middle of construction and I have had nothing but issues from the start. (Too many to list) If you have not signed a contract ask yourself, why do they make you put up 5% in earnest money? The answer is, so you won't walk away from the contract. Other builders require much less money down. They make a lot of promises that they will not keep. Run don't walk away from these guys. I wouldn't wish this type of frustration on my worst enemy. read more

We are currently a Darling homeowner in Irving, TX. The sales process was great and the building process was just ok. They certainly use subpar contractors where there is absolutely no quality control throughout the building process. We kept a very close watch and visited the site at least 3 times a week of the progress. However there were many things that were not being completed/missing per contract. Cabinets were installed at an angle, bath tub was filled with muddy water (which left a stain after the house was closed), loose door handles, kitchen backsplash edges and corners not straight, fireplace backsplash edges not symmetric, etc. They have no quality control during different phases of the building process. The landscaping was awful. On the day of the closing all the flowers looked it they were stepped on, back yard ground not even, and still have parts of the yard that does not grow any grass. They rush to close the home even though things still needed to be completed. They constantly reassured it would get completed, however took several weeks to do so and it was pulling teeth to get it done. The builder finally got things done and always pushy for us to complete a "GREAT" survey. The living room wood floor is bulging out with a visible concern of a water leak. I put in a request to get this address (while still under warranty being less than 1 year) 6 weeks ago and it is still not being addressed. It has rained a few times and floor looks worse and the leak is spreading throughout the area of the wood floor. I have left messages with customer relations, however no body has responded. They try to get to work orders at their conveniency and will only get it looked at when if there are other jobs in the area, which significantly delays the process. Definitely do not take customers into consideration. In all reality, not sure why they would wait so long to get things addressed when at the end of the day if things are getting worse it would only add cost and resources in the end. After being in the house 7 months after closing, we are constantly frustrated on the process and have not been able to enjoy the home as we would have hoped. We regret choosing Darling as our home. We would definitely not recommend Darling to anyone. Their customer service is just awful. read more

I was told Darling Homes is high-end builder and I had high expectations. But as I approach to close our house, my experience with them is very very frustrating. For the customer satisfaction and wishes are not even in the list of items. Very uncooperative and cold. I would never recommend this builder read more

... BUYER BEWARE ... Darling Homes did not honor their closing cost incentives, which resulted in paying more than $5,000 additional in costing cost. Felt threatened to close on the house or risk losing $25,000 in earnest money. Once we moved in we have had nothing but issues with the home including, several plumbing issues, electrical issues, poor construction, stair railing split, roof leak, carpet flooding. This is just to name a few issue that we have encountered. ... BUYER BEWARE ... read more

Tried to work with them on a house in an upcoming community in Houston. Way overpriced than the general per sq. ft. prices with no explanation. In the end they just don't care about your business. Even changing the position of window is a big redraw effort and there is nothing that makes you feel that they really care and want you to be happy with home. read more

I am a licensed real estate agent in Texas and have been for the past 11 years. I knew going in it would be hard for me to build with a production builder but the experience we had with darling homes was the worse possible. The sales person lied to me and my husband more than once about having homes that would close on our price range. Then they reduced the base price of the home by $30k while we were under contract and didn't care. Then they colluded with the appraiser to inflate that value buy over $100k and we couldn't do anything about it. How do I know this? because I have been doing this for way too long and I know how to read an appraiser and what to look for. They had a comparative two houses down for me that they mysteriously decided was not a good comp. We used their lender for the incentive and at the end we didn't have number on time. At closing they tried to do the shadiest of things by offering to cut a check out of the settlement which is illegal. We finally got them to give us credit for that. So, if you are considering building with them I would say run as far away from Taylor Morrison and any of its brands. Or simply ask around. Ask as many people as you can and you will see that it is true. read more

I'm having the same issues. I entered into contract, then deal with these stupid threats about the contract 'being in breach" the entire time, and that you will lose your 25k. They threaten your contract if you try to speak to a manager ("if they have to talk to you, they'll break the contract and you'll lose your money."). The build process is poorly defined and horribly communicated. You have to pick out every tiny thing BEFORE they'll break ground...everything. The sales guy even thought to call me and yell at me and tell me what he thought of me. Strange anyone would employ that sort...act this way. Darling had a great reputation before being bought. Anyhow, beautiful homes, terrible experience. read more

We are extremely upset at the way Taylor Morrison/Darling Homes has handled things since our first contact with them on September 9, 2018 in our attempt to buy a new home for construction by this builder. We wasted countless hours during the last month, meeting in person and emailing with the builder's community sales manager in a particular neighborhood numerous times and going through in detail the floor plan, electrical plan, elevations, plot plans, features, upgrades options, structural options, 100+ page contract, HOA docs, and more... all for nothing. We made a purchase offer through the saleslady. She then found out from higher management that she was wrong in telling us we could build the floor plan we chose on the lot we chose. She says, it turns out, the builder was reserving those particular waterfront lots in that section for their most expensive floor plans only. So we would need to choose a different section in order to build our desired floor plan. The most expensive floor plans aren't within our intended budget, and we don't want to build on the less desirable lots in other sections with eyesores and other detractors. The saleslady then asked the Houston-area sales manager if they could make an exception for us, since she had given us wrong information and wasted so much of our time. She then told us in person and emailed us (in writing) that they were going to make an exception, but then one week later (after the saleslady strung us along -- not responding to voice messages, texts, or emails for several days, and wasting more of our time), the area sales manage told us the saleslady had misunderstood her and that the highest level of management wouldn't allow an exception, because they want to make the maximum profit by building only the most expensive floor plans. The area sales manager said it was a business decision about their bottom line. Obviously, they don't care to be true to their word or do right by the customer. If they had told us the correct information at the beginning, we wouldn't have wasted so much time pursuing a dead end. We have lost trust in this builder. Unfortunately, there's no way for us to move forward with this purchase, and we are extremely disappointed. By the way, another community sales manager in the same sales office/model home had also given us the same wrong information at our first visit, before the saleslady we worked with took over as our primary contact person. read more

Questionable quality at best with cheap products and subcontractors that are not held accountable unless you complain ( I would think the builder would have some minimal standards themselves), but overall I would give my home a 3.5. My real complaint is with they way I was treated during, and now after, the buying process by my sales representative at Darling and by Darling's lender of choice Taylor Morrison Home Funding (TMHF). Taylor Morrison is the new owner of Darling Homes, and from what I have gathered that is an awful turn of events for us consumers. TMHF might be the slimiest company I have ever worked with. They can not be trusted- there (understandable) goal is to get you to the closing table, and they will threaten to keep your down payment all the way to that table regardless of the circumstances. Lots of builders in the metroplex. I would strongly suggest you look elsewhere. read more

We have looked at Darling Homes over the years, in Austin Waters, Frisco, and Prosper. We finally decided to downsize to their Roanoke development and it's been something of a C-F. Poor framing quality, no choice in insulation materials, cheap vinyl windows...the "design center" has lower end Home Depot choices and the promotional incentives cover far less than you'd expect. You are locked into GE appliances so look elsewhere if you want Thermador or Wolf quality. They significantly under budgeted retaining walls for the development elevation changes so lots have ridiculously steep yards and only 6ft fences. They make 50% off of "upgrades" to your plan so be prepared for the upsell to get anything other than a Centex-style box. We built 25 years ago with a (real) custom builder and are regretting our decision to build with Darling. "Semi-custom" means $500k track home builder. The acquisition by Taylor-Morrison appears to have significantly driven down their emphasis on quality. read more